PeoplePerHour.com is a services marketplace, where employers come to find talented freelance professionals across all disciples to outsource work to reliably and with accountability.

In most cases this work is done remotely by people working in freelance capacity so if you’re a self-employed professional or aspire to be one, or if you’re someone working after office hours to supplement your income – you’ve come to the right place.

Freelancer = professional doing the work, usually in a freelance capacity, and in most cases working remotely (off site).

Job: a piece of work that needs to be done. This can be as small as a few hours work (for a skilled professional) or an on-going role role without a defined end date.

To offer your services on PeoplePerHour.com you first have to Register as a Freelancer . This is a simple and quick  process much like creating your online resume / CV.  Once you register you will have a Profile on the site which will be seen by Employers searching fro skills

TIP: We recommend that you take the time to complete your profile with as much detail as possible as this will increase your chances of getting work.

Once your registration has been completed you can begin to search for Jobs. See the latest Jobs or use the search box on the same page to define your Job criteria.

To make the most out of your Freelancer account you can import feedback to get a head start with your feedback rating.

No, registration is FREE and you can start bidding for work with no charge at all.

The only mandatory fee is a success-based Service Fee. This means that the Service Fee is only deducted from your PPH account once you Invoice is paid by the Client.  This varies depending on which registration scheme you chose: Standard, Gold or Platinum –  See comparison table

Our service fee covers:

• Payment processing charges we incur in facilitating payment to you.
• The cost of performing security checks, chargeback risk and fraud prevention in order to offer you secure payment.
• Admin cost of mediating disputes on your behalf.
• A small profit margin that enables us to invest in bringing more jobs to the site, constantly improve our product and deliver a quality service to you.

Being a success-based fee we believe this is one of the fairest and most generous in the market.

PeoplePerHour.com is for any professional service. We currently offer the following categories of service.

Depending on which scheme you register under ( Standard / Gold / Platinum) you will be able to bid for work in a number of categories: See comparision table

When registering a Freelancer account you will be asked to select Job notification categories, when a new Job is posted in one of your chosen categories an email notification will be sent to you.

You can select any number of categories  and choose to receive the notifications on an individual Job basis or as a daily summary email.

Some Freelancers choose to receive notifications for Job in their chosen Service Categories, others may choose to receive emails on Job in categories they are not registered for. Then, if an interesting Job is posted that you would like to bid for you can choose to purchase another service category for a small fee or upgrade to a subscription account to receive more options.

When writing your profile you will be prompted to add a Job Title and then a description in the About My Services section.

Clients can search our database of freelancers by the job title field so ensure it matches the type of work you do. For example if you work in Web Design your job title would be 'Web Designer'. If you have more than one core role this can be added e.g. 'Web Designer and Translator'.

In the 'About My Services' field include a detailed description of the services you provide.

TIP: We recommend that you take the time to complete your profile with as much detail as possible as this will increase your chances of getting work.

We recommend that you upload a personal picture to make your profile more personable. Our photo upload tool will automatically resize your photo to the correct size.

If you have accidentally deleted the verification email or if you have not received it, please request a new one by logging into your account and in the Summary click the "Email Verification" link.

Click the button to send out a replacement email and a link will be sent to the address you registered with, click the link or copy and paste it into your browser to allow you access to the full features of PeoplePerHour.com.

If the link has not appeared please check your spam folder or Contact Us for help.

Importing feedback is a way to get referred by clients that you have worked for outside PeoplePerHour.com. Referrals will improve your feedback ratings on PeoplePerHour and will make it easier for you to win work.

To request a referral login to your account and click the 'Get Referred Now' button on your summary page or click on "Get Referred Now" button below (requires log-in).

You will need to input details such as the name and email of the client and a description of the work completed. An email is then sent to the client for approval. Once approved it is checked by a member of PeoplePerHour before being approved and added to your feedback profile.

