Itil Projects
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Managed Services - IT Support Specialist/Admin Executive
The IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers’ environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range of end-user devices, networks, servers, virtualization, and security platforms. The support specialist will be expected to work issues independently, and when needed, with the assistance of senior subject matter experts on the team. The ideal candidate will be a self-starter, with an ability to learn quickly and provide exceptional customer service. Responsibilities: Operations: · Triage tickets per specified severity levels · Refer/ escalate customer issues to the appropriate level of support, as needed · Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations · Perform basic troubleshooting steps such as checking logs, checking capacity, and running basic diagnostics across a variety of platforms including Linux/Windows servers, network devices, hypervisors, and storage systems · Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required · Fulfill service requests and remediate incidents using customer Standard Operating Procedures (SOPs) · Perform account management services – User Account creates/disables/terminations/name changes, etc. · Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs · Distribute scheduled reports to customers as required · Supporting end-users by diagnosing and resolving computer hardware, network, and application issues · Assist with cross-training of other team members, as needed · Perform other tasks as assigned by management Qualifications Education and Training · High school diploma required; college degree strongly preferred · Relevant entry-level certifications preferred: o Google IT Support Professional o CompTIA A+, Network+, Security+ o Microsoft MTA o ITIL v3 Foundation Experience · 0-3 years in a technical support role · Experience providing customer support · Experience in 24x7x365 Managed Services preferred · Experience using ITSM and Monitoring toolsets Skills · Highly analytical thinker and troubleshooter · Detail oriented with excellent documentation and communication skills · Self-motivated, passionate about technology, with the desire to learn new things · Ability to use and troubleshoot Microsoft Windows, Office, Office365, and macOS · Foundational understanding of operating systems and servers, both physical and virtual Experience working with active directory to perform basic tasks, such as user creation and password resets
6 days ago26 proposalsRemote
Past "Itil" Projects
Linkedin based marketing
20 years contracting with awards and testimonials from Government | NHS and Corporates Looking to secure my next freelance contract, using Linked in by: • leveraging my 4000 contacts • posting regularly (possibly 2 or 4 times per week) • using excerpts from my book - Projects for profit - (150 pages of how to project, programme, portfolio, service, management | how to grow career | best business traits • possibly using podcasts, video • excerpts from how the most cutting edge projects and programmes – even organisational recovery at top brands DELIVERABLES To attract conversations with agents and direct to organisations to secure my next contract • Planning to secure role starting in June • The danger for contractors is that the summer months can be sparse, so I need to start looking now TARGET I am keen to attract Cloud transformation roles that make a real difference. • Less interested in commercial sector • Real targets are Government, NHS, Universities and industries that make a difference • Keen to use experience to help careers in the future eg how to get to the top in project, programme and portfolio management making practical difference to organisational and cultural change CURRENT ROLE Digital transformation at the heart of the University of Leeds’ vision for the next ten years. This transformation will enhance students’ learning and enrich research activity, as well as improve the University’s own institutional operations. Leeds’ ambition is to use digital technologies and approaches to fulfil its desire to be a university that makes a difference. PROFILE A highly accomplished leader in programme management with a wealth of experience in leading strategic and operational aspects of multimillion-pound cloud transformation and data security programmes. Recognised for building/leading teams of over 50, administering £50M budgets, and eliminating potential risks to accomplish large, complex programmes across health, government, logistics, education, finance, and transport sectors. Known for spearheading the migration of 20,000 customers to Azure platform and transitioning 3,500 users to Microsoft Office365. Drives digital programmes that meet customer, business, and technology objectives in dynamic and challenging environments. Winner of ‘’Commercial Award’’ for complex AI Government science programme as well as ‘’ITIL Project of the Year’’ for supporting the development of new global DHL service
Technical support consultant preparation interview
Ticketing system,jira , ITIl fundamentals
opportunity
UK Data Base
I need a data base of - The primary pre-requisite is organisations using the ITIL framework, which is actually around 85% of UK plcs. - Size-wise, we have been approached by organisations with as few people in IT as ten (Princess Yachts in Plymouth) and with hundreds of IT staff, so size isn’t everything (as they say). - ITIL is also industry-sector agnostic. Our clients come from retail (Co-Op, Debenhams, Morrisons, Boots, The Range), law (DLA Piper), finance (Vocalink, AccessPay, LexisNexis, Barclaycard), Education (King’s College, Huddersfield Uni), Services (Capita), Logistics (DHL), Leisure (TUI), Energy (Opus, Wood McKenzie), Pharmaceutical (Premex), Construction (Amey, Mouchel), etc. - The Contact is either in IT or HR (training). Not sure there is a typical job title, but apart from Head of IT, it would be the Service Delivery Manager
opportunitypre-funded
Online research on training courses
Run an online research study into course providers for ITIL and DEVOPS training offered in the UK. and provide a spreadsheet with a set of information for each course provider.
