{"id":30303,"date":"2018-02-05T12:21:04","date_gmt":"2018-02-05T11:21:04","guid":{"rendered":"https:\/\/www.peopleperhour.com\/discover\/?p=23101"},"modified":"2021-09-27T21:24:44","modified_gmt":"2021-09-27T20:24:44","slug":"important-changes-seller-refund-policy","status":"publish","type":"news","link":"https:\/\/www.peopleperhour.com\/discover\/news\/important-changes-seller-refund-policy\/","title":{"rendered":"Important changes to our seller refund policy"},"content":{"rendered":"<p>We have heard you loud and clear, and we&#8217;re thrilled to let you know that we&#8217;ve fixed all of the following refund issues.<\/p>\n<p>Remember those frustrating moments when you were penalised for refunds that were no fault of yours? We know that&#8217;s unfair, and it won&#8217;t happen again.<\/p>\n<p>From now on, refunds in the following scenarios will not impact your CERT score, loyalty points or the LeaderBoard results.<\/p>\n<p>You won&#8217;t be affected in any way:<\/p>\n<ul>\n<li>When a Buyer requests a refund because they awarded the Job by mistake;<\/li>\n<li>When a Buyer requests a refund because they bought your Hourlie by mistake;<\/li>\n<li>When a Buyer requests a refund because the Job was completed, but there are funds left in their escrow;<\/li>\n<li>When a refund was issued automatically in an Hourlie WorkStream because the Buyer was deactivated;<\/li>\n<li>When a refund was issued automatically in a Job WorkStream because the Buyer was deactivated;<\/li>\n<li>When a refund was issued automatically because your Job\/Hourlie was moderated;<\/li>\n<\/ul>\n<p>We&#8217;re working tirelessly to improve your experience of using our freelancing platform. If you have any feedback or ideas that you&#8217;d like to share with us, please use the comments section below.<\/p>\n<p>Thank you,<br \/>\n\u2014 PPH Team<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We have heard you loud and clear, and we&#8217;re thrilled to let you know that we&#8217;ve fixed all of the following refund issues. Remember those frustrating moments when you were penalised for refunds that were no fault of yours? We know that&#8217;s unfair, and it won&#8217;t happen again. From now on, refunds in the following [&hellip;]<\/p>\n","protected":false},"featured_media":27838,"template":"","news_categories":[224],"class_list":["post-30303","news","type-news","status-publish","has-post-thumbnail","hentry","news_categories-product-updates"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Important changes to our seller refund policy - PeoplePerHour Discover<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.peopleperhour.com\/discover\/news\/important-changes-seller-refund-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Important changes to our seller refund policy\" \/>\n<meta property=\"og:description\" content=\"We have heard you loud and clear, and we&#8217;re thrilled to let you know that we&#8217;ve fixed all of the following refund issues. 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