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Job Details

Category:Marketing/Sales/PR > Customer Service

ID:17860

Title:Customer Followup Calls

Location:Anywhere

Job Description

Hi,

We need someone to make courtesy \'followup\' calls to customers of our Autocentre.

Within 3 days of the customer\'s car being repaired, he/she should be called to make sure everything is okay and to ask some basic scripted questions about the experience and record details missing from our database (such as email address etc).

This would be a 3 month contract ( following a weeks trial) that we may look to extend if successful.

We would expect between 5 - 10 calls per day. Each call should last no longer than 5 minutes plus time spent recording the details and/or providing feedback by email to our service team.

So this would fit perfectly as an \'add on\' activity to a flexible freelancer.

We would prefer a \'price per successful call\' quote (please note that we would expect 3 attempts to be made to contact a customer on 3 separate occasions before being abandoned)

We have run a successful trial period for this activity in-house but would now like to outsource it.

Many thanks,
Andre

Job Budget

Type:Fixed Price

Budget:Not Specified

Additional Information

Attached Files: None

Bidding ends:Bidding Closed

Job Posted:08/02/2010 17:29

Bidding activity on this Job

Bids:23

Who has Bid:

Clarification Board

E. B. on 08/02/2010 23:18
were are you based?

S. E. on 09/02/2010 11:49
Can the calls be made over 3 working days? Also, will you reimburse for the calls?

J. P. on 09/02/2010 19:46
Hi

I am based in Hampshire and am available immediately - i have a couple of questions;
How soon are you looking for someone to start?
what is your budget?
Many Thanks
Jennifer

V. H. on 23/02/2010 09:44
Hi

I bid for this job and just wondered if you had made a decision on this yet?

Thanks for your help

Regards

Vicki