Hosting (VPS) expert to troubleshoot an issue with email
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Post a project like this3845
€50(approx. $54)
- Posted:
- Proposals: 5
- Remote
- #324487
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Description
Experience Level: Intermediate
Estimated project duration: 1 day
I have a reseller, VPS hosting account, and i am experiencing an issue with one of my client's email addresses.
The hosting is purchased from hostingzoom.com
server runs on linux and is managed via cpanel
the emails are pop3 being downloaded via outlook
the issue is that one of my customers (lets assume it's frank@domain.com) is sending emails out. when customers reply to the emails they are being delivered to john@domain.com instead of the original frank@domain.com. This does not happen every time. it's happening randomly. for example when i email the customer, the emails are being sent to his own mailbox frank@domain.com, but when other people email him, the issue happens.
i need some help from someone trustworthy to point me to the right area to check. the "reply to" field in outlook when setting up the email is properly setup with the right email address, other than that i cant find where the issue is.
the person that can help with this issue will be paid the advertised amount.
The hosting is purchased from hostingzoom.com
server runs on linux and is managed via cpanel
the emails are pop3 being downloaded via outlook
the issue is that one of my customers (lets assume it's frank@domain.com) is sending emails out. when customers reply to the emails they are being delivered to john@domain.com instead of the original frank@domain.com. This does not happen every time. it's happening randomly. for example when i email the customer, the emails are being sent to his own mailbox frank@domain.com, but when other people email him, the issue happens.
i need some help from someone trustworthy to point me to the right area to check. the "reply to" field in outlook when setting up the email is properly setup with the right email address, other than that i cant find where the issue is.
the person that can help with this issue will be paid the advertised amount.
Jesmond D.
100% (11)Projects Completed
16
Freelancers worked with
14
Projects awarded
30%
Last project
13 Nov 2020
Malta
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