5 house rules for a safe PeoplePerHour experience

We want our community of freelancers and buyers to feel as safe as possible using our platform. After all if it wasn’t for you lot, we really wouldn’t have a brand to stand on.

A lot of work goes on behind the scenes to ensure a secure environment for all, but occasionally there will be a few pesky instances that slip through the net. When this happens, we act quickly and fairly to resolve the issue.

To ensure water tight safety when using our platform, follow these 5 simple house rules.

1. Keep communications in the WorkStream 

The WorkStream is a tool that keeps track of all communications connected with a particular project.

WorkStreams are created when you first start communicating with a particular freelancer. If there is any confusion it is also an important record to refer back to, and in the unlikely event that you need PeoplePerHour support to resolve a dispute with a buyer or freelancer.

The WorkStream is used as the sole evidence to determine a fair outcome. All WorkStreams are reviewed from our moderation team based on our WorkStream policies.

2. Deposit funds in Escrow

To protect buyers and freelancers alike, we provide an Escrow system where a buyer can deposit funds at the start of a project so that the freelancer has the confidence to start work but also so that the buyer does not have to risk paying any money upfront.

Funds are released to the freelancer as payment by the buyer when they are happy that the project has been completed. As a freelancer, the Escrow facility provides you with security before you start working and we urge our freelancers to start working only when a proposal is accepted and an Escrow payment has taken place.

3. Get paid through PeoplePerHour

When a project is completed a freelancer, you can raise an Invoice through the WorkStream. Paying outside of PeoplePerHour leaves each party unprotected and our team is not able to take action against either freelancer or buyer when you go offline. We urge our users to always report or contact us if their safety is at risk.

4. Avoid exchanging personal details

Avoid exchanging personal contact details as much as possible. Particularly before a proposal has been accepted or an offer has been purchased and funds paid into the Escrow account. Never share your bank details, identity or address details with anyone you connect with online. All payment exchanges must be conducted safely through our platform without the need to exchange personal information such as bank details. If personal details are being exchanged then our moderation team will block the WorkStream and both user profiles may be deactivated

5. Report abuse

Our friendly and knowledgeable customer experience team are on hand to provide you with tried and tested advice. If you are unsure about anything and need to take fast action on any rogue individuals, we urge you to report this to us. Use the Report flag which you will find on every listing, message and member profile page. Otherwise, simply contact us. The sooner we know, the sooner we can solve the problem.

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Natalie
PeoplePerHour
Natalie is PeoplePerHour Customer Experience Manager. Her customer service involvement started back in 2009 when she worked for Apple Inc. Now, she is closely working with our Product Team while her main purpose is to keep PeoplePerHour users happy and make sure they have the finest experience under our platform.
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42 Comments
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Blasto Pala
Blasto Pala
29 Aug 2019

): ensure work gets done faster too

masud
masud
Reply to  Blasto Pala
29 Aug 2019

good

Md. Aminul Haque
Md. Aminul Haque
Reply to  Blasto Pala
12 Nov 2019

that is good for both for freelancer and buyer

Humayun T. Rizvi
Humayun T. Rizvi
29 Aug 2019

Nice house rules that need to be reposted at least a few times a year for the newbies at PPH. Thanks!

Jackline
Jackline
Reply to  Humayun T. Rizvi
13 Sep 2019

I agree..It’s extremely important for all of us to read from the same script.

mohima akter
mohima akter
31 Aug 2019

Nice rules

Ashique
Ashique
31 Aug 2019

Nice

Michael
Michael
31 Aug 2019

Fantastic house rules

owais
owais
31 Aug 2019

thanks

Md Ariful Islam
Md Ariful Islam
31 Aug 2019

Thank you for alert as I’m a new member.

Maria Parveen
Maria Parveen
01 Sep 2019

It’s really amazing working rules for us. it works faster that’s why i like it. Thanks

MIsty saha
MIsty saha
02 Sep 2019

i got it

Shahidullah Titumir
Shahidullah Titumir
03 Sep 2019

safe rules.

Sanju
Sanju
03 Sep 2019

Good Rule for Every one
Thanks for People per Hour to make it

Javed Iqbal
Javed Iqbal
Reply to  Sanju
04 Sep 2019

Nice rules

am lisan
am lisan
03 Sep 2019

i am waiting for your reply

Md Romin chowdhury
Md Romin chowdhury
04 Sep 2019

I accepted this house rules

Md.Masud Rana
Md.Masud Rana
05 Sep 2019

I want to work in free lancing .But I am afraid , I do not know about it.So , what can I do?

Md.Masud Rana
Md.Masud Rana
05 Sep 2019

I have not got any feply.Pls.reply me as soon as possible.

Jewel Rana
Jewel Rana
05 Sep 2019

I got it.

UDAY RAJ SINGH
UDAY RAJ SINGH
09 Sep 2019

ensure work gets done faster too

vibha
vibha
10 Sep 2019

nice to know it.

Jagwesh
Jagwesh
11 Sep 2019

Thanks for sharing the such good information

Ranbir Singh Bedi
Ranbir Singh Bedi
12 Sep 2019

Nice rules

Jainaram
Jainaram
13 Sep 2019

Good

Sanju
Sanju
13 Sep 2019

Nice

Salma
Salma
14 Sep 2019

Great, pleasure to sign up.

foridul islam
foridul islam
15 Sep 2019

nice

Shahnewaj Palash
Shahnewaj Palash
04 Oct 2019

I appreciate the rules. Thank you PPH team.

Asim Nizam
Asim Nizam
05 Nov 2019

It is a great platform for freelancers , i like the rules which must be followed.

Muhammad Munzir
Muhammad Munzir
05 Nov 2019

I am a bit comcerned about that escrow thing not because it shouldnt be done but because in some cases you dont get money. Even if the work has been completed. I had that experience…… on this platform.

Tom Maughan
Tom Maughan
06 Nov 2019

Amazing

Md Sagar Ali
Md Sagar Ali
07 Nov 2019

Nice rules, Thank You so much 🙂

Jibran Bashir
Jibran Bashir
07 Nov 2019

highly appreciated

Amanul Islam
Amanul Islam
08 Nov 2019

Great rules

REZOUAN HOSSAIN
REZOUAN HOSSAIN
08 Nov 2019

thanks

Ricardo
Ricardo
12 Nov 2019

so good

Md Miraz Hossain
Md Miraz Hossain
18 Nov 2019

The great rules.

Majid Rahim
Majid Rahim
19 Nov 2019

I accepted this house rules

Abdul Alim
Abdul Alim
20 Nov 2019

Amazing

amjad khan
amjad khan
21 Nov 2019

nice rules to follow

Omar
Omar
26 Jun 2020

Yes really good for me thanks

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