Customer Support Projects
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Customer Support Specialist
Designation: Customer Support Specialist Candidates Location preference: only from United Kingdom, USA, Canada, Mexico, European countries, Argentina, Paraguay, Uruguay, Colombia Years of experience: 1-3 years Providing excellent customer service for our UK based hospitality client. An ideal candidate should be an expert in handling customer support requests and who can handle administrative task and account management. Requirements: Excellent communication skills, both written and verbal. Strong problem-solving abilities and a proactive approach to addressing customer concerns. Strong organizational and multitasking abilities to manage and prioritize tasks effectively. Detail-oriented with a focus on maintaining high-quality standards. Roles and Responsibilities: We need customer support specialists that can handle administrative tasks and account management (for UK Based Hospitality Client hosts). Please note that the job duration is from 1 month to ongoing / undefined, between 10-30 hours per week (approximate 2-4 hours per day). Educational Qualifications and Skills: The requirements for the applicant include strong attention to details, college degree, access to email and knowledge of use a device (computer or phone), basic software tools (Microsoft Office - Word & Excel). Candidates will have to manage the related tasks, till completion.
24 days ago27 proposalsRemoteExpert customer Support
A great UK company requires an excellent customer support agent who has a great British or American accent. Must be available 6 days a week. Must have prior customer support experience and have in-depth problem solving experience.
a month ago42 proposalsRemoteCustomizing an Odoo module – “Customer Support”
This project involves customizing an existing Odoo module to track ticket progress visually. The module in question, "Customer Care", currently does not display each support ticket's stage of completion on the main overview dashboard. The goal is to configure an integer progress bar widget within certain views to continuously track where each ticket stands. Specifically, integer fields will need to be added to the relevant models to store Progress percentages for tickets. Then, custom templates must be designed for related views like the ticket list and form, embedding the new progress fields. Styling and valid values for the progress bar widgets also require definition. Testing across devices and access levels is important to ensure the customized views function smoothly for all users. Overall the objective is to provide agents and managers a clear at-a-glance indication of progress for every open ticket, helping optimize work throughput and priority management. A strong understanding of both the module's current data structures and capabilities of the studio app are essential. The solution should integrate cleanly and avoid breaking any existing functionality or workflows. Documentation of all changes will allow for easy maintenance going forward.
23 days ago11 proposalsRemoteFreelance Virtual Business Support Specialist
Mum's Best Picks is seeking a Freelance Virtual Business Support Specialist to assist with various administrative, research, and customer engagement tasks. The project entails providing comprehensive virtual support to our team, including data entry, market research, telemarketing/telesales, and customer relationship management. The selected candidate will play a vital role in supporting Mum's Best Picks' mission of providing valuable resources and recommendations for parents in the UK.
3 days ago37 proposalsRemoteEducation Admin support
We are a small team of Healthcare Professionals offering a 1-yr Certificate Programme in Psychedelic Practice. This is aimed at Healthcare Professionals worldwide. We will likely be expanding to offer other courses over the coming years(s) Website: https://www.psyedu.co.uk/ Our current Education Admin Lead is leaving in May. We need someone to work flexibly around 3-6 hrs a week (10-20hrs per month) doing basic administrative tasks for our Education Organisation. It will be very busy between June and September (more like 6hrs per week) then will calm down a bit at other times in the year. We are a small start-up in our second year, just beginning to settle into our rhythm and we now need reliable low-level input which will likely slowly increase in workload over the next 3-5yrs. Job Description Skills/knowledge: MUST HAVE: Excellent written and spoken English, Organisational Skills +++, Microsoft office, excellent written and spoken communication skills, an understanding of the course we offer or a willingness to learn about it DESIRABLE: some knowledge of healthcare and how psychedelic practice is starting to be used in healthcare Qualities: flexibility Experience: any role which demonstrates the capacities outlined below Hours: 10-20hrs per month, ideally 1-2hrs on Mon, Wed and Fri each week Job Description: Key Responsibilities: 1. Communication Management: o Serve as a primary point of contact for internal and external communications. o Handle incoming emails, and redirect them as appropriate. o Draft and distribute notices, tutorials, open events and announcements. 2. Administrative Support: o Assist in scheduling appointments, and meetings for management and staff. o Maintain and update company databases, records, and filing systems. o Prepare and distribute documents as required. o Liaising with different organisations 3. Documentation and Recordkeeping: o Ensure accuracy and completeness of documents, contracts, and agreements. o Maintain confidentiality of sensitive information and handle it with discretion. o Organize and archive records in accordance with company policies and regulatory requirements. 4. Team Collaboration: o Collaborate with colleagues and departments to support cross-functional projects and initiatives. o Provide administrative assistance to various teams as needed. o Foster a positive and cooperative work environment through effective communication and teamwork. o Attending meetings once every two weeks 5. Problem Solving and Decision Making: o Identify issues or challenges in administrative processes and propose solutions for improvement. o Prioritize tasks and manage time effectively to meet deadlines and goals. Qualifications and Skills: · Proven experience as an Administrator or similar role. · Proficiency in office software applications, including word processing, spreadsheets, and presentation software. · Strong organizational and multitasking skills with attention to detail. · Excellent verbal and written communication abilities. · Ability to work independently and collaboratively in a fast-paced environment. · Discretion and professionalism when handling confidential information. · Problem-solving and decision-making skills. · Flexibility and adaptability to changing priorities and tasks.
