Customer Services Projects
Looking for freelance Customer Services jobs and project work? PeoplePerHour has you covered.
Customer Service Specialist needed- $21/hr
I'm seeking a professional freelance customer service specialist to join our dynamic team. As a vital member, your primary responsibilities will revolve around promptly responding to inquiries and efficiently resolving issues across multiple communication channels, including phone, email, and chat. Your expertise will be instrumental in guiding and assisting customers with product or service-related inquiries, ensuring their satisfaction and fostering loyalty. Moreover, you will be entrusted with providing comprehensive information about our products or services to enhance customer experience and drive sales. Please note that this is not an opportunity for outsourcing projects; rather, we are seeking an individual to join us on a freelance basis. Compensation for this role is set at $21 per hour. If you are passionate about delivering exceptional customer service and possess the requisite skills, we invite you to apply and become an integral part of our team.
2 days ago15 proposalsRemoteCustomer Service Rep: Client Interaction & Workflow Optimization
I'm hiring a freelance customer service representative to join my team. Responsibilities include managing client communications, booking meetings, optimizing workflows, and ensuring high-quality service delivery to achieve business objectives. Responsibilities: - Respond to client messages and calls promptly and professionally - Schedule and coordinate online meetings efficiently - Streamline workflow processes to enhance productivity - Deliver exceptional service to clients to meet organizational goals Requirements: - Excellent written and verbal communication skills - Strong organizational and multitasking abilities - Proficiency in communication tools and software - Problem-solving skills and attention to detail - Previous experience in customer service or related roles preferred I'm offering a competitive rate of $21 per hour for this freelance position.
3 days ago25 proposalsRemoteSeeking Freelance Customer Service Representative
Are you a skilled communicator with a passion for delivering exceptional customer service? i am looking for a freelance customer service representative to join my me and play a pivotal role in ensuring customer satisfaction and loyalty. **Key Responsibilities:** - Responding to client messages and calls promptly and professionally. - Booking and managing online meetings with clients. - Addressing customer inquiries, concerns, and feedback effectively and empathetically. - Collaborating with internal teams to resolve customer issues and improve service delivery. - Maintaining accurate records of customer interactions and transactions. **Requirements:** - Proven experience in customer service or a related field. - Strong communication skills, both verbal and written. - Excellent problem-solving abilities and attention to detail. - Ability to work independently and prioritize tasks effectively. - Proficiency in using customer service software and tools. This is a freelance position. Payment will be provided at a rate of $20 per hour.
a month ago48 proposalsRemoteurgent
Remote Call answering service
I’m temporarily in need of someone to answer customer calls, Book in appointments and overall Diary management for one part time technician. You do not need to live in the UK but must be able to answer calls in uk time 9am-5pm, Monday-Friday and be fluent in English to a high level. 10% commission per job booked in and carried out. Average job price is £140. Averaged 100 calls per month.
2 days ago53 proposalsRemoteExpires in 28SEO Service for my News Site
Hello, I am looking for any seo experts to work with on my news site : usanews.net I want to get rank my website on any news related keyword within 3 months on top #3 Please setup your proposal in this format. Otherwise please dont send me any proposal cos l will refuse them. I can rank your usanews.net site with "xxxxxxx" keyword on #3 within 3 months. Or l will refound your money. I ask just one keyword, one promise. nothing else. if you cant do your promise l will ask refund. My budget is 100 usd for each month and l will ask 300 usd refund if you cant reach your promise. You will / can offer any keywords with min of 100.000 volumes.
7 hours ago24 proposalsRemoteAsking Clients for Feedback and Google Reviews
I seek an experienced digital marketer to boost online presence and credibility for a professional services firm based in the London. The goal is to obtain 5 high-quality Google reviews per month highlighting the company's excellent customer service, professional expertise and reliability. The selected freelancer will be required to speak to our clients and send them links via emails and text messages to visit online google listings to gain familiar understanding of service offerings and to posting reviews.
2 days ago12 proposalsRemoteurgent
Chaffeur services to France return...
Polite, excellent ,experienced driver, with comfortable, efficient SUV or Sedan in good statutory working order; to collect two adults on May 17th at Dover, take them to Cannes; and collect them for similar return journey on May 21. Collect at Dover address at time to be arranged... Collect at Cannes address at time to be arranged... Petrol and Ferry costs to be paid by customers...
