Customer Experience Projects
Looking for freelance Customer Experience jobs and project work? PeoplePerHour has you covered.
Flutter developer with PHP experience
We are seeking a skilled Flutter developer with experience in PHP to assist in editing a mobile application, addressing existing issues, and preparing it for deployment. The successful candidate will be responsible for debugging, implementing enhancements, and ensuring seamless functionality across both iOS and Android platforms. Additionally, proficiency in building IPA and APK files and uploading them to TestFlight and Google Play is required. Responsibilities: Collaborate with the development team to identify and rectify bugs and performance issues within the Flutter application. Modify existing codebase to implement new features and improve app functionality. Utilize PHP skills to integrate backend services and databases with the mobile application. Generate IPA and APK files and conduct thorough testing to ensure compatibility and stability. Upload finalized builds to TestFlight for iOS and Google Play for Android distribution. Requirements: Proven experience in Flutter development, with a strong portfolio of mobile applications. Proficiency in PHP programming language for backend integration. Solid understanding of mobile app development lifecycle, including debugging, testing, and deployment. Familiarity with generating IPA and APK files and deploying them to TestFlight and Google Play. Excellent problem-solving skills and attention to detail. Preferred Qualifications: Experience with version control systems such as Git. Knowledge of RESTful APIs and web services. Ability to work efficiently both independently and as part of a team. Strong communication skills and a collaborative mindset. If you meet the requirements above and are eager to contribute to the enhancement of our mobile application, please submit your resume and portfolio for consideration. We look forward to welcoming you to our team!
4 days ago45 proposalsRemoteProfessional freelance translators with experience in trading
We are looking for professional freelance translators with experience in the trading and cryptocurrency industries to work with us on a project basis. If you know the trading industry well and you know how to translate from English to any of the languages below (so that a professional trader will understand and relate to your copy), please contact me. 1. SV 2. ES 3. DE 4. IT 5. PT 6. JA 7. NO 8. CN 9. ZH 10. FIL 11. FR 12. MS 13. TH 14. VI
9 days ago27 proposalsRemoteAmazon Account Manager (WORK EXPERIENCE WITH AMAZON REQUIRED)
Company Overview ChannelClan is a dynamic and rapidly growing e-commerce company specializing in Amazon sales. We pride ourselves on delivering high-quality products and exceptional customer service to our clients. As we continue to expand our online presence, we are seeking a dedicated and experienced Amazon Account Manager to join our team. Job Description The Amazon Account Manager will be responsible for overseeing and optimizing our presence on the Amazon platform. This individual will play a critical role in driving sales, managing inventory, and enhancing our brand visibility on Amazon. The ideal candidate will have a strong understanding of e-commerce best practices, excellent communication skills, and a proven track record of success in managing Amazon accounts. Key Responsibilities - Manage all aspects of our Amazon seller account, including product listings, inventory management, pricing strategies, and promotions. - Monitor and analyze sales performance, traffic metrics, and customer feedback to identify opportunities for growth and improvement. - Keen eye for administrative processes, e.g., inventory management and reimbursement management of lost and damaged FBA stock. - Co-develop and implement strategies to increase product visibility, drive traffic, and improve conversion rates on Amazon. - Assist optimizing product listings with compelling copy, high-quality images, and relevant keywords to enhance search visibility and attract customers. - Stay up-to-date on Amazon’s policies, guidelines, and algorithms to ensure compliance and maximize performance. - Collaborate with cross-functional teams, including marketing, sales, and operations, to align Amazon strategies with overall business objectives. - Respond promptly to customer inquiries, feedback, and reviews on Amazon to maintain a positive brand image and customer satisfaction. - Conduct competitive analysis and market research to identify trends, opportunities, and potential threats in the e-commerce landscape. - Work closely with third-party vendors, suppliers, and logistics partners to ensure smooth operations and timely fulfillment of orders. - Generate regular reports and insights on Amazon performance, including sales trends, inventory levels, and key metrics, to senior management. Qualifications - Bachelor’s degree in business, marketing, e-commerce, or related field. - Proven experience managing Amazon seller accounts and driving sales growth in an e-commerce environment. - Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions. - Excellent written and verbal communication skills, with the ability to effectively communicate with internal teams and external partners. - Detail-oriented with strong organizational and project management skills. - Proficiency in Microsoft Excel and other data analysis tools. - Knowledge of Amazon Seller Central and e-commerce analytics tools (e.g., Helium10) is required. - Knowledge of Amazon Vendor Central is a plus, or willingness to learn to use this platform. - Ability to thrive in a fast-paced, entrepreneurial environment and adapt to changing priorities.