11 hours ago19 proposalsRemoteMultilingual Customer Support for Long-Term Collaboration
Project Description: We are seeking Customer Support Specialists fluent in multiple languages for a long-term project aimed at delivering exceptional assistance and support to our diverse client base. This ongoing project will require a commitment to quality. The contract is carried out only through the platform! Responsibilities: - Provide comprehensive customer support and assistance across various platforms (email, chat, and phone). - Troubleshoot and resolve client inquiries efficiently and accurately. - Maintain a high level of client satisfaction through effective communication and problem-solving skills. - Collaborate with our international team to share insights and best practices. Requirements: - Proficiency in at least two of the following languages is required: German, French, Italian, English, Spanish, Portuguese, Japanese, Dutch, Polish, Mandarin, Brazilian Portuguese, and Korean. - Exceptional communication skills, both written and verbal. - Strong problem-solving abilities and a customer-oriented approach. - Experience in customer service or support roles is preferred but not essential. - Ability to work flexibly and adapt to changing priorities. What We Offer: - An opportunity to be part of an exciting, long-term project with the potential for growth and development. - Competitive compensation, commensurate with experience and language proficiency. - A supportive and collaborative international work environment.
a month ago33 proposalsRemoteHope Project - Urdu Translation Support
Hello! I'm currently working to edit some short videos and I'll need support translating the interviews/narration from Urdu into English. I would need Urdu translations and English text translations - along with time codes every 10 - 20 seconds to mark where in the audiofile the translations are happening. It is about one hour in total of audio material. I would love an estimate of how many hours it might take you to complete the work. Look forward to hearing from you! Thanks! Daniel.
18 hours ago23 proposalsRemoteResearching data, sales support, marketing campaigns.
A woman's fashion brand seeks an independent contractor for wholesale market research, sales support and assistant in a monthly basis. The primary tasks involve identifying potential retail buyers on the wholesale platform Faire who may be interested in stocking the client's clothing line. This will require researching distributors' profiles to determine good matches for the brand. Subsequently, the contractor will send pre-written emails through Faire's portal to engage matched retailers. Additional assistance may include basic administrative duties to help manage the brand, such as inputting product data. The project initially centers on research and outreach, with prospects for ongoing collaboration supporting the client's growth. The ideal candidate can commit 2 -3 hours weekly and possesses strong research, written communication, and organizational skills.
a day ago4 proposalsRemoteSocial Media / Customer Success / Partner in crime
Are you really good with clients and social media channels but maybe hate the process of finding and winning new clients? I m kinda the other way, I love the thrill of the chase but then need someone to keep the client happy, speak intelligently to them and help with content and QA Looking for an amazing customer success manager - 20 hours per week = 80 hours per month It's got to the stage where I need to free myself from running the day to day stuff inside the business and work on the business. It's a social media and content business and we have a small team who can already work on content and postings what Im looking for is -UK/NA accent - be client facing with lots of zooms - someone to account manage the existing accounts and make sure clients are happy - monitor accounts and tweak as needed (training given) - help the project manager firefight if there are issues - interview clients over Zoom to create video content - able to understand Linkedin campaigns and create reports (training given) -someone who doesn't mind getting stuck into other tasks when we are busy -someone to bounce ideas off of as the company continues to grow - check content is up to high standard - get involved in content production (mainly written) I need someone who is passionate about serving our clients I basically want to work on sales and developing the business and leave the rest to you and the small team Must have experience working in a social media or digital marketing agency
12 days ago43 proposalsRemoteFreelance Admin Support: Client Communication & Meeting Booking
Hello freelancers, I am seeking a reliable and efficient admin support to assist with managing client communication and booking online meetings. The primary duties include responding to client messages and calls promptly, as well as scheduling and organizing online meetings as needed. Requirements: - Excellent communication skills. - Ability to handle client inquiries professionally and efficiently. - Proficiency in scheduling and managing online meetings. - Reliable internet connection and availability during agreed-upon hours. Project Details: - Duties: Client message and call response, online meeting booking. - Payment: $20 per hour. - Status: Freelance hiring opportunity. Thank you for your interest. I look forward to receiving your proposals.
