Customer Services Projects
Looking for freelance Customer Services jobs and project work? PeoplePerHour has you covered.
Seeking Freelance Customer Service Representative
Are you a skilled communicator with a passion for delivering exceptional customer service? i am looking for a freelance customer service representative to join my me and play a pivotal role in ensuring customer satisfaction and loyalty. **Key Responsibilities:** - Responding to client messages and calls promptly and professionally. - Booking and managing online meetings with clients. - Addressing customer inquiries, concerns, and feedback effectively and empathetically. - Collaborating with internal teams to resolve customer issues and improve service delivery. - Maintaining accurate records of customer interactions and transactions. **Requirements:** - Proven experience in customer service or a related field. - Strong communication skills, both verbal and written. - Excellent problem-solving abilities and attention to detail. - Ability to work independently and prioritize tasks effectively. - Proficiency in using customer service software and tools. This is a freelance position. Payment will be provided at a rate of $20 per hour.
22 days ago45 proposalsRemoteSeeking a Customer Service Representative for Event Bookings
Hello, I'm Karey, an experienced event planner, and I'm currently seeking a dedicated Customer Service Representative to assist with client bookings online. This is a freelance position with a competitive rate of $24 per hour. Responsibilities include: - Managing client bookings online - Providing excellent customer service - Assisting with other tasks as needed The ideal candidate will have strong communication skills, a customer-focused approach, and the ability to work independently. If you're organized, detail-oriented, and ready to contribute to a dynamic team, I'd love to hear from you. Looking forward to your applications!
24 days ago51 proposalsRemoteopportunity
Service Terms and Conditions for an upcoming e-service app
England and Wales Qualified Solicitor required to to draft service terms and conditions. I'm requesting draft service terms and conditions for an upcoming e-money service app. I'm currently onboarding with Plaid, a financial service company that will provide solutions for Open Banking (bank–to–bank transfer) and Identity Verification (IDV). The service terms and conditions are required for onboarding with Plaid, as we aim to partner with a few more companies before going live; these terms and conditions will require further amendments to ensure they are fully compliant and aligned with our end product/service. I will provide more details and resources to help draft the T&Cs.
8 days ago9 proposalsRemoteopportunity
Legal Advice on providing services to UAE
We are an online UK based tutoring company and require legal advice on launching in the UAE. Tutors require a permit to work their however we are online so need to look into this
8 hours ago7 proposalsRemoteManaged Services - IT Support Specialist/Admin Executive
The IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers’ environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range of end-user devices, networks, servers, virtualization, and security platforms. The support specialist will be expected to work issues independently, and when needed, with the assistance of senior subject matter experts on the team. The ideal candidate will be a self-starter, with an ability to learn quickly and provide exceptional customer service. Responsibilities: Operations: · Triage tickets per specified severity levels · Refer/ escalate customer issues to the appropriate level of support, as needed · Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations · Perform basic troubleshooting steps such as checking logs, checking capacity, and running basic diagnostics across a variety of platforms including Linux/Windows servers, network devices, hypervisors, and storage systems · Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required · Fulfill service requests and remediate incidents using customer Standard Operating Procedures (SOPs) · Perform account management services – User Account creates/disables/terminations/name changes, etc. · Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs · Distribute scheduled reports to customers as required · Supporting end-users by diagnosing and resolving computer hardware, network, and application issues · Assist with cross-training of other team members, as needed · Perform other tasks as assigned by management Qualifications Education and Training · High school diploma required; college degree strongly preferred · Relevant entry-level certifications preferred: o Google IT Support Professional o CompTIA A+, Network+, Security+ o Microsoft MTA o ITIL v3 Foundation Experience · 0-3 years in a technical support role · Experience providing customer support · Experience in 24x7x365 Managed Services preferred · Experience using ITSM and Monitoring toolsets Skills · Highly analytical thinker and troubleshooter · Detail oriented with excellent documentation and communication skills · Self-motivated, passionate about technology, with the desire to learn new things · Ability to use and troubleshoot Microsoft Windows, Office, Office365, and macOS · Foundational understanding of operating systems and servers, both physical and virtual Experience working with active directory to perform basic tasks, such as user creation and password resets
6 hours ago14 proposalsRemoteopportunity
Online Pricing Calculator
We have a need for a developer to create an online pricing calculator for our customer. The calculator must lead the customer through a series of questions, before generating a price for service based on the responses. The calculator will be opened on our company website within an iframe, and must maintain the same design elements as the main website. The first section must collect the customers details. This will generate an email to our sales mailbox which provides them with confirmation the customer is interested in a service. The customer must be able to adjust their responses in order for the price to update on the page live. Once complete, the customer can use a Continue button, which will send an email to them with their quote. The email should also be sent to our sales mailbox. We must be able to edit the underlying script in order to vary pricing / options at a later stage where necessary. We recommend using Classic ASP for the build. We will be self hosting, and will provide FTP access, and SMTP relay service. We will provide a full list of the questions, and what this should do with the final price.