2 days ago15 proposalsRemoteLooking for an experienced developer who has SHOPIFY EXPERIENCE.
Shopify experience essential. I am looking for someone who is familiar with using page builders and can duplicate pages from the following site www.treatboxuk.com. I am also looking for someone i can work with longterm, on this project as well as future projects. Understanding basic english is essential. Thanks
14 days ago35 proposalsRemoteopportunity
Sales & Marketing - No Experience Needed
Imagine for a minute hanging out at home – or literally anywhere in the world and getting paid to help others live happier and more fulfilling lives. Sounds like fun? If so, then I'm not exaggerating when I tell you that your answers to these questions could change your life... • Are you tired of just existing and are ready to make a positive difference in the world? • Would you like to wake up excited and enthused about your work? • Would you like to make an incredible living while also creating a full and abundant life? Want to find out more? Then click Apply and I will provide more information.
14 days ago17 proposalsRemoteCustomer Support Specialist
Designation: Customer Support Specialist Candidates Location preference: only from United Kingdom, USA, Canada, Mexico, European countries, Argentina, Paraguay, Uruguay, Colombia Years of experience: 1-3 years Providing excellent customer service for our UK based hospitality client. An ideal candidate should be an expert in handling customer support requests and who can handle administrative task and account management. Requirements: Excellent communication skills, both written and verbal. Strong problem-solving abilities and a proactive approach to addressing customer concerns. Strong organizational and multitasking abilities to manage and prioritize tasks effectively. Detail-oriented with a focus on maintaining high-quality standards. Roles and Responsibilities: We need customer support specialists that can handle administrative tasks and account management (for UK Based Hospitality Client hosts). Please note that the job duration is from 1 month to ongoing / undefined, between 10-30 hours per week (approximate 2-4 hours per day). Educational Qualifications and Skills: The requirements for the applicant include strong attention to details, college degree, access to email and knowledge of use a device (computer or phone), basic software tools (Microsoft Office - Word & Excel). Candidates will have to manage the related tasks, till completion.
24 days ago27 proposalsRemoteFrench Virtual Assistant for Outbound Calls and Lead Generation
As a web agency, I am in need of a French-speaking virtual assistant who can handle both outbound calls and lead generation for a variety of industries. Key Responsibilities: - Conducting outbound calls in French - Note appointments - Maintaining a high level of professionalism and customer service throughout all interactions The ideal candidate for this position has: - Intermediate level of experience in virtual assistance - Exceptional communication skills in French - Previous experience with lead generation preferred - Ability to adapt and respond to customer needs promptly - Ability to represent our web agency in a professional manner I am looking for someone who is a self-starter, able to work independently, and can bring their own expertise to the role. Please provide examples of previous work and any relevant experience when placing your bid.
8 days ago13 proposalsRemotePHP Developer with AWS Experience
In order to handle bounces and complaints, we have recently implemented for our Amazon SES the following: a) A script for Handling Bounces and Complaints. b) We have also set up the SQS / SNS and implemented PHP script for checking the SQS topic in case of high bounces /complaints rate and in that case send an email / text. c) In addition, we have also setup a cron for running the script. We noticed that there have been Bounces and Complaints again. Now we require PHP developer, preferably with Laravel 7.x experience & AWS experience to check why the above solution + automatic email block solutions haven’t worked and what we can do to address this issue.