2 days ago0 proposalsRemoteExpires in 27Ecommerce Site for Multifarious Services
I'm looking to create an ecommerce platform dedicated to selling services across multiple categories. I have different categories of services that will be offered, and I need to ensure that the site is designed in a way that allows users to easily navigate through them. The platform will also need to integrate Apple Pay as a method of payment. As a freelancer, you should have: prepare a business plan prepare business requirement A proficiency in ecommerce web design and development Experience in creating platforms for selling services A solid understanding of user interface and user experience design to ensure easy navigation through the various service categories Demonstrated ability to integrate Apple Pay into ecommerce sites. Your bid should include examples of similar projects you've completed in the past.
5 days ago18 proposalsRemoteopportunity
Service Terms and Conditions for an upcoming e-service app
England and Wales Qualified Solicitor required to to draft service terms and conditions. I'm requesting draft service terms and conditions for an upcoming e-money service app. I'm currently onboarding with Plaid, a financial service company that will provide solutions for Open Banking (bank–to–bank transfer) and Identity Verification (IDV). The service terms and conditions are required for onboarding with Plaid, as we aim to partner with a few more companies before going live; these terms and conditions will require further amendments to ensure they are fully compliant and aligned with our end product/service. I will provide more details and resources to help draft the T&Cs.
14 days ago9 proposalsRemoteopportunity
Sustainable packaging service - needs appointment setter
**Telemarketing Opportunity: Join Our Mission to Combat Plastic Pollution!** Are you a charismatic telemarketer who knows how to break the ice over the phone? Do you possess a unique personality that engages people effortlessly? If so, we have an exciting, ongoing project just for you! **Make a Difference While You Earn** Do you care deeply about the environment? Imagine being part of a movement to reduce plastic pollution. We’re dedicated to replacing plastic bags with recyclable materials at no extra cost, and we need your help to spread the word. This isn't just a job; it's a chance to do something beneficial for the planet while earning an income. **Flexible Working Hours & Manageable Targets** Enjoy the freedom to work flexible hours throughout the month with fixed, easily achievable targets. We don’t require you to make any sales. Your role is to reach out to customers and those who have shown interest you get them to fill out a form to receive our sample pouch packs- posted to their door by our samples dept! **About Our Product** Our sample packs include recyclable and compostable bags and pouches, primarily for food brands, made with plant-based inks. We offer a sustainable alternative to non-recyclable plastic and stickers that end up in landfills. Plus, we provide free packaging design to enhance brand professionalism and marketability, helping brands make their way into supermarkets and expand their business. **Your Role** All you need to do is encourage clients to fill out an online form to request these innovative sample packs. Our team handles the rest, sending out the packs directly. You'll be compensated for every batch of 30 sample packs distributed, with the potential to scale up significantly based on your success. **It’s Scalable & Ongoing** This role offers great scalability and the opportunity for ongoing engagement, catering to the vast demand for sustainable packaging solutions. Ready to start making a significant impact? Get in touch with us today and join our mission to reduce plastic pollution. Let’s work together to make the world a cleaner, greener place. Good luck!