16 hours ago13 proposalsRemoteopportunity
YouTube support
Hi Folks, I'm looking for a YouTube consultant to come in to our business and help us blow up our youtube channel. We have 90+ 15 -20 minute videos that I want to make much more visible within the platform. We have some amazing speakers talking about really great business topics, and I'm looking for someone to come in and make the videos much more visible. I need someone who can do the works, including create attractive thumbnails, SEO and keywords plus anything else that you need to do to get things ranking. I'd also like the person to be able to edit and cut the videos into sections and repurpose the content to create shorts. This is a big project that could be completed over several months. I'm open to an ongoing retainer once the channel is up and performing well. The channel is https://www.youtube.com/@petermols2672/featured I'm open to creating a new channel if required. Please note that I've got an extremely busy week and won't respond immediately. Thanks
24 days ago37 proposalsRemoteCustomer Research (on-site)
We are seeking for a freelancer that can perform on-site customer research for our company. The ideal candidate will be responsible for conducting in-depth customer research and generating quality leads for our company. This role requires excellent analytical skills, attention to detail. If you are passionate about customer research and lead generation, we would love to hear from you.
a month ago11 proposalsRemoteSeeking Freelance Customer Service Representative
Are you a skilled communicator with a passion for delivering exceptional customer service? i am looking for a freelance customer service representative to join my me and play a pivotal role in ensuring customer satisfaction and loyalty. **Key Responsibilities:** - Responding to client messages and calls promptly and professionally. - Booking and managing online meetings with clients. - Addressing customer inquiries, concerns, and feedback effectively and empathetically. - Collaborating with internal teams to resolve customer issues and improve service delivery. - Maintaining accurate records of customer interactions and transactions. **Requirements:** - Proven experience in customer service or a related field. - Strong communication skills, both verbal and written. - Excellent problem-solving abilities and attention to detail. - Ability to work independently and prioritize tasks effectively. - Proficiency in using customer service software and tools. This is a freelance position. Payment will be provided at a rate of $20 per hour.
21 days ago45 proposalsRemoteVirtual Assistant for Shopify Dropshipping & Marketing
I am seeking a talented virtual assistant with a strong grasp of Shopify, particularly in the area of dropshipping, product listing, and marketing. I intend to have over 500 products on my store, and I need comprehensive support in social media and email marketing. Your responsibilities will include: - Setting up a dropshipping system and managing it efficiently - Listing and optimizing over 500 products on Shopify - Running and monitoring social media marketing campaigns - Implementing and analyzing email marketing strategies - Handling customer inquiries and support The ideal candidate will have: - Proficiency in Shopify, including dropshipping and product listing - Previous experience in social media and email marketing - Strong analytical and problem-solving skills - Excellent communication and customer service skills - Ability to work independently and meet deadlines Please, provide details of your experience with similar projects and the specific skills you possess that make you an ideal candidate for this role.
5 days ago19 proposalsRemoteFreelance Administrative Support Specialist
Currently seeking a competent freelance administrative support specialist to join my team. The primary responsibilities of this role include providing assistance with client communication, managing appointments, and supporting various administrative tasks to ensure smooth operations. Payment: The compensation for this role is $20 per hour, with payment made on an hourly basis for the duration of the project. Key Responsibilities: - Handling client messages and calls with professionalism and efficiency. - Coordinating and scheduling online meetings effectively. - Providing administrative support to maintain workflow efficiency. Requirements: - Exceptional organizational and communication skills. - Proficiency in appointment management and scheduling. - Previous experience in administrative support roles preferred. - Strong ability to prioritize tasks and manage time effectively. - Dedication to delivering outstanding support services.