16 days ago20 proposalsRemoteSocial Media / Customer Success / Partner in crime
Are you really good with clients and social media channels but maybe hate the process of finding and winning new clients? I m kinda the other way, I love the thrill of the chase but then need someone to keep the client happy, speak intelligently to them and help with content and QA Looking for an amazing customer success manager - 20 hours per week = 80 hours per month It's got to the stage where I need to free myself from running the day to day stuff inside the business and work on the business. It's a social media and content business and we have a small team who can already work on content and postings what Im looking for is -UK/NA accent - be client facing with lots of zooms - someone to account manage the existing accounts and make sure clients are happy - monitor accounts and tweak as needed (training given) - help the project manager firefight if there are issues - interview clients over Zoom to create video content - able to understand Linkedin campaigns and create reports (training given) -someone who doesn't mind getting stuck into other tasks when we are busy -someone to bounce ideas off of as the company continues to grow - check content is up to high standard - get involved in content production (mainly written) I need someone who is passionate about serving our clients I basically want to work on sales and developing the business and leave the rest to you and the small team Must have experience working in a social media or digital marketing agency
12 days ago43 proposalsRemoteSpecialist Needed for Automating Training Business Operations
Project Description: We are a leader in training within the healthcare ventilation sector, looking to optimise our course delivery and client management through HubSpot. We need a HubSpot-certified specialist with experience in digital marketing, system integrations, and e-learning platforms. The goal is to automate our course listings, bookings, and customer management processes, enhancing both efficiency and user experience. We want to take the pain and hassle away and make booking training as easy as possible! Please take a look at our website before you contact so you can see what we’ve got so far. Www.mmcts.co.uk/training
7 days ago16 proposalsRemoteopportunity
SEO - Content Writer for WebPages & Blogs with SEO experience
I seek a seasoned content writer with expertise in search engine optimization to develop and enhance webpages and blog posts for my website. The ideal candidate will possess extensive experience writing engaging textual content tailored for optimal SEO performance. Specifically, responsibilities will include writing 4-8 blog posts per month infused with relevant keywords and tags, internal links, and properly structured for readability. An understanding of technical optimization strategies is essential, including implementing recommendations from analytics platforms to lift organic search rankings. The content must appeal to readers in my industry niche while strategically answering common questions. Successful candidates should demonstrate strong command of grammar, punctuation, and fluency in my sector's language and topics. Example topics may include common challenges, solutions, case studies, and trends within my field. The writing voice should achieve a human tone to build engagement and trust with visitors. Qualified freelancers ideally have experience leveraging SEO tools like SEMrush, Ahrefs, Surfer, Jasper AI or Yoast to elevate websites in search results.
7 days ago45 proposalsRemoteCustomer Research (on-site)
We are seeking for a freelancer that can perform on-site customer research for our company. The ideal candidate will be responsible for conducting in-depth customer research and generating quality leads for our company. This role requires excellent analytical skills, attention to detail. If you are passionate about customer research and lead generation, we would love to hear from you.
a month ago11 proposalsRemoteVirtual Assistant for Shopify Dropshipping & Marketing
I am seeking a talented virtual assistant with a strong grasp of Shopify, particularly in the area of dropshipping, product listing, and marketing. I intend to have over 500 products on my store, and I need comprehensive support in social media and email marketing. Your responsibilities will include: - Setting up a dropshipping system and managing it efficiently - Listing and optimizing over 500 products on Shopify - Running and monitoring social media marketing campaigns - Implementing and analyzing email marketing strategies - Handling customer inquiries and support The ideal candidate will have: - Proficiency in Shopify, including dropshipping and product listing - Previous experience in social media and email marketing - Strong analytical and problem-solving skills - Excellent communication and customer service skills - Ability to work independently and meet deadlines Please, provide details of your experience with similar projects and the specific skills you possess that make you an ideal candidate for this role.
