Customer Support Projects
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Customer Support Specialist
Designation: Customer Support Specialist Candidates Location preference: only from United Kingdom, USA, Canada, Mexico, European countries, Argentina, Paraguay, Uruguay, Colombia Years of experience: 1-3 years Providing excellent customer service for our UK based hospitality client. An ideal candidate should be an expert in handling customer support requests and who can handle administrative task and account management. Requirements: Excellent communication skills, both written and verbal. Strong problem-solving abilities and a proactive approach to addressing customer concerns. Strong organizational and multitasking abilities to manage and prioritize tasks effectively. Detail-oriented with a focus on maintaining high-quality standards. Roles and Responsibilities: We need customer support specialists that can handle administrative tasks and account management (for UK Based Hospitality Client hosts). Please note that the job duration is from 1 month to ongoing / undefined, between 10-30 hours per week (approximate 2-4 hours per day). Educational Qualifications and Skills: The requirements for the applicant include strong attention to details, college degree, access to email and knowledge of use a device (computer or phone), basic software tools (Microsoft Office - Word & Excel). Candidates will have to manage the related tasks, till completion.
a month ago28 proposalsRemoteExpert Sales Support
Expert sales support is required to support our sales team. Must be available UK hours Monday to Saturday 2pm-9pm. Must have prior customer support experience and clear British or American accent. must be hard working and reliable.
4 days ago7 proposalsRemoteCustomizing an Odoo module – “Customer Support”
This project involves customizing an existing Odoo module to track ticket progress visually. The module in question, "Customer Care", currently does not display each support ticket's stage of completion on the main overview dashboard. The goal is to configure an integer progress bar widget within certain views to continuously track where each ticket stands. Specifically, integer fields will need to be added to the relevant models to store Progress percentages for tickets. Then, custom templates must be designed for related views like the ticket list and form, embedding the new progress fields. Styling and valid values for the progress bar widgets also require definition. Testing across devices and access levels is important to ensure the customized views function smoothly for all users. Overall the objective is to provide agents and managers a clear at-a-glance indication of progress for every open ticket, helping optimize work throughput and priority management. A strong understanding of both the module's current data structures and capabilities of the studio app are essential. The solution should integrate cleanly and avoid breaking any existing functionality or workflows. Documentation of all changes will allow for easy maintenance going forward.
a month ago11 proposalsRemoteFreelance Virtual Business Support Specialist
Mum's Best Picks is seeking a Freelance Virtual Business Support Specialist to assist with various administrative, research, and customer engagement tasks. The project entails providing comprehensive virtual support to our team, including data entry, market research, telemarketing/telesales, and customer relationship management. The selected candidate will play a vital role in supporting Mum's Best Picks' mission of providing valuable resources and recommendations for parents in the UK.
7 days ago40 proposalsRemoteCustomer Service Specialist needed- $21/hr
I'm seeking a professional freelance customer service specialist to join our dynamic team. As a vital member, your primary responsibilities will revolve around promptly responding to inquiries and efficiently resolving issues across multiple communication channels, including phone, email, and chat. Your expertise will be instrumental in guiding and assisting customers with product or service-related inquiries, ensuring their satisfaction and fostering loyalty. Moreover, you will be entrusted with providing comprehensive information about our products or services to enhance customer experience and drive sales. Please note that this is not an opportunity for outsourcing projects; rather, we are seeking an individual to join us on a freelance basis. Compensation for this role is set at $21 per hour. If you are passionate about delivering exceptional customer service and possess the requisite skills, we invite you to apply and become an integral part of our team.
11 hours ago7 proposalsRemoteComprehensive WordPress Support and Enhancement
As a professional needing comprehensive WordPress support, I'm seeking an expert who not only has a deep understanding of theme customization, but also outstanding skills in plugin installation and configuration as well as content management. The overarching goal, I have for my WordPress website is to significantly boost user engagement. You'll be taking the reins on: - Customizing my WordPress theme to complement my brand's aesthetics and business objectives - Installing and configuring WordPress plugins that will benefit my website, except for SEO, E-commerce, and social media plugins as I do not currently have any specific ones in mind - Streamlining and enhancing my content management for more intuitive and user-friendly navigation Ideal proficiency for this task includes: - Strong familiarity with WordPress functionality and ecosystem - Extensive experience in plugin installation and configuration - Robust knowledge of various WordPress themes and their customization - Proven track record in managing and organizing website content Take this as your chance to exhibit your WordPress prowess by enriching and streamlining my website's user engagement.