12 days ago36 proposalsRemoteWebsite Redesign and Service Page Upgrade
I need an adept website designer to enhance my existing website. Major changes that I seek include: - A complete update to color scheme and typography. Oldcolor schemes seem dull to me and typography needs to become more eye-grabbing. - Improvements in layout and navigation. The aim is to make it more user-friendly so that clients can easily find what they’re looking for. - Enhancements in visual elements and graphics. I want the website to look modern and visually appealing. - Content update to keep site relevant and optimise on-site SEO to improve our search rank. More specifically, changes need to be effected on the 'About Us', 'Services', 'Products', 'Contact Us' and the landing pages. For the 'About Us' page, I want inclusion of our company history and background, as well as our mission and values. Skills required: - Web design - Graphic design - SEO optimization - Content writing, and - Good understanding of UI/UX trends. Experience in managing similar projects is a must.
7 days ago25 proposalsRemotePayroll Services
***PLEASE ONLY REPLY WITH A FEE PROPOSAL FACTORING IN THE BELOW NUMBERS - DISCUSSIONS WILL BE ARRANGED ONLY WITH THOSE WHO SUBMIT A PRICE FOR THE FOLLOWING:*** I require payroll services for 4 individual limited companies, 80 employees with another 20-40 to add over 2 years. Numbers per ltd company: 35 - Company 1 16 - Company 2 15 - Company 3 15 - Company 4 We need portal access to payroll, p60s, p45s. RTI submissions, Pensions via Nest Management access to all data Payment files for bank uploads Fixed price guarantee for two years Payroll will be run monthly 5 days before end of month approx.
18 days ago25 proposalsRemoteEmails for London based Serviced Offices
Hi, I'm looking for email addresses for: Job title: Managing Director or House Manager or Operations Manager or Facilities Manager or Catering Manager or Client Services Manager Location: London Maximum 2 contacts per company Company Type: Serviced Office Companies or Co-Working Office Companies Examples of Serviced Office Companies https://www.foraspace.com/london-workspaces/white-collar-factory?utm_source=google&utm_medium=local&utm_campaign=white-collar-factory https://workersleague.com/locations/bonhill-coworking/ Number of emails: As many as possible for £40 Please send me a small sample so I know you have understood the requirement. Thankyou Pam
4 days ago21 proposalsRemoteWebsite built for my recruitment services
We are seeking a skilled freelancer to create a professional and user-friendly recruitment website for our company. The website will showcase our recruitment services, job openings, and candidate profiles. It should have a modern design, easy navigation, and be optimized for search engines. The freelancer should be able to work with our team to gather the necessary content and images and ensure that the website is fully functional and responsive across various devices. We expect the website to be completed within a reasonable timeframe and budget. If you have the expertise and creativity to deliver a top-notch recruitment website, we look forward to hearing from you.