Once the client has approved and returned the feedback to PeoplePerHour it can take up to 3 working days for the feedback to appear on your profile.

The Standard account is FREE and comes with the following Monthly Usage Plan

• 10 bid credits (one credit is used to make one bid), 10 new credits will be added on the 1st of each month. Unused credits will not be carried forward.
• 2 bidding categories are permitted and these can be changed once per month. If you run out of credits before the end of the month extra credits can be purchased in bundles of 10 for £5.95. Additional bidding categories can also be purchased for £5.95 per month.
• The Service Fee is 10% or £15 including VAT, whichever is higher. The Service Fee is deducted once you Invoice and get paid by the Client.

The Gold and Platinum schemes enable you to increase your usage plan and save on Service Fees.

For new users: Click on the "Register" button below

	Standard	Gold	Platinum
	Register	Register	Register
Monthly Fee	Free	£7.95 / month	£14.95 / month
Commission Percentage	10.00%	5.50%	4.50%
Minimum Commission Fee	£15	£10	£10
Number of bids / credits per month	10	40	80
Service Categories	2	3	Unlimited
Purchase additional Bids (per bundle of 10)	£5.95	£4.95	£4.95
Purchase additional service categories (Price per month)	£5.95	£3.95	Free
Max No. skills listed in profile	10	15	20
Hosted portfolio	3Mb - 10 Files	10Mb - 15 Files	20Mb - 25 Files
	Register	Register	Register

For existing users: To upgrade from a Standard account to a Gold or Platinum Membership simply login to your account and on the summary page click the 'Upgrade Membership' button or click on the 'Upgrade' button below:

Upgrade

• 40 bid credits (one credit is used to make one bid),
• 3 bidding categories are permitted and if required these can be changed once per month.
• Reduced Service Fee of 5.5% including VAT,
• Reduced minimum service fee to £10.00 (instead of £15.00)

	Standard	Gold	Platinum
	Register	Register	Register
Monthly Fee	Free	£7.95 / month	£14.95 / month
Commission Percentage	10.00%	5.50%	4.50%
Minimum Commission Fee	£15	£10	£10
Number of bids / credits per month	10	40	80
Service Categories	2	3	Unlimited
Purchase additional Bids (per bundle of 10)	£5.95	£4.95	£4.95
Purchase additional service categories (Price per month)	£5.95	£3.95	Free
Max No. skills listed in profile	10	15	20
Hosted portfolio	3Mb - 10 Files	10Mb - 15 Files	20Mb - 25 Files
	Register	Register	Register

The subscription fee is taken on a monthly basis on the first of each month and the payment methods are Credit/Debit card or PayPal.

For existing users: To upgrade to a Gold Membership simply login to your account and on the summary page click the 'Upgrade Membership' button or click on the 'Upgrade' button below:

The Platinum membership costs £14.95 per month and comes with the following Monthly Usage Plan

• 80 bid credits (one credit is used to make one bid)
• Unlimited bidding categories (you can bid for any Jobs)
• Reduced service fee of 4.5%
• Reduced minimum service fee to £10.00  (instead of £15.00)

The subscription fee is taken on a monthly basis on the first of each month and the payment methods are Credit/Debit card or PayPal.

For existing users: To upgrade to a Platinum Membership simply login to your account and on the summary page click the 'Upgrade Membership' button or click on the 'Upgrade' button below:

If you have any concerns regarding your Gold or Platinum account please Contact Us to let us know, we encourage you to give us feedback to ensure your experience using PeoplePerHour.com is trouble free. However, If you wish to cancel your Gold or Platinum membership here are the steps you need to take:

PayPal Subscribers
Login to your PayPal account and request to cancel the subscription, your membership will remain until the end of that month and on the 1st of the next month your account will revert to a Standard account.

