5 house rules for a safe PeoplePerHour experience

We want our community of freelancers and buyers to feel as safe as possible using our platform. After all if it wasn’t for you lot, we really wouldn’t have a brand to stand on.

A lot of work goes on behind the scenes to ensure a secure environment for all, but occasionally there will be a few pesky instances that slip through the net. When this happens, we act quickly and fairly to resolve the issue.

To ensure water tight safety when using our platform, follow these 5 simple house rules.

1. Keep communications in the WorkStream 

The WorkStream is a tool that keeps track of all communications connected with a particular project.

WorkStreams are created when you first start communicating with a particular freelancer. If there is any confusion it is also an important record to refer back to, and in the unlikely event that you need PeoplePerHour support to resolve a dispute with a buyer or freelancer.

The WorkStream is used as the sole evidence to determine a fair outcome. All WorkStreams are reviewed from our moderation team based on our WorkStream policies.

2. Deposit funds in Escrow

To protect buyers and freelancers alike, we provide an Escrow system where a buyer can deposit funds at the start of a project so that the freelancer has the confidence to start work but also so that the buyer does not have to risk paying any money upfront.

Funds are released to the freelancer as payment by the buyer when they are happy that the project has been completed. As a freelancer, the Escrow facility provides you with security before you start working and we urge our freelancers to start working only when a proposal is accepted and an Escrow payment has taken place.

3. Get paid through PeoplePerHour

When a project is completed a freelancer, you can raise an Invoice through the WorkStream. Paying outside of PeoplePerHour leaves each party unprotected and our team is not able to take action against either freelancer or buyer when you go offline. We urge our users to always report or contact us if their safety is at risk.

4. Avoid exchanging personal details

Avoid exchanging personal contact details as much as possible. Particularly before a proposal has been accepted or an offer has been purchased and funds paid into the Escrow account. Never share your bank details, identity or address details with anyone you connect with online. All payment exchanges must be conducted safely through our platform without the need to exchange personal information such as bank details. If personal details are being exchanged then our moderation team will block the WorkStream and both user profiles may be deactivated

5. Report abuse

Our friendly and knowledgeable customer experience team are on hand to provide you with tried and tested advice. If you are unsure about anything and need to take fast action on any rogue individuals, we urge you to report this to us. Use the Report flag which you will find on every listing, message and member profile page. Otherwise, simply contact us. The sooner we know, the sooner we can solve the problem.

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Natalie
PeoplePerHour
Natalie is PeoplePerHour Customer Experience Manager. Her customer service involvement started back in 2009 when she worked for Apple Inc. Now, she is closely working with our Product Team while her main purpose is to keep PeoplePerHour users happy and make sure they have the finest experience under our platform.
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Blasto Pala
Blasto Pala

): ensure work gets done faster too

masud
masud

good

Humayun T. Rizvi
Humayun T. Rizvi

Nice house rules that need to be reposted at least a few times a year for the newbies at PPH. Thanks!

Jackline
Jackline

I agree..It’s extremely important for all of us to read from the same script.

mohima akter
mohima akter

Nice rules

Ashique
Ashique

Nice

Michael
Michael

Fantastic house rules

owais
owais

thanks

Md Ariful Islam
Md Ariful Islam

Thank you for alert as I’m a new member.

Maria Parveen
Maria Parveen

It’s really amazing working rules for us. it works faster that’s why i like it. Thanks

MIsty saha
MIsty saha

i got it

Shahidullah Titumir
Shahidullah Titumir

safe rules.

Sanju
Sanju

Good Rule for Every one
Thanks for People per Hour to make it

Javed Iqbal
Javed Iqbal

Nice rules

am lisan
am lisan

i am waiting for your reply

Md Romin chowdhury
Md Romin chowdhury

I accepted this house rules

Md.Masud Rana
Md.Masud Rana

I want to work in free lancing .But I am afraid , I do not know about it.So , what can I do?

Md.Masud Rana
Md.Masud Rana

I have not got any feply.Pls.reply me as soon as possible.

Jewel Rana
Jewel Rana

I got it.

UDAY RAJ SINGH
UDAY RAJ SINGH

ensure work gets done faster too

vibha
vibha

nice to know it.

Jagwesh
Jagwesh

Thanks for sharing the such good information

Ranbir Singh Bedi
Ranbir Singh Bedi

Nice rules

Jainaram
Jainaram

Good

Sanju
Sanju

Nice

Salma
Salma

Great, pleasure to sign up.

foridul islam
foridul islam

nice

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