3 days ago13 proposalsRemoteManaged Services - IT Support Specialist/Admin Executive
The IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers’ environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range of end-user devices, networks, servers, virtualization, and security platforms. The support specialist will be expected to work issues independently, and when needed, with the assistance of senior subject matter experts on the team. The ideal candidate will be a self-starter, with an ability to learn quickly and provide exceptional customer service. Responsibilities: Operations: · Triage tickets per specified severity levels · Refer/ escalate customer issues to the appropriate level of support, as needed · Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations · Perform basic troubleshooting steps such as checking logs, checking capacity, and running basic diagnostics across a variety of platforms including Linux/Windows servers, network devices, hypervisors, and storage systems · Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required · Fulfill service requests and remediate incidents using customer Standard Operating Procedures (SOPs) · Perform account management services – User Account creates/disables/terminations/name changes, etc. · Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs · Distribute scheduled reports to customers as required · Supporting end-users by diagnosing and resolving computer hardware, network, and application issues · Assist with cross-training of other team members, as needed · Perform other tasks as assigned by management Qualifications Education and Training · High school diploma required; college degree strongly preferred · Relevant entry-level certifications preferred: o Google IT Support Professional o CompTIA A+, Network+, Security+ o Microsoft MTA o ITIL v3 Foundation Experience · 0-3 years in a technical support role · Experience providing customer support · Experience in 24x7x365 Managed Services preferred · Experience using ITSM and Monitoring toolsets Skills · Highly analytical thinker and troubleshooter · Detail oriented with excellent documentation and communication skills · Self-motivated, passionate about technology, with the desire to learn new things · Ability to use and troubleshoot Microsoft Windows, Office, Office365, and macOS · Foundational understanding of operating systems and servers, both physical and virtual Experience working with active directory to perform basic tasks, such as user creation and password resets
6 days ago27 proposalsRemoteopportunity
Legal Advice on providing services to UAE
We are an online UK based tutoring company and require legal advice on launching in the UAE. Tutors require a permit to work their however we are online so need to look into this
6 days ago12 proposalsRemoteopportunity
Online Pricing Calculator
We have a need for a developer to create an online pricing calculator for our customer. The calculator must lead the customer through a series of questions, before generating a price for service based on the responses. The calculator will be opened on our company website within an iframe, and must maintain the same design elements as the main website. The first section must collect the customers details. This will generate an email to our sales mailbox which provides them with confirmation the customer is interested in a service. The customer must be able to adjust their responses in order for the price to update on the page live. Once complete, the customer can use a Continue button, which will send an email to them with their quote. The email should also be sent to our sales mailbox. We must be able to edit the underlying script in order to vary pricing / options at a later stage where necessary. We recommend using Classic ASP for the build. We will be self hosting, and will provide FTP access, and SMTP relay service. We will provide a full list of the questions, and what this should do with the final price.
18 days ago37 proposalsRemoteWebsite Redesign and Service Page Upgrade
I need an adept website designer to enhance my existing website. Major changes that I seek include: - A complete update to color scheme and typography. Oldcolor schemes seem dull to me and typography needs to become more eye-grabbing. - Improvements in layout and navigation. The aim is to make it more user-friendly so that clients can easily find what they’re looking for. - Enhancements in visual elements and graphics. I want the website to look modern and visually appealing. - Content update to keep site relevant and optimise on-site SEO to improve our search rank. More specifically, changes need to be effected on the 'About Us', 'Services', 'Products', 'Contact Us' and the landing pages. For the 'About Us' page, I want inclusion of our company history and background, as well as our mission and values. Skills required: - Web design - Graphic design - SEO optimization - Content writing, and - Good understanding of UI/UX trends. Experience in managing similar projects is a must.
13 days ago25 proposalsRemotePayroll Services
***PLEASE ONLY REPLY WITH A FEE PROPOSAL FACTORING IN THE BELOW NUMBERS - DISCUSSIONS WILL BE ARRANGED ONLY WITH THOSE WHO SUBMIT A PRICE FOR THE FOLLOWING:*** I require payroll services for 4 individual limited companies, 80 employees with another 20-40 to add over 2 years. Numbers per ltd company: 35 - Company 1 16 - Company 2 15 - Company 3 15 - Company 4 We need portal access to payroll, p60s, p45s. RTI submissions, Pensions via Nest Management access to all data Payment files for bank uploads Fixed price guarantee for two years Payroll will be run monthly 5 days before end of month approx.
23 days ago25 proposalsRemoteVirtual Assistant / PA Ongoing
We are looking for a virtual assistant/PA (MUST BE UK BASED) that can work remotely and assist with a range of administrative/telephony support services for one of our VIP clients as and when required. Our typical requirements would be as follows: • Provide customer service as first point of contact • Answer emails and take phone calls • Make travel arrangements. • Schedule and cancel appointments. • Conduct online research • Prepare presentations according to instructions given .• Manage a contact list • Organise and manage a calendar and set reminders The ideal candidate would have a great command of the English language and have a pleasant telephone manner as well as being extremely organised and professional. An NDA agreement would need to be signed for data protection purposes. Calls can be diverted to the individual directly along with a work email address.