Credit/Debit Card Subscribers
If you wish to cancel your Gold or Platinum subscription please Contact Us including your name and email address in the comments box, your membership cancellation will then be processed and an email notification sent to you. Your membership will remain until the end of that month and on the 1st of the next month your account will revert to a Standard account. ** Please allow three working days (prior to the 1st of each month) for us to process the request **

No. Employers often choose quality over price. A sensibly priced bid will be more credible than one with the lowest price. To view data on Bids awarded, visit PPH Economy.

If you place a well thought-out, well structured bid where you articulate why you can do a good job you will stand a much better chance of winning.

Clients often select quality bids that are over their stated budget, do not hesitate to quote above budget as long as you make sure you explain clearly why your work is worth that much.

We do not interfere with the pricing of your work. What you quote for is completely up to you. However bear in mind that:

1. The cheapest bid does not always win. Often the Client chooses the most comprehensive quote that gives them the confidence in your services. To view data on Bids awarded, visit PPH Economy.

3. The Bid price is what the Client sees and it includes the PeoplePerHour Service Fee and VAT/Sales Tax, if applicable. For more information view - How does PeoplePerHour calculate Service Fee?

4. The Clients budget is not necessarily a fixed budget: it is more like a desired / approximate budget. There are often cases where a Job is awarded to a Freelancer who bid above the budget, most likely because they placed a comprehensive well-structured bid.

As long as your bid hasn't been accepted you can amend the bid details and bid/deposit amount. When a bid is amended the Client is made aware there has been a change by the amended details in your bid displaying with a red 'recently amended' comment.

If you would like to amend a bid you have made login to your account and in the summary screen click 'My Bids', now click the 'Amend Bid' link and make the required changes.

When a bid is placed the Client receives a notification a new bid has been made. Once they have reviewed your bid they may choose to either accept it, come back to it at a later date, request further information from you or reject it.

There are a number of reasons why a bid might be rejected, the Client has the option to leave you feedback and has a choice of the following options:

• Bid amount is too high
• Bid amount is too low
• Bid is unrealistic
• Not enough information in bid details
• Not enough evidence of past relevant experience/portfolio
• Freelancer doesn't have the necessary skills/experience
• Require a local Freelancer
• Different design style required
• Other (Client prompted to add details)

The reason will be displayed to you in your bidding screen.

The 'My Bids' page has a drop down box which displays your bids in the following areas:

My Open Bids
This screen displays bids you have made where the Jobs status is still open for bidding.

My Expired Bids
This screen displays bids for Jobs which have now expired, keep in mind a Client can still accept a bid on an expired Jobs.

My Archived Bids
This screen displays bids which have been archived.

My Invitations to Bid
This screen displays Jobs that you have been invited to bid on.

The deposit requirement is something you specify as part of your Bid. This is the minimum amount you require the Client to have in their Escrow account (i.e. held in Trust by us on your behalf until the work is Invoiced) so that you can safely commence work.

The Deposit amount is very important as it provides you with a minimum level of protection. You will only ever be exposed for conducting work in excess to that amount before billing it. You must always ensure that the Client has sufficient funds in Escrow before conducting further work.

For recurring Jobs where you bill your work regularly, you must always ensure that the minimum deposit level is in the Escrow Account of the Freelancer for that same reason.

A minimum deposit amount is in place which stands at 20% of your bid amount. For example if your bid is £500.00 then your deposit amount must be at least £100.00.

Bid credits are applied to your account at the beginning of each month. The number you receive depends on your membership type.

Standard Account: 10 Bid Credits per month
Gold Account: 40 Bid Credits per month
Platinum Account: 80 Bid credits per month

One Bid Credit is used to make a bid on a Job. If you find that your account is running low on credits additional credits can be purchased for a small fee. For Standard Members an extra 10 credits costs £5.95 and for Gold/Platinum members an extra 10 credits costs £4.95.

Standard and Gold Members should consider upgrading their account if they are using all their Bid Credits within one month. A Standard Member paying £5.95 for an extra 10 credits could instead upgrade to a Gold Membership for just £7.95 per month and receive 40 Bid Credits, an extra category, a larger portfolio and also pay less Service Fee!