7 hours ago17 proposalsRemoteEducation Admin support
We are a small team of Healthcare Professionals offering a 1-yr Certificate Programme in Psychedelic Practice. This is aimed at Healthcare Professionals worldwide. We will likely be expanding to offer other courses over the coming years(s) Website: https://www.psyedu.co.uk/ Our current Education Admin Lead is leaving in May. We need someone to work flexibly around 3-6 hrs a week (10-20hrs per month) doing basic administrative tasks for our Education Organisation. It will be very busy between June and September (more like 6hrs per week) then will calm down a bit at other times in the year. We are a small start-up in our second year, just beginning to settle into our rhythm and we now need reliable low-level input which will likely slowly increase in workload over the next 3-5yrs. Job Description Skills/knowledge: MUST HAVE: Excellent written and spoken English, Organisational Skills +++, Microsoft office, excellent written and spoken communication skills, an understanding of the course we offer or a willingness to learn about it DESIRABLE: some knowledge of healthcare and how psychedelic practice is starting to be used in healthcare Qualities: flexibility Experience: any role which demonstrates the capacities outlined below Hours: 10-20hrs per month, ideally 1-2hrs on Mon, Wed and Fri each week Job Description: Key Responsibilities: 1. Communication Management: o Serve as a primary point of contact for internal and external communications. o Handle incoming emails, and redirect them as appropriate. o Draft and distribute notices, tutorials, open events and announcements. 2. Administrative Support: o Assist in scheduling appointments, and meetings for management and staff. o Maintain and update company databases, records, and filing systems. o Prepare and distribute documents as required. o Liaising with different organisations 3. Documentation and Recordkeeping: o Ensure accuracy and completeness of documents, contracts, and agreements. o Maintain confidentiality of sensitive information and handle it with discretion. o Organize and archive records in accordance with company policies and regulatory requirements. 4. Team Collaboration: o Collaborate with colleagues and departments to support cross-functional projects and initiatives. o Provide administrative assistance to various teams as needed. o Foster a positive and cooperative work environment through effective communication and teamwork. o Attending meetings once every two weeks 5. Problem Solving and Decision Making: o Identify issues or challenges in administrative processes and propose solutions for improvement. o Prioritize tasks and manage time effectively to meet deadlines and goals. Qualifications and Skills: · Proven experience as an Administrator or similar role. · Proficiency in office software applications, including word processing, spreadsheets, and presentation software. · Strong organizational and multitasking skills with attention to detail. · Excellent verbal and written communication abilities. · Ability to work independently and collaboratively in a fast-paced environment. · Discretion and professionalism when handling confidential information. · Problem-solving and decision-making skills. · Flexibility and adaptability to changing priorities and tasks.
5 days ago30 proposalsRemoteManaged Services - IT Support Specialist/Admin Executive
The IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers’ environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range of end-user devices, networks, servers, virtualization, and security platforms. The support specialist will be expected to work issues independently, and when needed, with the assistance of senior subject matter experts on the team. The ideal candidate will be a self-starter, with an ability to learn quickly and provide exceptional customer service. Responsibilities: Operations: · Triage tickets per specified severity levels · Refer/ escalate customer issues to the appropriate level of support, as needed · Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations · Perform basic troubleshooting steps such as checking logs, checking capacity, and running basic diagnostics across a variety of platforms including Linux/Windows servers, network devices, hypervisors, and storage systems · Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required · Fulfill service requests and remediate incidents using customer Standard Operating Procedures (SOPs) · Perform account management services – User Account creates/disables/terminations/name changes, etc. · Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs · Distribute scheduled reports to customers as required · Supporting end-users by diagnosing and resolving computer hardware, network, and application issues · Assist with cross-training of other team members, as needed · Perform other tasks as assigned by management Qualifications Education and Training · High school diploma required; college degree strongly preferred · Relevant entry-level certifications preferred: o Google IT Support Professional o CompTIA A+, Network+, Security+ o Microsoft MTA o ITIL v3 Foundation Experience · 0-3 years in a technical support role · Experience providing customer support · Experience in 24x7x365 Managed Services preferred · Experience using ITSM and Monitoring toolsets Skills · Highly analytical thinker and troubleshooter · Detail oriented with excellent documentation and communication skills · Self-motivated, passionate about technology, with the desire to learn new things · Ability to use and troubleshoot Microsoft Windows, Office, Office365, and macOS · Foundational understanding of operating systems and servers, both physical and virtual Experience working with active directory to perform basic tasks, such as user creation and password resets
4 days ago23 proposalsRemoteLooking for a quality engineer for ISO audit support
Looking for someone with a quality background in a manufacturing environment to support with ISO9001 internal audits and NCR administration.