4 days ago85 proposalsRemoteHelp Desk Associate
As a help desk associate, you will be responsible for providing technical assistance and support to customers or employees with computer systems, hardware, or software issues. You will respond to inquiries, troubleshoot problems, and offer solutions to ensure customer satisfaction and productivity. Responsibilities: Provide first-line technical support via phone, email, or in-person to resolve customer issues promptly and efficiently. Identify and diagnose hardware and software problems and escalate complex issues to appropriate teams for resolution. Guide customers through troubleshooting steps and document solutions for future reference. Install, configure, and maintain computer systems, peripherals, and software applications. Collaborate with other support team members to ensure timely resolution of technical issues. Keep accurate records of customer interactions, technical issues, and solutions provided using ticketing systems or databases. Stay updated on product knowledge and industry trends to effectively address customer inquiries and concerns. Provide training and guidance to customers on using software applications or systems effectively. Follow established procedures and protocols for handling technical support requests and escalate issues according to priority levels. Continuously strive to improve customer satisfaction through proactive communication and problem-solving. Requirements: High school diploma or equivalent; additional technical certifications or training preferred. Proven experience in a technical support role or help desk environment. Strong knowledge of computer hardware, software, operating systems, and networking concepts. Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users. Customer-focused attitude with a passion for providing exceptional service and support. Ability to work independently and collaboratively in a fast-paced environment. Attention to detail and strong problem-solving skills. Familiarity with ticketing systems and remote support tools. Flexibility to work shifts, including evenings, weekends, and holidays as needed. Commitment to continuous learning and professional development in the field of technology support.
a day ago15 proposalsRemoteEmails for London based Serviced Offices
Hi, I'm looking for email addresses for: Job title: Managing Director or House Manager or Operations Manager or Facilities Manager or Catering Manager or Client Services Manager Location: London Maximum 2 contacts per company Company Type: Serviced Office Companies or Co-Working Office Companies Examples of Serviced Office Companies https://www.foraspace.com/london-workspaces/white-collar-factory?utm_source=google&utm_medium=local&utm_campaign=white-collar-factory https://workersleague.com/locations/bonhill-coworking/ Number of emails: As many as possible for £40 Please send me a small sample so I know you have understood the requirement. Thankyou Pam
10 days ago21 proposalsRemoteWebsite built for my recruitment services
We are seeking a skilled freelancer to create a professional and user-friendly recruitment website for our company. The website will showcase our recruitment services, job openings, and candidate profiles. It should have a modern design, easy navigation, and be optimized for search engines. The freelancer should be able to work with our team to gather the necessary content and images and ensure that the website is fully functional and responsive across various devices. We expect the website to be completed within a reasonable timeframe and budget. If you have the expertise and creativity to deliver a top-notch recruitment website, we look forward to hearing from you.
15 days ago53 proposalsRemoteopportunity
B2B Lead Generation Sales of digital marketing services in US
We are looking for a professional who can effectively sell digital marketing services and attract new clients. The ideal candidate should be well-versed in various digital marketing strategies and techniques and be able to communicate the value of our services to potential clients. Responsibilities include identifying potential clients, presenting our services in a compelling manner and closing deals. This role requires excellent communication and negotiation skills and proven sales experience. Required Skills: - Sales and negotiation - Knowledge of digital marketing - Customer engagement - Communication - Presentation skills Payment procedure: Payments are broken down and linked to Key Performance Indicators (KPIs): - Number of potential clients attracted within 10 days. Min/Max [insert target number] - CRO – increase the percentage of visitors who complete the desired action (Payment/Contract) within 10 days. Min/Max [insert target percentage] - Collecting a lead database within 10 days. Min/Max [insert target number] . - Conversion rate: maintaining the conversion rate from leads to closed deals within 10 days. Min/Max [insert target percentage] - Customer Acquisition Cost (CAC): A division of the marketing and sales costs incurred to acquire a customer over a 10-day period. Min/Max [insert target percentage] - Return on Investment (ROI) is the ratio of income to the total cost/effort within 10 days. Min/Max [insert target percentage] We value your time and ours, so we'd love it if you answered our questions clearly and uncluttered! We are looking for a specialist for long-term cooperation, so the question of payment for services will be discussed personally with you. We are also ready to provide you with recommendations and a test task to evaluate your skills. If you are ready, let us know and we will send them. If you have a passion for digital marketing and the ability to sell, we'd love to hear from you! If you have any questions or require further information, do not hesitate to contact us. We look forward to your response!
8 days ago9 proposalsRemote