Zendesk Expert Required to Tidy Up
- or -
Post a project like this3383
£100(approx. $123)
- Posted:
- Proposals: 2
- Remote
- #645327
- Awarded
Description
Experience Level: Intermediate
General information for the business: Travel Company Selling Holidays
Kind of development: Customization of existing program
Description of requirements/functionality: We require a Zendesk expert to help us improve the setup and usability of our current setup.
We have been using Zendesk for about 6 months and we realise it is not setup correctly to allow us to easily use the system. We find many tickets get routed to the wrong location and we need to setup more views to be able to segment more information. We need someone to go through our setup / installation and:
* Reconfirm / setup routing of all inbound new support tickets
* Setup macro's for us to be able to move tickets between views
* Setup more views for us to me able to manage tickets better
* Make suggestions about additional improvements
* Link Zendesk with our Ringcentral phone system (new functionality of Ringcentral)
Believe this isn't going to be a big job, possibly 1-2 hours for someone who is experienced.
Specific technologies required: Zendesk User
Extra notes:
Kind of development: Customization of existing program
Description of requirements/functionality: We require a Zendesk expert to help us improve the setup and usability of our current setup.
We have been using Zendesk for about 6 months and we realise it is not setup correctly to allow us to easily use the system. We find many tickets get routed to the wrong location and we need to setup more views to be able to segment more information. We need someone to go through our setup / installation and:
* Reconfirm / setup routing of all inbound new support tickets
* Setup macro's for us to be able to move tickets between views
* Setup more views for us to me able to manage tickets better
* Make suggestions about additional improvements
* Link Zendesk with our Ringcentral phone system (new functionality of Ringcentral)
Believe this isn't going to be a big job, possibly 1-2 hours for someone who is experienced.
Specific technologies required: Zendesk User
Extra notes:
Steve W.
100% (17)Projects Completed
34
Freelancers worked with
21
Projects awarded
25%
Last project
21 Jun 2021
United Kingdom
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