UK Based…. Customer Service Role …. Is This You?
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Post a project like this3634
£9/hr(approx. $11/hr)
- Posted:
- Proposals: 7
- Remote
- #469475
- Awarded
Administrator/Customer Service/Copy and audio typist/Receptionist/Home help/dog walker
Welwyn Garden City
Client Management and Payment Handling US Canada & UK, Save Money With Me, Security UK & Europe
Warrington
Freelance Admin/office/business support/Livechat/Data entry/Audio typist! Think office, admin... think Flutterby Helper!
Lee-on-the-Solent
46366128717313460421730639216659176651966
Description
Experience Level: Entry
Estimated project duration: Ongoing
This is a great position for an extremely well organised, hardworking team player comfortable working in a diversified role with significant responsibility for handling a client base to ensure they are delighted with their experience with our company.
Our company is a dynamic and fast paced (yet stable and well-established) professional coaching firm located in Essex. We have a position available for an experienced Client Care Assistant to work within a fun team that believes in doing whatever it takes to get the job done.
Client Care Assistant:
Duties include managing day-to-day email communications from existing clients and resolving their questions clearly, efficiently and in a timely manner. In addition following and improving already established operations procedures to ensure that all clients requirements are met including:
- Booking Call times for the two senior coaches using Google Calendar and our existing in house software platform (training will be provided)
- Liaising (if required) with our accounts department to assist in a smooth member experience
- Responding to client requests for information regarding their programs via email
- Posting and responding to clients on the established members only Facebook group
- Calling clients when required to gain information or confirmation of attendance of member events
- Attending ‘member only events’ and ‘team days’ upon request, including twice per year, 3 day seminars in UK
- Managing the event team and ensuring pre designed operating procedures are preformed for the event
- All aspects of ‘client care’ to ensure client is ‘delighted’ with the support they have receive.
Candidate must be above-and-beyond organised. must love helping clients find solutions to their requests without delay, proficient in email (Google Mail), online calendar (Google Calendar), Word/Excel.
Must be smart, flexible, resourceful, trustworthy, extremely detail oriented, poised/polished, adept at multitasking at the highest levels, and have experience with top-level business support.
Must be able to have flexible working hours and be able to respond at a moments notice.
Will be required to attend our offices in Billericay, Essex one day per month, otherwise the tasks can be performed from applicants home office.
Must have positive and fun outlook on life and have lots of energy, commitment, and motivation and thrive working in a small team environment with other staff.
*** Please send your resume only if you meet the following requirements:
- Computer fluency
- Excellent phone, organisational, filing, verbal, and follow through skills
- High attention to detail and efficient in managing many simultaneous tasks and projects
- Highly communicative, responsive and accessible
- Looking for a full time (equivalent hours) position
- Excellent references from a recent job with similar experience
- Must have own car and live within 1-2 hours of Billericay, Essex
Compensation: £9 hr to start
Our company is a dynamic and fast paced (yet stable and well-established) professional coaching firm located in Essex. We have a position available for an experienced Client Care Assistant to work within a fun team that believes in doing whatever it takes to get the job done.
Client Care Assistant:
Duties include managing day-to-day email communications from existing clients and resolving their questions clearly, efficiently and in a timely manner. In addition following and improving already established operations procedures to ensure that all clients requirements are met including:
- Booking Call times for the two senior coaches using Google Calendar and our existing in house software platform (training will be provided)
- Liaising (if required) with our accounts department to assist in a smooth member experience
- Responding to client requests for information regarding their programs via email
- Posting and responding to clients on the established members only Facebook group
- Calling clients when required to gain information or confirmation of attendance of member events
- Attending ‘member only events’ and ‘team days’ upon request, including twice per year, 3 day seminars in UK
- Managing the event team and ensuring pre designed operating procedures are preformed for the event
- All aspects of ‘client care’ to ensure client is ‘delighted’ with the support they have receive.
Candidate must be above-and-beyond organised. must love helping clients find solutions to their requests without delay, proficient in email (Google Mail), online calendar (Google Calendar), Word/Excel.
Must be smart, flexible, resourceful, trustworthy, extremely detail oriented, poised/polished, adept at multitasking at the highest levels, and have experience with top-level business support.
Must be able to have flexible working hours and be able to respond at a moments notice.
Will be required to attend our offices in Billericay, Essex one day per month, otherwise the tasks can be performed from applicants home office.
Must have positive and fun outlook on life and have lots of energy, commitment, and motivation and thrive working in a small team environment with other staff.
*** Please send your resume only if you meet the following requirements:
- Computer fluency
- Excellent phone, organisational, filing, verbal, and follow through skills
- High attention to detail and efficient in managing many simultaneous tasks and projects
- Highly communicative, responsive and accessible
- Looking for a full time (equivalent hours) position
- Excellent references from a recent job with similar experience
- Must have own car and live within 1-2 hours of Billericay, Essex
Compensation: £9 hr to start
Ivy Marketing Services L.
100% (150)Projects Completed
150
Freelancers worked with
129
Projects awarded
47%
Last project
25 Sep 2023
United Kingdom
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