7 hours ago5 proposalsRemoteCustomer Service Rep: Client Interaction & Workflow Optimization
I'm hiring a freelance customer service representative to join my team. Responsibilities include managing client communications, booking meetings, optimizing workflows, and ensuring high-quality service delivery to achieve business objectives. Responsibilities: - Respond to client messages and calls promptly and professionally - Schedule and coordinate online meetings efficiently - Streamline workflow processes to enhance productivity - Deliver exceptional service to clients to meet organizational goals Requirements: - Excellent written and verbal communication skills - Strong organizational and multitasking abilities - Proficiency in communication tools and software - Problem-solving skills and attention to detail - Previous experience in customer service or related roles preferred I'm offering a competitive rate of $21 per hour for this freelance position.
a day ago20 proposalsRemoteopportunity
Create a multi marketplace Listing platform like zipsale etc
I want to make a platform like zipsale.co.uk and others here in the UK. For resellers who wish to sell/list on multiple sites such as eBay, Etsy, Vinted, Depop +. Multi marketplace management Please take a look or even sign up for a free trial to view the platforms abilities. Each user/account will have: Inventory management Autodelisting Sell similar feature Templates Top marketplaces Bulk import Analytics Unlimited crosslisting A customer support chat Function If you have any suggestions on the build, how you would build it or ideas please let's discuss this project. I'm open to suggestions, similar experience would be an advantage. Please give a timeline and price estimation. Kind regards James
4 days ago17 proposalsRemoteResearching data, sales support, marketing campaigns.
A woman's fashion brand seeks an independent contractor for wholesale market research, sales support and assistant in a monthly basis. The primary tasks involve identifying potential retail buyers on the wholesale platform Faire who may be interested in stocking the client's clothing line. This will require researching distributors' profiles to determine good matches for the brand. Subsequently, the contractor will send pre-written emails through Faire's portal to engage matched retailers. Additional assistance may include basic administrative duties to help manage the brand, such as inputting product data. The project initially centers on research and outreach, with prospects for ongoing collaboration supporting the client's growth. The ideal candidate can commit 2 -3 hours weekly and possesses strong research, written communication, and organizational skills.
6 days ago5 proposalsRemoteSocial Media / Customer Success / Partner in crime
Are you really good with clients and social media channels but maybe hate the process of finding and winning new clients? I m kinda the other way, I love the thrill of the chase but then need someone to keep the client happy, speak intelligently to them and help with content and QA Looking for an amazing customer success manager - 20 hours per week = 80 hours per month It's got to the stage where I need to free myself from running the day to day stuff inside the business and work on the business. It's a social media and content business and we have a small team who can already work on content and postings what Im looking for is -UK/NA accent - be client facing with lots of zooms - someone to account manage the existing accounts and make sure clients are happy - monitor accounts and tweak as needed (training given) - help the project manager firefight if there are issues - interview clients over Zoom to create video content - able to understand Linkedin campaigns and create reports (training given) -someone who doesn't mind getting stuck into other tasks when we are busy -someone to bounce ideas off of as the company continues to grow - check content is up to high standard - get involved in content production (mainly written) I need someone who is passionate about serving our clients I basically want to work on sales and developing the business and leave the rest to you and the small team Must have experience working in a social media or digital marketing agency
16 days ago43 proposalsRemoteFreelance Admin Support: Client Communication & Meeting Booking
Hello freelancers, I am seeking a reliable and efficient admin support to assist with managing client communication and booking online meetings. The primary duties include responding to client messages and calls promptly, as well as scheduling and organizing online meetings as needed. Requirements: - Excellent communication skills. - Ability to handle client inquiries professionally and efficiently. - Proficiency in scheduling and managing online meetings. - Reliable internet connection and availability during agreed-upon hours. Project Details: - Duties: Client message and call response, online meeting booking. - Payment: $20 per hour. - Status: Freelance hiring opportunity. Thank you for your interest. I look forward to receiving your proposals.