Create our company Brochure
Hi we are looking for someone to create our company brochure. its important that whoever does this captures the design idea we currently have for the business, you can view our website here; www.cloudwisesolutions.co.uk The Brochure should include; About us Our Expertise - The area's we cover, (this is on our homepage, scroll down to Our specialities) Our Services - Hire, Learn, Collaborate HIRE PAGE -Permanent Recruitment - - Contract Recruitment - (RPO) Recruitment Process Outsourcing - GROW: PayPerHire - GROW - Retained LEARN PAGE Our Logo, In partnership with Global Knowledge "“The beautiful thing about learning is no one can take it away from you” — BB King In-House Training Scheduled Classroom Online - Self Paced Training Exams and Certifications Technologies Covered; Microsoft, VMware, Cisco, Citrix, AWS, Symantec, Puppet, Docker, Java, JavaScript, ITIL, Prince 2, Agile and more... COLLABORATE PAGE Our logo COLLABORATE "When you need to innovate, you need collaboration." - Marissa Mayer Our Collaboration Partners Cover; IT Implementation Consulting DevOps And Automation Consulting Web, Mobile and Software Development Telecommunication Systems Cloud Transformation Managed Services Testimonials Contact information Page i am happy to disclose further information to the selected party via a Skype, however our website does hold pretty much all of the information we want to capture.
Design our marketing Banners
We are looking for someone to design and create our marketing roll up banners. These will be 4x800mm Roll Banners to be designed. Our roll banners will incorporate our 3 Core Services and one for our give away. for ideas on our current look/fill our website is here; www.cloudwisesolutions.co.uk Banner 1 Our logo HIRE -Permanent Recruitment - Contract Recruitment - (RPO) Recruitment Process Outsourcing - GROW: PayPerHire - GROW - Retained Banner 2: LEARN Our Logo, In partnership with Global Knowledge "“The beautiful thing about learning is no one can take it away from you” — BB King In-House Training Scheduled Classroom Online - Self Paced Training Exams and Certifications Technologies Covered; Microsoft, VMware, Cisco, Citrix, AWS, Symantec, Puppet, Docker, Java, JavaScript, ITIL, Prince 2, Agile and more... Banner 3 Our logo COLLABORATE "When you need to innovate, you need collaboration." - Marissa Mayer Our Collaboration Partners Cover; IT Implementation Consulting DevOps And Automation Consulting Web, Mobile and Software Development Telecommunication Systems Cloud Transformation Managed Services Banner 4 Our Logo Trust, Transparency, Loyalty, Quality Referral Scheme £1000 for a successful referral of a Client £500 for a successful referral of a Candidate Check out our T&C's for our referral scheme on our website; info@cloudwisesolutions.co.uk www.cloudwisesolutions.co.uk Tel: +44(0)203-002-6873 Twitter: @ClouwiseSol
Need help to create a RACI Project management or PMO required with ITIL knowledge
Description of support work: Need to create a RACI for an IT environment and need assistance from a Project Manager with experience of ITIL Extra notes:
Joomla wed development
General information for the website: Need some changes made, pages added and some reformatting. Aslo need payment system integrated with shopping cart. Kind of development: Customization of existing website Description of requirements/features: 1. Integrate Worldpay with hikashop and test 2. TERMS & CONDITIONS a. Add new TERMS & CONDITIONS page with link at bottom of the page to each page b. link at bottom of the page to each of the following sections: PRIVACY POLICY DELIVERY POLICY REFUND/CANCELLATION POLICY 3. BANNERS a. Add new banner images b. Add 10 graphic banner headings to scrolling banner images (copy to be provided) c. Remove banner images from all pages apart from the home page so that the page content starts at the top of the screen where the banner was 4. Redeem Study Voucher page a. Too much spacing between points b. Add some branding colour c. Reduce orange blocks too big d. General tidy up of page 6. Contact us page a. Add correct contact information on page and add at bottom of each page a ‘contact us’ link b. Tidy up form (submit button overlaps, remove ? marks) – is there a better option form c. Add Jersey & Guernsey to the drop down (is there a more comprehensive dropdown available?) d. Link to submit form Support@ email address e. Add top page heading as per other pages f. General tidy up of page 6. General: a. Top menu line runs onto second line on some page b. Show number of items in the cart without clicking on it c. Add new partners: WOWCHER - living social - JT Rewards – Careermap d. Remove other partners: SERCO – NACRO – TGI – ESSEX CC e. Add search facility for courses on everypage f. Add large course search facility on main page g. Tidy up position of Paul T’s name on customer feedback h. Add drop down with course headings on top menu ‘courses’ i. Increase size of logo in top corner j. Course menu at side k. do not lose top black banner above logo when scrolling down l. Remove ‘a Turningpoint graduate..’ from bottom of page m. Add TP brand icon to web browers (favicon icon) n. make all live text links in bold and turningpoint turquoise 7. COURSE FORMATING a. Remove spacing on Level page between course image and info b. Problem with course titles going onto a second line see ITIL foundations c. Can we use a different banner as top icon or lose the current and have a heading instead? 8. FAQ a. Make all links live to link to contact page, in turningpoint turquoise and bold b. Format text lines to all start at point of 1st line under heading c. Add info about how we store and use your data (link to relevant section of T&Cs) Extra notes: