Updates to optional fees

Hello everyone,

we wanted to let you know that we revised certain optional fees on PPH and specifically those for Urgent Jobs, Admin/maintenance of idle accounts, extra Proposal Credits, Featured Proposal Credits and Qualification Extension plans.

These are all optional fees and are intended for extra Seller or Buyer exposure/ promotion/ convenience.

You can check out more below or find the relevant fees on PPH Terms.

The fees mentioned above have remained intact for a very long time and at this point we have to make a few amendments. There are a few reasons for these changes e.g. the exchange currencies have changed a lot since the early days of PeoplePerHour so we have to adapt, we keep investing more and more in enhancing the marketplace for both Sellers and Buyers and we want to make sure that these features retain their value, in other words they make users that use them really stand out. We believe that the real value of the relevant features for users that continue to use them will increase a lot more than the increase in their price.

The changes are mentioned below:

  • Urgent Job: from £5 to £9 and the rest of the currencies (€ and US $) accordingly.
  • Admin fee: from £3.50 to £6.70 and the rest of the currencies accordingly.
  • Extra Proposal Credits: from £3.95 to £5.95 for a batch of 5 credits. The rest of the batches and currencies accordingly.
  • Featured Proposal Credits: from £2.95 to £4.95 per credit. The batches and the rest of the currencies accordingly.
  • Qualification Extension: from £6.95 to £9.95 per month for 3 months extension. The extension for 1 month and the rest of the currencies accordingly.

Kind regards,
Christos
Product Manager @PPH

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Dimitris Koufakis
PeoplePerHour
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Faryad
Faryad

Awful news and EXTREMELY discouraging update. I will NEVER buy anymore featured proposal credits and will try to send less proposals to save my credits from now on to avoid wasting my money. It WAS very expensive even before this update. BECAUSE each day we WASTE more than 15 proposal credits and NO ONE cares after hundreds of emails and complains. People post jobs for free and JUST GO. And it is US, freelancers, who have to PAY for each individual credit to WASTE them for fake jobs. Who cares? I recently noticed even if someone update a job post… Read more »

Len Rogers
Len Rogers

As clear as mud. If they are “optional” who makes the decision whether or not they can be applied? And, do PPHers, who are often asked to write for £4 and less an hour, receive the optional payments or do PPH owners? Literary agents, such as mine, Frances Kelly, charge 10% for services but Frances actively markets my work while PPH charge a third of this and never represent me nor other PPHers. Your stated enhancement of the marketplace is an increasing profusion of coloured clutter and pop-ups. You are doing little if anything to control or reduce the expanding… Read more »

Rajesh
Rajesh

I think this isnt a welcome move, as a platform you should encourage more bids, not discourage them. In other platforms I could give away multiple number of credits to make my proposal a featured one, however here it is paid for, but even that is fine, but basically 15 credits for someone who makes 3 invoices in a day is far far too less and the proposal credits are way too expensive now leaving me not to bid on any job from now and it is not even half of the month.. As the previous commenter mentioned if Stale… Read more »

Vignesh
Vignesh

Are you really saying that each job here is worth a probability of £1.2. Lets say that is the price (if 5 credits are worth about £6) assume 10 bidders on a job that’s £12 in just bidding and assume an average rate of £100 and commisions are £18 (including VAT), that is a 30% cut to PPH, far far too high. Lets come to the lower end of commissions and higher end of bids, some of these jobs attract 50 bids, but assume 25 bidders that is a £30 in bids alone, even if the commission is just £4.2… Read more »

Paul
Paul

Hi,

I haven’t won any new clients this month using 13 credits and responding to +50% of invitations I received.
I only worked with 2 previous clients.

I am really concerned when I think of my future as a freelancer.

I think would be nice to have 100 credits / month.

Something I have noticed that many sellers are treating this website like a contest website and seeking for free samples and then they never get back…

Jonh
Jonh

A friendly advice. You can’t charge premium services and deliver what everyone else is delivering for less. Lets see: Buyers quality – Becoming awful. There´s no concern from PPH to encourage the buyer to be realistic with the budged. Quotes Deadline- I could easily post 100 jobs, eat my competitors bids and go on my merry way. PPH doesn’t give a rats ass. I am pretty sure at this point that there are sellers posting jobs to “feel”the competition. Pressure on the Freelancer: Tons CERT: A scam, I know for a fact that PPH makes it seem to the customers… Read more »

Honey
Honey

Maybe these rises will raise the bar and quality of both PPH and those who choose to use it as a professional platform to work on…..

Catus Info Solution
Catus Info Solution

We really discourage this move. As competition getting tough.

Not Acceptable, Please rethink before revising.

Vicarius Soft Solution
Vicarius Soft Solution

Very Bad News.
We monthly buy 100 credits,
Now you reviews upto 50% ,
Please rethink as this will decrease uses of credits,
while other competitors provide more bid to allow freelancer to compete in maximum jobs and retain their clientele.

We hope you rethink on it.

Len Rogers
Len Rogers

The PPH certificated process is highly suspect. A PPHer who accepts commissions to write for less than say, the hourly rate of a Mumbai street-cleaner or even a British NHS student nurse, cannot be equated with a highly qualified PPHer with many years’ experience in the relevant industry. Only a couple of weeks ago I was asked by a PPH client to prepare CVs for a company purporting to be located in Japan but on further investigation found to be operating in the BST zone and with a convenient UK phone number. They wanted a new format for their CVs… Read more »

Rubs
Rubs

Its a Very terrible News for us. Please thinks again as this will decrease uses of credits, while other competitors provide more bid to allow freelancer to compete in maximum jobs and retain their clientele. We think you will respect about our This asked me to prepare two specimen CVs from details provided, which I did in a newly laid out format and which took me about eight hours. On receiving my efforts, they said they could obtain CVs for £15, the implication being that I should lower my quote for work that they sell to applicants at many times… Read more »

Molly
Molly

I agree with the other freelancers who say that it’s a bad idea to increase the price to buy more credits. As a new freelancer, I am already selling my services cheap to entice clients to give me a chance. Spending a fortune on credits to earn a pittance in payment for my services simply doesn’t make sense. If you insist on doing this, I’m going to have to look for another website to do my freelancing through.

Antonia
Antonia

Honestly what bothers me tons is the scarce quality of some so called PPH Guarantee freelancer – at least the ones I “worked” with as buyer. Some have ZERO knoweledge of latest Google policies and updates , change contract rules without other reason than them being unprepared and taking too much jobs than they can handle. I am sorry I worked with cert 2 and 3 that are TOP precise, honest and responsive – the PPH Guarantee is a BAD quality guarantee.

Shumaila Kanwal
Shumaila Kanwal

Have you improved your website so that majority is satisfied with your work???? Have you introduced auto currency convertion to your website so that we may not ask each time “Customer service” to convert our currency? Does your customer service has started responding efficiently to the queries? Is your CERT algorithm perfect? where even a person with no seller history can be at level 2 who has no endorsements too. Is this perfect algorithm you introduced? Focus on making this a good place for sellers and buyer and then ask for more money. This is the lame excuse that you… Read more »

bobybishtresume
bobybishtresume

it’s good and fast and nice

Jonathan
Jonathan

I absolutely agree with all of the above comments. It seems PPH are increasing fees due to low number of take-up, thus penalising existing freelancers. Here, you need to be looking at WHY the take up is so low. A platform like this is supposed to be utilising the meeting of two minds: buyers are looking for a service provider and freelancers have a service to offer. Strike the right balance and PPH makes good revenue. Tilt more in favour of one or the other and you lose 50% of the people needed to conclude a contract where you earn… Read more »

Derek Thompson
Derek Thompson

May I suggest a webinar and call so that PPH has an opportunity to explain its strategy for these changes, and PPHers can feedback in real time about what is working and what isn’t. We all want the site to succeed, but – speaking personally – writers are being squeezed from both ends. Buyers want to pay less (and aren’t filtered out when they post jobs) and PPH wants to increase the monetisation from add-ons like the extra credits, which then hits sellers again. There has to be a middle ground and the best way to find it is to… Read more »

FULLSTOP
FULLSTOP

I think I am the first who don’t have any issues with the new fee structure.

I just want to see keep your eyes open when applying to the jobs and want to advice PPH Ninjas to automatically cancel the un-awarded job (the clients which post and forget) after a certain period and give us refund of that wholly wasted proposal.

Waqas

Honey
Honey

I say that Selllers/Employers should also pay a fee on completion of a project!!!!!

Len Rogers
Len Rogers

PPH are not doing their job and monitoring client requests. This afternoon (Friday 17th) Enxhi asked for a 3,000-word paper to be written for £70. Here is the reply to my enquiry as to whether it is an academic paper or business operation:
Hello Len,
Read Enxhi’s message:
Academic assignment
At any price this is a no-go. Plagiarism should not be encouraged by PPH

jr
jr

disappointing news
i used to regularly by featured items….
no more

Web Design Semarang
Web Design Semarang

WOW, it’s so expensive now. There are so many cost to get job. So disappointed!

Roger
Roger

Shocking news.
Destined to fail in the long run.
Well done.

adina
adina

The fees are too high anyway. You will force us to move to other sites 🙁

I do not find much work here and I withdraw less than 80% of my earnings. Please review your policies.

Masud
Masud

If you insist on doing this, I’m going to have to look for another website to do my freelancing through.

Deborah
Deborah

I agree with the comments. Something about PPH isn’t working right now. The fees for some of the work posted is extraordinarily low, and many of the jobs posted never get followed through…Fake jobs? Didn’t like the quality of the freelancers? Surprised by how much freelancing work really costs? Who knows. But like the others I’m bidding for fewer jobs these days. There should be more intelligent regulation of buyers, rather than penalising freelancers.

Len Rogers
Len Rogers

PPH is yet again belying its self-proclaimed aim of “enhancing the marketplace for both Sellers and Buyers” by sending me “new Jobs posted on PeoplePerHour matching your saved searches”, which are two projects neither of which remotely matches my experience―one is for a quantity surveyor and the other for a music composer. How can they get it so wrong? Clearly, these continuing lapses in administration and control exacerbated by an entirely unjust proposed increase in charges to the freelancers who supply their income, indicate an urgent necessity for radical reorganisation and redirection at the top. Failure to do this will… Read more »

Vancho
Vancho

Hello everyone, I just read all of your comments and to be honest I am stunned by all of you showing disrespect to the platform and the great customer support that PPH has to offer. It’s just not fair to say all of this about the fees etc. When you’re bidding for a job all of you including me is trying to get the most out of the customer because all of us have bills to pay. On the contrary PPH is the same. They have their own expenses to cover so that they keep the great customer service and… Read more »

Andrei
Andrei

I am aggree with almost all coments from above. Those revisions are not good for us. I don’t like those new changes…

Jenii
Jenii

Fees are already ridiculously high, the fee deductions from my last job meant I only made about 77% of my regular revenue from the job. It did open some doors which was nice, but it did leave a sour taste in my mouth as I am just starting up. This site is getting greedy which is a shame as it is a very good source for creatives to find work.

Alok
Alok

Guys what about Hourlies??

Have you ever thought of people doing logos and other small stuff for just 10GBP?

Even I do a lot of “an hour” jobs, where payment is instant and I withdraw once in week.

If I really have to pay for 9 GBP for an urgent job, I don’t think clients will agree to pay me 15+9 GBP for a job which actually costs 15 GBP. With the price paid already being high, this is like robbing us without gun!

Saqib Iftekhar Ahmeds
Saqib Iftekhar Ahmeds

Thanks for the update!

Kieran Ball
Kieran Ball

The most expensive freelancer site in the world just got more expensive.

This, combined with longer timeframes to process payments, rapidly declining quality of jobs (and poor vetting of those jobs) and an blatant unwillingness to react to general feedback from sellers is why PPH is going to lose out to competitor sites in the long term.

Roger
Roger

My first post on this update was a little vague and maybe too quick of a decision… Firstly What came to mind is this. We all want higher standards. Such as. Better paying clients, better content to attract the better clients. Yes? We are all given X amount of proposal credits to apply for jobs here on PPH. Not too many and could be increased (at no charge) I’ve been thinking about this. I believe I do find work most of the time within the allotted monthly credits. Especially now I have been on PPH for over 2 years. I… Read more »

Honey
Honey

In answer to Roger’s comment:

PPH does offer “extra free” credits to members so the recognition is already in place!