Bid credits are replaced on the 1st of each month, the number of credits you receive will depend on your account type:

Standard Account: 10 Credits
Gold Account: 40 Credits
Platinum: 80 Credits

For Standard accounts, if you find you are using all your bid credits before the month end please consider upgrading to one of the subscription accounts which come with more credits, bidding categories and benefits. Subscription accounts are priced at £7.95 per month (Gold) and £14.95 per month (Platinum). See account comparison table.

To upgrade, click the button below (required log-in).

If you use all your bid credits before the month end, additional bundles of credits (10 per bundle) can be purchased for a small fee. The price for a bundle depends on your account type.

To purchase additional credits click the 'Buy Credits' button below (requires log-in).

Once you have completed the work agreed with the Client you will need to Create an Invoice. To do this you will need to log in your account and click on Create Invoice. The following diagram shows the process involved once you have created an Invoice.

• The payment details are wrong
• You may have recently changed your payment details but the payment has gone to your previous beneficiary
• We may be experiencing an unexpected delay for a technical reason, which will be resolved within 1 working day so please wait 1 more day before contacting us.

Once you have completed the work agreed with the Client you will need to Create an Invoice. To do this you will need to log in your account and click on Create Invoice. If you haven’t raised an invoice before you will need to create your invoice template.

Once the invoice is raised, the Client will need to release the funds that are in Escrow to pay for the invoice.

Once that’s done your PeoplePerHour account will be credited with the amount of the invoice. You can then make a withdrawal of funds

Once your PeoplePerHour account has been credited with the funds as above, you can make a withdrawal.  You can view your  PeoplePerHour account balance by clicking on ‘My Balance’ in the dashboard when you log in under the ‘My Payments’ section. 

To make a withdrawal, click on the 'Request Withdrawal' button
You can make withdrawals as frequently or infrequently as you like, your funds will be kept in your account.

Enter in the amount you would like to withdraw and ensure your preferred method of payment (either Bank Transfer or PayPal) is up to date and then press submit.

Your withdrawal request will be received by our team who will process it. For more information view After making a withdrawal, when will I receive money in Bank or PayPal Account?

If you have received notification from a Client that your invoice has been paid and the funds are not in your PeoplePerHour.com account this is because paid invoices are approved by our team before releasing the funds.

Approvals are completed each working day but can sometimes be subject to a short delay if the volume of withdrawals is high or for unforeseen circumstances such as:

• Additional Security Checks (Completed on high value transactions, overseas transactions and new users to PeoplePerHour.com)
• Other investigations such as client complaints
• Technical Issues / Internet outages / Power cuts
• Downtime to our banking Freelancer or Paypal

There are two payment methods available to Freelancer within the UK which are PayPal and Bank Transfer.

If you would like to amend your preferred method of payment please login to your account, in the summary screen scroll down to the 'My Settings' heading and click 'My Payment Details'. Enter your new details and click the 'Update' button at the bottom of the page.

There are two payment methods available to Freelancers outside the UK which are PayPal and International Bank Payments.

To see the list of available countries please login to your account and in the summary screen select “My Payment Details”, if you scroll down the screen to “Payment by Bank Transfer (International)” there is a drop down list of the available countries.

To receive an international bank transfer you will need to list your Bank Identifier Code (BIC) and IBAN / Account Number, if you are not sure where to find these please ask at your bank.

International Bank Transfers will incur a £20.00 processing fee which will be deducted from your PeoplePerHour.com account prior to any amount being transferred.

The £20.00 Fee will be displayed in your transaction history as a separate item.

In some instances you may need to invoice for less than the bid amount. This could be because you have bid for an hourly job and the number of hours you worked is less than the number of hours in your bid.

This will not be applicable for all Jobs as the minimum Service Fee amount will still apply.

