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Client Details
- Member Since: Aug 2010
- Last Login: 7 Mar 2011
- Jobs Posted: 2
- Jobs Awarded: 0
- Paid out: $0
Category:IT/Web/Programming > IT Support
ID:34713
Title:Customer support
Location:Anywhere
Job Description
We are an established personal VPN provider. Established in 2007 with several thousand customers.
We are looking for fluent english speaking staff to operate our live chat support for 20 hours per week in shifts of 4 hours.
Our live support is 24 hours per day so the opportunities are worldwide.
Candidates will be IT literate and familiar with setup and use of a VPN understanding PPTP , L2PT and Open VPN. They will also need to have a sound knowledge of all Windows and Mac platforms and a basic knowledge of Linux along with an understanding of basic networking, router setup and configuration.
Our technical support prides itself on empathy, patience and a sense of humour, do not apply if you cant relate this to our customers.
Job Budget
Type:Per Hour
Contract duration:Ongoing
Weekly commitment needed:20 Hours Per Week
Budget:£4 - £10 per hour (Approx $6 - $16)
Additional Information
Attached Files: None
Bidding ends:Bidding Closed
Job Posted:29/08/2010 18:47
Clarification Board
J. M. on 29/08/2010 23:33The National Minimum Wage is £5.80 PH, so your starting rate of £4 falls below this
Reply from Client
C. J. on 29/08/2010 23:51Hi Jimmy
As our ad clearly sates we are a 24 hour business and are looking to employ people from all over the world. Of course if we would employ in the UK we would comply with all UK legislation including minimum wage as we would in any other country or territory we would employ in. The reason we offered £4 to £10 is simply £4 is the minimum wage on this website and a competitive wage in many countries in the world for live support and up to £10 which we would pay for the right candidate.
M. L. on 30/08/2010 10:03Hi,
I have sent a bid in for this position. but on checking it after it was sent there a few typo's. Apologies for this.
Please could you tell me when you are expecting the position to be offered out. I noticed that the job offer is going to be running for 29 days.
Thanks Mark
M. L. on 30/08/2010 10:12Hi again,
Would we have access to the VPN logs for trouble shooting connectivity issues? Also are you running OpenVPN servers on Linux or running CISCO VPN concentrators?
Thanks Mark
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