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Job Details

Category:Research > Market Research

ID:17496

Title:Telephone Interviewer for survey work

Location:Anywhere

Job Description

Our company offers specialist consultancy advice in economic development and regeneration, with particular expertise in the knowledge economy and local/regional development.

We are looking for experienced telephone interviewers to help with our evaluation work. We currently have a number of surveys running. The surveys involve interviewing individuals and/or companies that have benefited from government funding in some way so we are looking to gather both quantitative and qualitative information from beneficiaries.

Duration of telephone interviews can be anything from 15 minutes to 30 minutes depending on which of the surveys you are working on. We would expect interviewers to input responses via an online survey tool and to keep a record of the number of telephone calls/types of responses in an excel spreadsheet (survey tracker) which we will provide. We will also expect interviewers to complete timesheets and to return both their timesheets and tracker via email on a daily basis.

Ideally are looking for full-time interviewers to work during normal office hours, however, we would also be interested to hear from those who may only be available 2 or 3 days per week. Hours of work are usually 9-5 but sometimes, we may have data for individuals who would prefer a call back in the evening so it would be an advantage if interviewers were flexible on this.

The survey work we have is ongoing so there will be repeat work for any interviewers we take on. However, because of the nature of our work, we cannot predict when we will/will not need interviewers. Currently, we need interviewers immediately and expect to be able to keep interviewers busy until mid-March, unfortunately, we cannot predict any further ahead than this.

Although this work is being advertised as being paid on an hourly rate, we often pay on a commission basis (depending on the survey budget) - this can be anything between £7 and £10 per completed interview. However, data can sometimes be poor ie. the respondents may not be interested/contactable. In this instance, we would move to the hourly rate to ensure that interviewers can earn a respectable fee that will keep them motivated. It is more important to use that interviewers are keen and interested in the work they are doing and that we collect good, robust qualitative responses than anything else - hence the potential to earn significantly more than the hourly rate.

We would expect the cost of phone calls to be included in the pay rate, whether that be hourly or commission based, we would therefore not expect to reimburse any expenses.

Each survey is assessed individually and only when it has been running for a couple of days can we decide which method of payment is most profitable for the interviewers. We would take a view based on the results of all interviewers, if it is common that interviewers are achieving a small number of responses per day then we will pay all interviewers the hourly rate. If it is common that interviewers are achieving a high number of responses per day then we will pay all interviewers on the commission rate. This is done to ensure that interviewers receive as high a payment as possible, what we gain by doing this is creating a team of committed, highly motivated and keen interviewers.

Job Budget

Type:Per Hour

Budget:Up to £10 per (Approx Up to $16)

Additional Information

Attached Files: None

Bidding ends:Bidding Closed

Job Posted:02/02/2010 13:47

Bidding activity on this Job

Bids:16

Who has Bid:

Clarification Board

A. R. on 02/02/2010 16:38
Hi Nicola,
Thank you for the invertation to bid on this project, due to other work commitments i would not be able to give you the hours you require, if you wish to contact me at the beginning of March, i may be able to commit to the project then.

Kind Regards
Alan

K. K. on 02/02/2010 16:51
Hi Nicola
Just to let you know my bid is flexible it sent it off before Igot chance to finish, I am actually available for at least 3 days I was just wanting you to trial me initially and if happy go from their :S

S. C. on 02/02/2010 22:53
hi

are we cold calling or are we given leads ?

B. H. on 03/02/2010 10:37
Dear Nicola J,

In order to provide a competitive bid, could you please advise on the proposed hourly rate (respondents not wishing to take part, etc).

Thank you.

Yours sincerely
Bernadette Herron

N. J. on 03/02/2010 10:49
The work we do is not cold calling - the people we call will usually have been alerted via email or letter that we will be getting in touch. However, if they have not been alerted, they are usually open to speaking with us as they are a beneficiary of the project we are interviewing them about.

N. J. on 03/02/2010 11:05
We are looking for an hourly rate from bidders that is no more than £10. However, working with us, your hourly rate is the minimum you will earn regardless of whether respondents complete the survey or not..

You will need to keep a record of calls you have made and we will provide an excel sheet for you to record contacts in so that we can see you are making a good number of calls even if you are not getting completed interviews. You will also need to complete a timesheet which we will also provide.

We already have several interviewers working for us, we can therefore compare timesheets and trackers to ensure that everyone is working at the same level. Doing this enables us to make the decision as to whether to pay by the hour or per completion. Whichever works out as the greater for the majority of our interviewers is the payment method we will use.

S. M. on 05/02/2010 12:55
Hello there,

I have relevant experience of this field. I was working from another website so that is why my portfolio is not updated. And, I have made account on this website day before yesterday so this is also the possibiltiy.

I am not telling you to hire me straighaway you can keep on trial basis and check my progress for around 2 to 3 days. If i meet up your requirements we can work along otherwise not a problem.

I hope to hear positive response from your side.

Cheers
Shawn