Faryad
Faryad

@Roger: I think the problem is TOO simple and obvious. PPH DOES NOT CARE about real problems of this platform and after thousands of complains and obvious problems which are VERY easy to resolve, they do NOTHING but making sellers more and more under pressure. Nowadays every update makes us more discouraged. Have a look at these two job threads: http://www.peopleperhour.com/job/logo-design-for-a-new-website-734103 http://www.peopleperhour.com/job/logo-needed-for-new-website-734120 ONE person wastes more than 100 proposal credits of freelancers like a piece of cake!!! At this moment I’m not talking about time, featured proposal credits, sample works, portfolios, etc. The point here is: proposal credits which now… Read more »

Vikas
Vikas

Sorry PPH, Thumps Down

Pradeep Sharma
Pradeep Sharma

Don’t focus on more money, please reduce your rates. so any one can good chance. $14.95 for featured hourlie is more, please also reduce it. because it’s not so much effect.

and i didn’t get any new client from 2 month. It’s discourage me….

Roger
Roger

You are so right Honey, I forgot I have had fee extra credits from PPH on many occasions. We always forget the good stuff 😉

Kristine
Kristine

Very discouraging!

RAFIQUL ISLAM BABUL
RAFIQUL ISLAM BABUL

i understand all this thank for all this information

Paul
Paul

The thing that annoys me most at the moment is when you feature your hourly and don’t sell any or only sell one.

You haven’t even earnt the cost of the featured hourly, you are paying PPH money and in return essentially working for someone for free.

Sometimes the featured hourlies quickly drop off the front page and you have dozens of people (who did not pay to have their hourly featured), ahead of you.

If a featured hourly does not get 1 or 2 sales, they should refund part of the fee!

Toure
Toure

This is what I have been saying for months now. PPH don’t care about freelancers as long as it makes money on their back. PPH forgot we are their income earner. It’s already difficult to compete with freelancers from India due to their money value. PPH is only encouraging buyers to look for cheap labor by authorizing extremely low budget for thing they know should cost more. $30 for a website! Some of the fee should be coming from the buyers as well and that will eliminate a lot of them not following on their posts

Christos
Christos

Hi All Thanks for your comments, we appreciate all the feedback from the community. We understand that the announcement on price changes has caused a lot of discussion and we want to address a few points that have been brought up: – In relation to the term ‘optional’ we are referring to the extra features that you can choose to take advantage of but are not compulsory e.g extra credits, qualification extensions – As with every business as you grow at some point there will be a price change and we haven’t made a change in price since 2008. As… Read more »

Molly
Molly

Sorry, Christos, but there are other–and better–ways to do business. Let me share an example. I’m a freelance writer. When you announced these changes, I searched for other websites to find work through, and I found one that actually makes its money by charging *employers* a fee for access to *freelancers* the site has vetted as having excellent writing skills. There are no abandoned jobs, because employers *pay* to post the jobs. Employers on this site have proven they’re serious about getting the job done. Freelancers don’t bid for jobs. They’ve been vetted by the website as capable of doing… Read more »

Honey
Honey

@ Molly I have to disagree on several points – yes there are many job websites and agencies out there all of which offer freelancers the chance to find work – however – none are “better” platforms to work on as they all have their idiosyncrasies that can drive you to distraction. It’s also true that a couple of sites “vet” freelancers prior to them being “permitted” to join the platform and that jobs are super well paid – however, the competition for these same projects on these sites is rife – much more so than here on PPH, I… Read more »

Nick
Nick

I like PPH, I like the layout and the ease of access, but this is unjustified. My main issue is what I believe to be an incredibly simple thing to address which I asked about over a month ago and has had no effect. I am flaberghasted that every comments board is freelancers asking “Can I have a picture? Show us pictures! Where is the image!”. This is such a basic problem that hasn’t been addressed, how can you start charging more? If I can’t trust you to fix such a simple issue by just telling buyers if they want… Read more »

Kelly
Kelly

Hi Nick,

Many thanks for your message. Please note that this post was made in 2015 and is not current.

Regarding your concerns, I completely appreciate what you are telling us. Please email us at support@peoplperhour.com and someone will email you back to discuss and help.

Amit
Amit

Not happy with PPH.

Clients are looking to buy world for $1
Clients are looking fro free work.

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