The below example is applicable only if you have been charged a service fee when your bid was accepted or you have been charged an automatic service fee for not raising an Invoice within 45 days of your bid being accepted. 

For example, a Standard Member that has bid £100.00 for a Job and invoices for £50.00 would have been charged a service fee of £15. He/She will not be able to request a reduction in Service Fee as the minimum Service Fee amount for Standard Members of £15.00 applies to all bids under £150.00.

A Standard member who bids £500.00 and invoices for £300.00 will be able to request a reduction in Service Fee. They will initially pay £50.00 in Service Fee which will be reduced to £30.00 after the reduction request has been processed.

How to request a Service Fee Reduction:

You will need to raise the invoice in the normal way (see How do I get paid) and then once the invoice has been paid click the 'My Payment' tab in the account summary and then the link 'View All Transactions'. Now click the link 'Request Service Fee Reduction' and complete the required fields.

Once the fields are complete click submit and your request will be sent for approval, please allow up to 3 working days for the request to be processed.

Please note that requests for Service Fee reduction that are made more than 3 months from the date the Job was accepted will not be approved. Once your bid has been accepted for a Job, it is your responsibility to let us know in a timely manner (and within 3 months max) if your initial price estimate was too high so that we can adjust the initial Service Fee you have been charged accordingly. 

If you need to invoice for more than the bid amount then raise your invoice as normal with the new amount. The Service Fee you pay will be calculated on the new amount.

The below example is applicable only if you have been charged a service fee when your bid was accepted or you have been charged an automatic service fee for not raising an Invoice within 45 days of your bid being accepted. For example:

A standard member bids £200.00 for a Job and is accepted. 10 percent (£20.00) Service Fee is deducted from the Freelancer's balance. If the Freelancer now invoices for £300.00 an additional £10.00 of Service Fee will be applied to their account.

The Freelancer Profiles are ranked according to our proprietary Scoring system.

Each Freelancer has a unique score which is a function of a) rating received from Clients and b) Earnings through the site. The exact formula is the following:

Score = Sum [Invoice Amount * Overall Feedback Rating (1-5)]

Rating: when you complete a Job the Client will rate you on a scale of 1 – 5 or the work you’ve done (with 5 being the highest). You’re rating for the Job is an average of 5 ratings on the following metrics

Score: your score is a weighted average of the rating you got for every Job you completed and the value of that Job as shown by the formula above. Your score is an aggregate value of all the activity you’ve done on the site and is used to rank you vis-à-vis other Freelancers

Feedback: when you complete a Job the Client will also provide qualitative feedback which is equally important to future employers

Importing feedback is a way to get referred by clients that you have worked for outside PeoplePerHour.com. Referrals will improve your feedback ratings on PeoplePerHour and will make it easier for you to win work.

To request a referral login to your account and click the 'Get Referred Now' button on your summary page or click on "Get Referred Now" button below (requires log-in).

You will need to input details such as the name and email of the client and a description of the work completed. An email is then sent to the client for approval. Once approved it is checked by a member of our team before being approved and added to your feedback profile.

Once the client has approved and returned the feedback to PeoplePerHour it can take up to 3 working days for the feedback to appear on your profile.

Imported feedback is displayed separately on the site as shown below, and it bears a cap of 1000 points. The purpose of the `import Feedback function is to enable you to start winning work if you’re  new to the site by incorporating past references essentially in the sites scoring system. The cap is enforced to prevent it being abused as an alternative means of building score points with activity unrelated to the site which would undermine the other providers on the site. 

If you would like to respond to some feedback you have received you can do this by logging in to your account and clicking the 'My Feedback link form the menu, scroll down to 'Feedback you have received' and you will see the comment/s left for you.

If you would like to respond, click the 'Respond' link and add your comments. These comments can be seen by other Clients.

We generally allow feedback given to remain permanent. However, in rare cases if you feel you have been left feedback unjustly we may be able to review it for you.

