Understanding CERT as a freelancer

CERT is our official ranking algorithm. Think of it as a shiny TripAdvisor badge or a special qualification showing potential buyers that you are trustworthy, experienced and professional.

In this blog post we’ll guide you through what CERT is, why we use it and how it can help you to win and secure more work as a freelancer.

What does CERT stand for?

Community – Engagement – Repeat Usage – Trust.

Community is at the heart of everything we do.

Engagement is the way in which freelancers interact with buyers.

Repeat Usage is about retaining buyers.

Trust is about authenticity, endorsements and validation.

Why do we use CERT?

We use CERT to reward highly qualified freelancers so that they get the most exposure to buyers.

The higher quality work you do, the more we reward you and the higher your CERT level.

What do we define as highly quality?

There are several factors which we take into account when awarding CERT. This includes:

  • Skill set
  • Quality of work
  • Number of jobs completed
  • Professional ability
  • Response time
  • Reliability
  • Track record

How are CERT levels broken down?

CERT ranges from 1-5 with 1 being the lowest and 5 the highest. 0.5% (around 200) of freelancers will even receive a Top CERT badge which is as good as it gets in terms of CERT.

CERT is a continuous process and freelancers receive a badge on their profile which shows buyers which level they are on.

Level 1 – Every freelancer starts here. 

Levels 2 & 3 – Once you start earning through the site you will be elevated to level 2 and 3.

Levels 4 & 5 – Do good work and receive high-quality scores to be awarded higher levels.

TOP CERT – This CERT is offered to the top scores.

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Ready to rock?

Start doing great work today by creating a profile and winning work today.

Read More:

How to create a freelance profile that stands out

How to create a killer offer

Rosella
Rosella is PeoplePerHour's Content & Community Manager. When she isn't writing words you can find her eating heavy carbs, swimming them off and listening to disco music.
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PeoplePerHourBlog
PeoplePerHourBlog

Hi Zvone,
It’s important to note that recent earnings and feedback hold the biggest weight in CERT which is a direct reflection of the service you provide. All the other factors affect CERT to some extent, but it’s your earnings and feedback that will really help to drive your score.
Let me know if you have any further questions.
Many Thanks

PeoplePerHourBlog
PeoplePerHourBlog

Hi Bryony,
Response time is only in relation to new work enquiries. We discuss it further in this post: http://bit.ly/IVB5tc
Many Thanks

PeoplePerHourBlog
PeoplePerHourBlog

Hi Zvone,
Glad to hear we you now have a better understanding of how CERT works. Let us know how you get on 🙂
Many Thanks

Tim
Tim

I did have 1 refund but this wasn’t my fault the guy wanted WordPress installed and it turned out that the server didn’t support PHP and he wanted me to install it via the shell (which was in a foreign language) and this was way out of scope for the hourlie.

Anyway, I am CERT 1 and I see many others with less reviews and that have sold less than me and they are CERT 2 and 3. I can only assume because of that one refund, which wasn’t my fault I have been marked down?

PeoplePerHourBlog
PeoplePerHourBlog

HI TIM, Thanks for writing in. Refunds are not the only thing considered with your CERT score we also look at response times, follow on work etc so it would be good to also ensure those are inline with the suggestions we made in the post and i’m sure your score will go up 🙂 Regarding refunds I would suggest that now you’ve had that experience in order to avoid a situation like that happening again add more specific details to your Hourlie so that Buyers have a clearer idea on what you can deliver and what will be required… Read more »

PeoplePerHourBlog
PeoplePerHourBlog

Hi CF, Thanks for taking the time to write in, we appreciate your comments. Just to clarify Earnings and feedback are considered along with factors like response time and follow on work. These factors are a direct reflection of the quality of work for Buyers. We don’t penalize anyone who doesn’t link out their profiles however we do reward contributions to the community. We have to do this as it helps the PPH community to grow and the benefits of doing so are more jobs which is great for our Sellers and also for us. I hope that gives you… Read more »