5 days ago24 proposalsRemoteShopify Page Adjustmant
Im looking to duplicate a product shopify page and add a new tab to one section as a review tab Customer review tab I need this tab to be able to duplicated again for a different product type and i can add the customer review from there. I have attached to code of the product page below and also a screen shot of the review tab for yuor reference
3 days ago10 proposalsRemoteopportunity
YouTube support
Hi Folks, I'm looking for a YouTube consultant to come in to our business and help us blow up our youtube channel. We have 90+ 15 -20 minute videos that I want to make much more visible within the platform. We have some amazing speakers talking about really great business topics, and I'm looking for someone to come in and make the videos much more visible. I need someone who can do the works, including create attractive thumbnails, SEO and keywords plus anything else that you need to do to get things ranking. I'd also like the person to be able to edit and cut the videos into sections and repurpose the content to create shorts. This is a big project that could be completed over several months. I'm open to an ongoing retainer once the channel is up and performing well. The channel is https://www.youtube.com/@petermols2672/featured I'm open to creating a new channel if required. Please note that I've got an extremely busy week and won't respond immediately. Thanks
a month ago39 proposalsRemoteVirtual Assistant / PA Ongoing
We are looking for a virtual assistant/PA (MUST BE UK BASED) that can work remotely and assist with a range of administrative/telephony support services for one of our VIP clients as and when required. Our typical requirements would be as follows: • Provide customer service as first point of contact • Answer emails and take phone calls • Make travel arrangements. • Schedule and cancel appointments. • Conduct online research • Prepare presentations according to instructions given .• Manage a contact list • Organise and manage a calendar and set reminders The ideal candidate would have a great command of the English language and have a pleasant telephone manner as well as being extremely organised and professional. An NDA agreement would need to be signed for data protection purposes. Calls can be diverted to the individual directly along with a work email address.
2 days ago84 proposalsRemoteSeeking Freelance Customer Service Representative
Are you a skilled communicator with a passion for delivering exceptional customer service? i am looking for a freelance customer service representative to join my me and play a pivotal role in ensuring customer satisfaction and loyalty. **Key Responsibilities:** - Responding to client messages and calls promptly and professionally. - Booking and managing online meetings with clients. - Addressing customer inquiries, concerns, and feedback effectively and empathetically. - Collaborating with internal teams to resolve customer issues and improve service delivery. - Maintaining accurate records of customer interactions and transactions. **Requirements:** - Proven experience in customer service or a related field. - Strong communication skills, both verbal and written. - Excellent problem-solving abilities and attention to detail. - Ability to work independently and prioritize tasks effectively. - Proficiency in using customer service software and tools. This is a freelance position. Payment will be provided at a rate of $20 per hour.
25 days ago47 proposalsRemoteVirtual Assistant for Shopify Dropshipping & Marketing
I am seeking a talented virtual assistant with a strong grasp of Shopify, particularly in the area of dropshipping, product listing, and marketing. I intend to have over 500 products on my store, and I need comprehensive support in social media and email marketing. Your responsibilities will include: - Setting up a dropshipping system and managing it efficiently - Listing and optimizing over 500 products on Shopify - Running and monitoring social media marketing campaigns - Implementing and analyzing email marketing strategies - Handling customer inquiries and support The ideal candidate will have: - Proficiency in Shopify, including dropshipping and product listing - Previous experience in social media and email marketing - Strong analytical and problem-solving skills - Excellent communication and customer service skills - Ability to work independently and meet deadlines Please, provide details of your experience with similar projects and the specific skills you possess that make you an ideal candidate for this role.
10 days ago21 proposalsRemoteFreelance Administrative Support Specialist
Currently seeking a competent freelance administrative support specialist to join my team. The primary responsibilities of this role include providing assistance with client communication, managing appointments, and supporting various administrative tasks to ensure smooth operations. Payment: The compensation for this role is $20 per hour, with payment made on an hourly basis for the duration of the project. Key Responsibilities: - Handling client messages and calls with professionalism and efficiency. - Coordinating and scheduling online meetings effectively. - Providing administrative support to maintain workflow efficiency. Requirements: - Exceptional organizational and communication skills. - Proficiency in appointment management and scheduling. - Previous experience in administrative support roles preferred. - Strong ability to prioritize tasks and manage time effectively. - Dedication to delivering outstanding support services.
22 days ago31 proposalsRemote