9 days ago54 proposalsRemoteCustomer Support Specialist
Designation: Customer Support Specialist Candidates Location preference: only from United Kingdom, USA, Canada, Mexico, European countries, Argentina, Paraguay, Uruguay, Colombia Years of experience: 1-3 years Providing excellent customer service for our UK based hospitality client. An ideal candidate should be an expert in handling customer support requests and who can handle administrative task and account management. Requirements: Excellent communication skills, both written and verbal. Strong problem-solving abilities and a proactive approach to addressing customer concerns. Strong organizational and multitasking abilities to manage and prioritize tasks effectively. Detail-oriented with a focus on maintaining high-quality standards. Roles and Responsibilities: We need customer support specialists that can handle administrative tasks and account management (for UK Based Hospitality Client hosts). Please note that the job duration is from 1 month to ongoing / undefined, between 10-30 hours per week (approximate 2-4 hours per day). Educational Qualifications and Skills: The requirements for the applicant include strong attention to details, college degree, access to email and knowledge of use a device (computer or phone), basic software tools (Microsoft Office - Word & Excel). Candidates will have to manage the related tasks, till completion.
25 days ago27 proposalsRemoteopportunity
B2B Lead Generation Sales of digital marketing services in US
We are looking for a professional who can effectively sell digital marketing services and attract new clients. The ideal candidate should be well-versed in various digital marketing strategies and techniques and be able to communicate the value of our services to potential clients. Responsibilities include identifying potential clients, presenting our services in a compelling manner and closing deals. This role requires excellent communication and negotiation skills and proven sales experience. Required Skills: - Sales and negotiation - Knowledge of digital marketing - Customer engagement - Communication - Presentation skills Payment procedure: Payments are broken down and linked to Key Performance Indicators (KPIs): - Number of potential clients attracted within 10 days. Min/Max [insert target number] - CRO – increase the percentage of visitors who complete the desired action (Payment/Contract) within 10 days. Min/Max [insert target percentage] - Collecting a lead database within 10 days. Min/Max [insert target number] . - Conversion rate: maintaining the conversion rate from leads to closed deals within 10 days. Min/Max [insert target percentage] - Customer Acquisition Cost (CAC): A division of the marketing and sales costs incurred to acquire a customer over a 10-day period. Min/Max [insert target percentage] - Return on Investment (ROI) is the ratio of income to the total cost/effort within 10 days. Min/Max [insert target percentage] We value your time and ours, so we'd love it if you answered our questions clearly and uncluttered! We are looking for a specialist for long-term cooperation, so the question of payment for services will be discussed personally with you. We are also ready to provide you with recommendations and a test task to evaluate your skills. If you are ready, let us know and we will send them. If you have a passion for digital marketing and the ability to sell, we'd love to hear from you! If you have any questions or require further information, do not hesitate to contact us. We look forward to your response!
2 days ago9 proposalsRemoteopportunity
Need a specialist in Kartris, WordPress and Microsoft Access
I have a website with an intranet where customer can order their goods. The website is currently moved and change to a WordPress website (website already done). When moved, I need to copy/move the Kartris ecommerce into the WordPress platform (no payment required). kartris ecommerce synchronise every night with Microsoft access database, and this database is on a physical server in my office. I am trying to put everything back onto a WordPress website so i need a specialist in all these area or I need someone with a solution I expect to do it step by step to keep the service running at all time. Please come back to me with some solution Also I want to work with the person on PPH don't sub contract this work
9 hours ago11 proposalsRemoteSocial Media / Customer Success / Partner in crime
Are you really good with clients and social media channels but maybe hate the process of finding and winning new clients? I m kinda the other way, I love the thrill of the chase but then need someone to keep the client happy, speak intelligently to them and help with content and QA Looking for an amazing customer success manager - 20 hours per week = 80 hours per month It's got to the stage where I need to free myself from running the day to day stuff inside the business and work on the business. It's a social media and content business and we have a small team who can already work on content and postings what Im looking for is -UK/NA accent - be client facing with lots of zooms - someone to account manage the existing accounts and make sure clients are happy - monitor accounts and tweak as needed (training given) - help the project manager firefight if there are issues - interview clients over Zoom to create video content - able to understand Linkedin campaigns and create reports (training given) -someone who doesn't mind getting stuck into other tasks when we are busy -someone to bounce ideas off of as the company continues to grow - check content is up to high standard - get involved in content production (mainly written) I need someone who is passionate about serving our clients I basically want to work on sales and developing the business and leave the rest to you and the small team Must have experience working in a social media or digital marketing agency
13 days ago43 proposalsRemoteopportunity
Sales of digital marketing services and client acquisition
We are looking for a professional who can effectively sell digital marketing services and attract new clients. The ideal candidate should be well-versed in various digital marketing strategies and techniques and be able to communicate the value of our services to potential clients. Responsibilities include identifying potential clients, presenting our services in a compelling manner and closing deals. This role requires excellent communication and negotiation skills and proven sales experience. If you have a passion for digital marketing and the ability to sell, we'd love to hear from you! Required Skills: - Sales and negotiation - Knowledge of digital marketing - Customer engagement - Communication - Presentation skills We value your time and ours, so we'd love it if you answered our questions clearly and uncluttered! We are looking for a specialist for long-term cooperation, so the question of payment for services will be discussed personally with you. The vacancy involves a small test assignment.