The ‘My Network’ section of the site is a collection of professional networking and community features that allows you to engage with others like yourself , share experiences, discuss and share knowledge and collaborate with one another on projects.

Groups are places for like minded Freelancers to start conversations, build connections and share interests.

Here are a few tips for starting your PeoplePerHour Group

1. Define Your Goals - Before you create your group decide on what your goals for the group are. This might include sharing and gaining knowledge, meeting like minded freelancers, discussing latest technology.

2. Build Your Network - Initially the group may take a little time to build up, you can click the "Invite People to Join" link in your group and then search for connections. e.g. If your group is about Web Design you can do a search for "Web Designer" and invite those who appear on the results to join your group.

3. Keep The Group Active - Keep active in your own PeoplePerHour group. Your group could be a great way for others to find out about specific issues/comments people are having with software, projects or services.

Creating Groups

To create your own group login to your Freelancer account and click the "My Network" tab.

Click on "Groups" in the menu on the left and then click the "Create New Group" button. Enter a name and a description for the group and add any recent news if available.

Choose the Group Type:

Open - Group available to anyone
Closed - Group only available to those you invite

Upload a picture which will be displayed on your group.

Now click "Create Group"

You can edit the group details such as the picture, description and details at any time. 

You can send invitations to make professional contacts by entering data in the search field in the My Network menu. You can search by name or by keyword contained in the job title. For example if you would like to connect to some 'PHP' developers enter 'PHP' in the search field and all those Freelancers with 'PHP' in their job title will be displayed.

You can either choose to send them a message by clicking the 'Send Message' link or click the 'Connect' link to invite them to join your list of professional contacts

To change your Privacy Settings login to your account and click the "My Network" tab and then the "Preferences" link in the left hand menu.

The privacy options for your profile are the same for your Connections, Groups, Status and News Feed. Status and News Feed are automatically defaulted so that only your connections can view them.

Your default settings and are as below. To change them just select another option from the dropdown

The Escrow Payment System is devised to protect both parties. Before you start working, you can view whether the Client has enough funds in their account or not. This can be viewed in your Account login by clicking on the “My Jobs� link and viewing the column 'Client Escrow Balance' next to your Job.

You will also be notified of accounts that are below the deposit requirement in your Summary page once you Login.

To stay protected you need to make sure that sufficient funds are held in Escrow at all times. Here are some guidelines on how to stay protected:

1. Ensure that you ask Clients for sufficient initial deposit in your bids. We recommend asking for at least 50% of the value of the Job.
   
2. After receiving payment for an invoice, send a request to the Client to deposit additional funds to the Escrow account before continuing with the Job so that you remain protected.
   
3. Invoice Clients promptly after the work is done and at regular intervals for ongoing Jobs. Avoid having more than 1 unpaid invoice at a time from the same Client.

It is your responsibility to ensure that you do not conduct any work unless the Client’s account is appropriately funded. If you choose to conduct work for Jobs where the available funds are below the deposit then you do so at your own risk, as per our Terms of Business.  We provide you with a system to protect yourself â€" we recommend you use it! 

If you would like to stop your profile appearing in search engine listings login to your account and click 'My Settings' from the menu bar, under the heading 'Profile Search Engine Settings' select 'Hide my profile from search engines'.

Once your request has been processed it can take up to 10 days for your profile to be removed from search listings.

Your Job notification settings are chosen during registration. If you would like to amend these settings login to your account and in the 'Account Summary' screen click on the 'My Settings' tab.

Your 'Job Notification Settings' will be displayed at the top of the page, you can choose from the following options:

1) I'd like to be notified about new Jobs posted in the categories I have in my profile
2) I'd like to receive email notifications for all new Jobs
3) I'd prefer not to receive any email notifications

If option 1 or 2 is selected you can choose to receive either individual emails or a daily summary.

