Customer support agent (Evenings and Weekends)
- or -
Post a project like this3877
£12/hr(approx. $15/hr)
- Posted:
- Proposals: 51
- Remote
- #305689
- Completed
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6271326321461606350788451918448690419585363311502739351494416843385369
Description
Experience Level: Intermediate
We are looking for Customer Support Agents to provide evening and weekend cover of our inbound customer support function, and our LiveChat software.
payasUgym is one of the UK's most exciting start-ups, helping hundreds of thousands of people find try and use gyms near them.
All customer queries are inbound, and email/livechat based - there is no outbound work and no telephone work involved.
Our support agents are there to make sure that our customers have a fantastic experience of using our website. We are quick, polite and helpful.
Evening cover is continuous from 6:00pm to 9:30pm each evening.
Weekend cover may vary, but will always be a minimum of 4 hours per day.
The ideal person(s) for this job will:
...have strong experience of providing online customer support
...be a clear and confident communicator, especially in written form]
...be patient and polite
...be passionate about delivering outstanding customer service
...be reliable and willing to commit to work schedules at least 2 weeks in advance (to ensure that scheduling of cover is possible)
In addition to the remuneration for the hours worked we will provide initial paid training (this can be remote or at our offices in London).
payasUgym is one of the UK's most exciting start-ups, helping hundreds of thousands of people find try and use gyms near them.
All customer queries are inbound, and email/livechat based - there is no outbound work and no telephone work involved.
Our support agents are there to make sure that our customers have a fantastic experience of using our website. We are quick, polite and helpful.
Evening cover is continuous from 6:00pm to 9:30pm each evening.
Weekend cover may vary, but will always be a minimum of 4 hours per day.
The ideal person(s) for this job will:
...have strong experience of providing online customer support
...be a clear and confident communicator, especially in written form]
...be patient and polite
...be passionate about delivering outstanding customer service
...be reliable and willing to commit to work schedules at least 2 weeks in advance (to ensure that scheduling of cover is possible)
In addition to the remuneration for the hours worked we will provide initial paid training (this can be remote or at our offices in London).
Claire W.
100% (13)Projects Completed
9
Freelancers worked with
10
Projects awarded
64%
Last project
17 Jun 2019
United Kingdom
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