PeoplePerHourBlog
PeoplePerHourBlog

Hi Bryony,
Sorry it wasn’t clear. The first enquiry is when a Buyer sends you a job invitation or when they first contact you about one of your Hourlies.
Hope thats helpful.
Many Thanks

PeoplePerHourBlog
PeoplePerHourBlog

Hey Joe,
Thanks for your comment. Regarding your question about job invitations, best practice would be to respond to the Buyer so they know if you are not available or interested.
Thanks,
Pilar

PeoplePerHourBlog
PeoplePerHourBlog

Hey Sharon,
Thanks for your question. No, you wouldn’t look inactive if you are working on a project for a few weeks. It’s only affected after long periods (months) of inactivity.
Thank You

SofiaAntoniaMilone
SofiaAntoniaMilone

Yes – I’m not sure how it can be argued otherwise.

Mark Summers
Mark Summers

“Our aspiration is that top Sellers should try to deliver the job even if they come across a non-cooperating Buyer.”

Why? What incentive is their for a freelancer to to do something as ridiculous as this? If the customer is not cooperating, then by definition there is no way of pleasing them.

This policy has not really been thought through at all.

PeoplePerHourBlog
PeoplePerHourBlog

Hi All

Thanks for your comments. We just wanted to give you an update.

As the original post highlighted we believe that the introduction of CERT will make the quality of the marketplace better, however in saying that we have seen your feedback and suggestions and we will be making some changes in the coming weeks to accommodate some of your pain points to make CERT a better experience.

Thanks again for your feedback.

Shabbar Abbas
Shabbar Abbas

I was CERT 3 before but for a month i was away and was not using peopleperhour , when i cam back my CERT was 2 , while i do not had any disputes or there was not even any client waiting for my response , i had completed all my projects before leaving , why this happen ?

Ian Hamshaw
Ian Hamshaw

Super helpful article 🙂

Dehan Nathaniel
Dehan Nathaniel

I did a refund and immediately PPH dropped my score. My question is, does anyone really read the reasons why we have to do refunds at times? Anyhow, I did the refund, and the buyer still insisted that he wanted me to do the job so he paid me more than his budget. I sent him a different proposal, which he accepted, and I completed the job within 24 hrs and got paid before 24 hrs. (the same job that was refunded) PPH, you did not give me any score for my efficient work and for the way I managed… Read more »

Kelly
Kelly

Hi Dehan,

I’m so sorry to hear about that! Please email us at support@peopleperhour.com from the email address associated with your PPH account for further assistance.

Dipok Chandra
Dipok Chandra

Great, I am going to follow it.

Melissa Ziak
Melissa Ziak

Super helpful article ?

Md. Abdul Hai
Md. Abdul Hai

Great ! helpful and nice article

Nazmus
Nazmus

This is a fantastic article..

Magdy Tantawy
Magdy Tantawy

Many many thanks for the valuable Article.

madhusudan Bhowmik
madhusudan Bhowmik

really amazing to me keep it up

copywriterbd
copywriterbd

I just give Five star reviews amazing

Sabbir Hossain
Sabbir Hossain

I have to complete two project with 8 star rating, according to PPH regulation on 5th December.I have already completed a project with 5 star rating. My question is that If I can not complete a project during 5th December to become a trusted member, PPH will vanish my account ?

Anna-Marie le Roux
Anna-Marie le Roux

Good day

I am kind of an impatient being, and of all 6 (I think they are 6) proposals I have sent off so far, nothing has happened. Everything is ominously quiet. I have neither been hired, nor fired. What must I do now? And oh yes, NO question that I’ve asked over the last few days have been answered. Why not?

Hayat Aoumeur
Hayat Aoumeur

Many thanks for this interesting article !

shorif khan
shorif khan

this is the good web,i am very very happy may this side work,

Md. Abdul Qaium
Md. Abdul Qaium

I try more clear about PeopleperHour.com

Md. Abdul Qaium
Md. Abdul Qaium

work policy & work take- delivery

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