8 days ago8 proposalsRemoteGOOGLE SERVICES NEED
i need someone to manage google services page for me and help with payment.
23 days ago19 proposalsRemoteCustomer Research (on-site)
We are seeking for a freelancer that can perform on-site customer research for our company. The ideal candidate will be responsible for conducting in-depth customer research and generating quality leads for our company. This role requires excellent analytical skills, attention to detail. If you are passionate about customer research and lead generation, we would love to hear from you.
a month ago11 proposalsRemoteopportunity
Sales of digital marketing services B2B clients in the USA
We are looking for a professional who can effectively sell digital marketing services and attract new clients. The ideal candidate should be well-versed in various digital marketing strategies and techniques and be able to communicate the value of our services to potential clients. Responsibilities include identifying potential clients, presenting our services in a compelling manner and closing deals. sales experience. Order of interaction: Work are broken down and linked to Key Performance Indicators (KPIs): - Number of potential clients attracted within 10 days. Min/Max [insert target number] - CRO – increase the percentage of visitors who complete the desired action (Payment/Contract) within 10 days. Min/Max [insert target percentage] - Collecting a lead database within 10 days. Min/Max [insert target number] . - Conversion rate: maintaining the conversion rate from leads to deals closed within 10 days. Min/Max [insert target percentage] - Customer Acquisition Cost (CAC): A division of the marketing and sales costs incurred to acquire a customer over a 10-day period. Min/Max [insert target percentage] - Return on Investment (ROI) is the ratio of income to the total cost/effort within 10 days. Min/Max [insert target percentage] We value your time and ours, so we'd love it if you answered our questions clearly and uncluttered! If you have any questions or require further information, do not hesitate to contact us. We look forward to your response!
2 days ago12 proposalsRemoteopportunity
Design a website for Booking online Serviced Apartments
Our business is called Marlex Apartments. We provide short and long let accommodation in London. #servicedacommodation #shortlet The website should be user-friendly, visually appealing, easy to navigate, and compatible with all platforms such as Phones and tablets. It should also have the following features: - Dashboard for admin and he can create users for all agencies then they can create AD and upload Pictures. - Message services between the clients and owners - API service that I can use to Integrate with Government services. - Payment gateway including refund. - Listings for available apartments & functionality for bookings also can use Maps. - Photo and video gallery - Contact form - Payment form The developer should have experience in developing similar websites. The developer should have experience in web development and a strong understanding of user experience design. They should also be familiar with website security and best practices. Please send me examples of your previous work, and a quote for the project. I would love to work with you!
7 days ago62 proposalsRemoteFrench Virtual Assistant for Outbound Calls and Lead Generation
As a web agency, I am in need of a French-speaking virtual assistant who can handle both outbound calls and lead generation for a variety of industries. Key Responsibilities: - Conducting outbound calls in French - Note appointments - Maintaining a high level of professionalism and customer service throughout all interactions The ideal candidate for this position has: - Intermediate level of experience in virtual assistance - Exceptional communication skills in French - Previous experience with lead generation preferred - Ability to adapt and respond to customer needs promptly - Ability to represent our web agency in a professional manner I am looking for someone who is a self-starter, able to work independently, and can bring their own expertise to the role. Please provide examples of previous work and any relevant experience when placing your bid.
8 days ago13 proposalsRemote