17 days ago28 proposalsRemoteSkilled Writer and Personal Assistant to Support a Busy Doctor
Job Overview: We are seeking a highly organised and self-motivated personal assistant to support the daily academic activity of a busy doctor. This role demands excellent communication skills, proficiency in diary management, and the ability to handle emails and scheduling with high efficiency. The role would also include planning conferences and brainstorming presentations and meeting planning. Experience in medical writing and a basic understanding of accounting using Xero would be advantageous. This post might appeal to someone with a medical or academic background who is looking for a new challenge or change of scene, with scope for autonomy and flexibility to suit the candidate. Key Responsibilities: Conduct daily and weekly reviews to ensure all tasks are on track and deadlines are met. Manage email correspondence and ensure timely and professional responses. Handle diary management and meeting scheduling efficiently. Assist in drafting, proofreading, and editing manuscripts, grant applications, and web content. Implement accounting tasks with proficiency in working with Xero . File management, managing Dropbox file structure, processing new scanned documents. Requirements: Strong background in medical or academic fields preferred. Outstanding written English and interpersonal skills. Proven experience in an administrative role, ideally with responsibilities related to writing or accounting. Self-motivated and able to work independently, with a keen interest in taking initiatives and developing the role further. Available to work 2-3 hours per day (including a Teams meeting with the client) with potential to increase hours based on performance. Additional Benefits: Initial 90-day trial period, with a possibility of transitioning to a permanent position. Opportunity to work in a supportive environment that values enthusiasm and personal development. Flexibility to introduce and implement new initiatives. If you are passionate about making a significant impact and thrive in a dynamic environment, we would love to hear from you. This is an excellent opportunity for someone who seeks to combine their knowledge of the medical or academic sectors with their administrative skills to foster efficient operations.
5 days ago14 proposalsRemoteFinance Support Consultant
Finance Support Consultant - Specific Area: Investment Analysis - Ongoing support required - Ideal consultant should have expert level experience in finance We are looking for an experienced Finance Support Consultant with expertise in Investment Analysis to join our team. This is an ongoing support position, where the consultant will be responsible for providing expert level guidance and analysis in the area of investment. Requirements: - Expert level experience in finance, specifically investment analysis - Strong knowledge of financial markets and investment strategies - Ability to analyze and evaluate investment opportunities - Proven track record of successful investment analysis - Excellent communication and presentation skills - Ability to work independently and meet deadlines If you are a finance consultant with expert level experience in investment analysis and are looking for an ongoing support opportunity, we would love to hear from you. Please provide your portfolio or examples of previous work showcasing your expertise in investment analysis.
23 days ago11 proposalsRemoteurgent
*Real-Time Virtual Assistance for Damyant*
https://damyant.com/product-solution.html Damyant is seeking immediate support during crucial client discussions or project meetings, and we are here to provide our Real-Time Virtual Assistance service. Our service seamlessly integrates with AnyDesk, allowing our proficient personal assistant to join the session and provide real-time support. Our assistant listens actively, transcribes vital points, and navigates through ChatGPT to ensure Damyant has access to the insights and support it needs. Damyant can focus solely on the discussion, confident that our assistant is adeptly handling transcription and support tasks. With our service, Damyant will always have the support it needs, right at its fingertips. Contact us today to discover more and schedule Damyant's virtual assistant.
12 hours ago16 proposalsRemoteExpires in 29B2B Exhibiton and Media Sales Support
We’re a small publishing and events business working in the b2b and b2c space - we are looking to outsource our sales resource partially or fully - this would include new business lead generation and qualification and existing accounts management and growth. We are looking to work with some freelance sales outsourcing in the near future. We have been in business for more than 20 years, and are about to embark on a business growth opportunity with our education events brand. Our sales are either event sales (exhibition stands and sponsorships) or campaign/advertising sales for our magazines and websites. We are looking for some aggressive new business growth as part of our growth plan over the next 2 years - sourcing, pitching and converting new exhibitor leads, and in addition, as much of our business is repeat advertising once client business is won, we are looking for additional resource to manage existing account potentially too - this would require someone to act as part of our team to manage relationships and grow revenue within our existing client base. We are a small business (10 people) with a very small sales team of 2 usually, this poses challenges when trying to grow the team, and for recruiting, training and supporting sales people, hence looking at outsourcing as an option. If you could share some information about your service that you think would be relevant, how and if you think you could help. WE REQUIRE A UK BASED SALES RESOURCE ONLY! Applicants from outside the UK will not be considered under any circumstances, please do not apply. Intelligent Media Solutions Ltd edexec.co.uk dealersupport.co.uk
14 days ago13 proposalsRemoteZapier Integrations Expert
Hello All, We are looking for a Zapier expert to help us integrate our customer order data in our eCommerce platform (Wix) with our email sending platform (Mailchimp) and our postage platform (Royal Mail). We need our customer data to be transferred between these systems and relevantly tagged and sadly Wix do not have any native integrations available. If you have expertise in this area, please get in touch. Many thanks
3 days ago23 proposalsRemote