6 days ago20 proposalsRemoteopportunity
Create a multi marketplace Listing platform like zipsale etc
I want to make a platform like zipsale.co.uk and others here in the UK. For resellers who wish to sell/list on multiple sites such as eBay, Etsy, Vinted, Depop +. Multi marketplace management Please take a look or even sign up for a free trial to view the platforms abilities. Each user/account will have: Inventory management Autodelisting Sell similar feature Templates Top marketplaces Bulk import Analytics Unlimited crosslisting A customer support chat Function If you have any suggestions on the build, how you would build it or ideas please let's discuss this project. I'm open to suggestions, similar experience would be an advantage. Please give a timeline and price estimation. Kind regards James
2 hours ago9 proposalsRemoteExpert customer Support
A great UK company requires an excellent customer support agent who has a great British or American accent. Must be available 6 days a week. Must have prior customer support experience and have in-depth problem solving experience.
a month ago42 proposalsRemoteSeeking Freelance Customer Service Representative
Are you a skilled communicator with a passion for delivering exceptional customer service? i am looking for a freelance customer service representative to join my me and play a pivotal role in ensuring customer satisfaction and loyalty. **Key Responsibilities:** - Responding to client messages and calls promptly and professionally. - Booking and managing online meetings with clients. - Addressing customer inquiries, concerns, and feedback effectively and empathetically. - Collaborating with internal teams to resolve customer issues and improve service delivery. - Maintaining accurate records of customer interactions and transactions. **Requirements:** - Proven experience in customer service or a related field. - Strong communication skills, both verbal and written. - Excellent problem-solving abilities and attention to detail. - Ability to work independently and prioritize tasks effectively. - Proficiency in using customer service software and tools. This is a freelance position. Payment will be provided at a rate of $20 per hour.
21 days ago45 proposalsRemoteZapier Integrations Expert
Hello All, We are looking for a Zapier expert to help us integrate our customer order data in our eCommerce platform (Wix) with our email sending platform (Mailchimp) and our postage platform (Royal Mail). We need our customer data to be transferred between these systems and relevantly tagged and sadly Wix do not have any native integrations available. If you have expertise in this area, please get in touch. Many thanks
3 days ago23 proposalsRemoteCustomizing an Odoo module – “Customer Support”
This project involves customizing an existing Odoo module to track ticket progress visually. The module in question, "Customer Care", currently does not display each support ticket's stage of completion on the main overview dashboard. The goal is to configure an integer progress bar widget within certain views to continuously track where each ticket stands. Specifically, integer fields will need to be added to the relevant models to store Progress percentages for tickets. Then, custom templates must be designed for related views like the ticket list and form, embedding the new progress fields. Styling and valid values for the progress bar widgets also require definition. Testing across devices and access levels is important to ensure the customized views function smoothly for all users. Overall the objective is to provide agents and managers a clear at-a-glance indication of progress for every open ticket, helping optimize work throughput and priority management. A strong understanding of both the module's current data structures and capabilities of the studio app are essential. The solution should integrate cleanly and avoid breaking any existing functionality or workflows. Documentation of all changes will allow for easy maintenance going forward.
23 days ago11 proposalsRemoteOutound Sales Assistant VA with CRM Experience
As we grow, I need an outbound sales virtual assistant who can handle: - Making outbound calls - Inserting data in our CRM While outbound calls are a significant portion of this role, updating our CRM is equally important. I need someone who is able to document and track progress regarding potential leads. The ideal candidate is someone who is comfortable making cold calls, has experience in lead generation and appointment setting. They should be experienced in using CRM tools. The specific CRM tool we use has been left blank as that is less important to us than the assistant's proficiency in handling and updating CRM tools in general. This is a permanent WFH.
16 days ago17 proposalsRemoteShopify site need to get more traffic
I am seeking a specialist to optimize my e-commerce site on the Shopify platform to increase sales conversion rates. A recent audit of www.chunkyfarmhouse.com revealed opportunities to enhance the user experience that may be hindering sales. The goal is to analyze site architecture and customer flow, identify and remedy any usability issues, and implement strategic improvements to drive higher visitor engagement and more transactions.
9 days ago26 proposalsRemote