We’ve found in the past that people have requested deactivation for the same reasons which we address below:

1) I am receiving too many emails

If you are receiving too many emails from PeoplePerHour.com your settings can be amended to reduce the Job notifications to a daily summary instead of a notification for each Job. Login to your account and click 'My Settings' from the menu bar, in the 'Job Notification Settings' select the option 'Send me a daily email summary'.

2) My profile appears in search engine listings (Google) and I don’t want it to

If you would like to stop your profile appearing in search engine listings login to your account and click 'My Settings' from the menu bar, under the heading 'Profile Search Engine Settings' select 'Hide my profile from search engines'.

Once your request has been processed it can take up to 10 days for your profile to be removed from search listings.

3) My employment status has changed

Many of our providers use our site as a means of earning money when they are in between jobs.  To avoid cancelling a profile and recreating it later you have an option simply switch off your notifications and switch them back on again when you want to be active. 

If you still want to deactivate your account, login in to your account and in the 'Summary' page scroll down to 'My Settings' and click 'Deactivate My Account'. Select a reason and give some feedback for your deactivation reason and 'Submit'.

Please allow two working days for your request to be processed; once your account has been deactivated you will receive an email notification. If you wish to reactivate your account at any time please 'Contact Us' quoting your name and email address.

If you have previously deactivated your account and would like to now reactivate it, enter your login details and you will be notified that your account is currently deactivated. Click the 'Reactivate' button and your account will be reactivated.

PeoplePerHour.com is a services marketplace, where employers come to find talented freelance professionals across all disciples to outsource work to reliably and with accountability.

In most cases this work is done remotely by people working in freelance capacity so if you’re a self-employed professional or aspire to be one, or if you’re someone working after office hours to supplement your income – you’ve come to the right place.

When writing your profile you will be prompted to add a Job Title and then a description in the About My Services section.

Clients can search our database of freelancers by the job title field so ensure it matches the type of work you do. For example if you work in Web Design your job title would be 'Web Designer'. If you have more than one core role this can be added e.g. 'Web Designer and Translator'.

In the 'About My Services' field include a detailed description of the services you provide.

TIP: We recommend that you take the time to complete your profile with as much detail as possible as this will increase your chances of getting work.

Importing feedback is a way to get referred by clients that you have worked for outside PeoplePerHour.com. Referrals will improve your feedback ratings on PPH and will make it easier for you to win work.

To request a referral login to your account and click the 'Get Referred Now' button on your summary page or click on "Get Referred Now" button below (requires log-in).

No. Employers often choose quality over price. A sensibly priced bid will be more credible than one with the lowest price. To view data on Bids awarded, visit PPH Economy.

If you place a well thought-out, well structured bid where you articulate why you can do a good job you will stand a much better chance of winning.

Clients often select quality bids that are over their stated budget, do not hesitate to quote above budget as long as you make sure you explain clearly why your work is worth that much.

Bid credits are replaced on the 1st of each month, the number of credits you receive will depend on your account type:

Standard Account: 10 Credits
Gold Account: 40 Credits
Platinum: 80 Credits

For Standard accounts, if you find you are using all your bid credits before the month end please consider upgrading to one of the subscription accounts which come with more credits, bidding categories and benefits. Subscription accounts are priced at £7.95 per month (Gold) and £14.95 per month (Platinum). See account comparison table.

To upgrade, click the button below (requires log-in).

If you use all your bid credits before the month end, additional bundles of credits (10 per bundle) can be purchased for a small fee. The price for a bundle depends on your account type.

To purchase additional credits click the 'Buy Credits' button below (requires log-in).

Once you have completed the work agreed with the Client you will need to Create an Invoice. To do this you will need to log in your account and click on Create Invoice. The following diagram shows the process involved once you have created an Invoice.

• The payment details are wrong
• You may have recently changed your payment details but the payment has gone to your previous beneficiary
• We may be experiencing an unexpected delay for a technical reason, which will be resolved within 1 working day so please wait 1 more day before contacting us.