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Job Details

Category:IT/Web/Programming > IT Support

ID:9562

Title:IT On-Site Support

Location:Didcot/Oxfordshire

Job Description

We are a small company based in Didcot. We have an IT infrastructure based on Microsoft Small Business Server. We currently have a number of outstanding support issues that require resolution, these are listed below.

Please bid if you have the capability to resolve all the issues listed below and are able to work on-site at our office in Didcot.

Active Directory
1) Configure VPN (use Microsoft VPN integrated into AD, rather than Router VPN)
2) Add printers to AD, with a appropriate downloadable drivers (*2)
3) Ensure consistent naming of all PCs on networks (*10)
4) Ensure consistent use of sub-nets, DNS etc
5) Complete details of all users in AD, e.g. phone, mobile etc (*30)

IIS
6) Reinstallation of IIS (accessing e-mail & schedules from iPhone)

Exchange
7) Reduce mailbox sizes (and create PSTs for users)
8) Backup & restore procedures for MS Exchange (proven & documented)
9) Configuration of outlook to use HTTP on all PCs

PCs
10) Audit of all software used and licenses (Microsoft action pack licenses used & contact MS to free licenses no longer used)
11) Update all PCs to Vista (some are already)
12) Update all PCs to use Office 2007
13) Eliminate errors running SBS client on Vista machines
14) Review performance of office machines & troubleshoot machines running below par

Other
15) Ensure uses have unique passwords
16) Remote access (ensure all aspects of remote access available and documented for all remote users (*5))
17) Update user manuals concerning above (including scripts to set up VPN and remote e-mail access for new staff)

Job Budget

Job type:Fixed Price Job

Budget:Fixed Price: Not Specified

Additional Information

Approx start date after Bid is selected: Immediate (within 1-2 days)

Attached Files: None

Bidding ends:Bidding Closed

Job Posted:02/07/2009 15:56 pm

Bidding activity on this Job

Bids:9

Who has Bid:

Clarification Board

A. K. on 03/07/2009 10:22 am
Hi

Just a quick piece of clarification in order to enable me to bid - you say this is a small office, but how many client PCs are we talking about here? Most of what you want is straight forward enough, but it to get an accurate quote would depend on how much time is needed to work on each individual client.

Thanks
Andy

M. T. on 03/07/2009 10:24 am
Hello

When would you like to start this? I can offer service this weekend, to minimise interuption of work activity

Please contact

Mark

J. S. on 06/07/2009 16:38 pm

Would seek further clarification on certain tasks, and/or in some cases why the stated action is felt to be the best option. These are marked FC.


Active Directory
1) FC • why is this option preferred? Configure VPN (use Microsoft VPN integrated into AD, rather than Router VPN).

4) FC • how is this configured at present? Ensure consistent use of sub-nets, DNS etc

IIS
6) FC • why is reinstallation thought necessary • IIS is a fundamental part of W2003/SBS? What mechanism is envisaged for iPhone integration? Reinstallation of IIS (accessing e-mail & schedules from iPhone)

Exchange
7) FC •why is this the preferred option? Reduce mailbox sizes (and create PSTs for users)


PCs
10) FC- Please be good enough to advise on what basis you qualify to be an Action Pack subscriber. Audit of all software used and licenses (Microsoft action pack licenses used & contact MS to free licenses no longer used)
11) FC • How many? Update all PCs to Vista (some are already)
12) FC • How many? Update all PCs to use Office 2007
14) FC • How many troublesome/poor performing machines? Review performance of office machines & troubleshoot machines running below par

Other
15) FC • Windows server does not have this capability to my knowledge • however it can force users to set and then change their own passwords regularly. Ensure uses have unique passwords

T. C. on 06/07/2009 20:55 pm
Could you please Clarify the number of workstations that require an upgrade to Vista

Thank you

K. S. on 09/07/2009 13:31 pm
We received a significant number of proposals, many of which are quite detailed and at very attractive rates.

Unfortunately, our technical specailist is on holiday this week. Therefore, we will be contacting suppliers to address specific queries and ask a few of our own.

The one question I can answer is the number of work stations. We have 4 desktop and 4 lap top machines. Our SBS runs Exchange and acts as our file server. We have a seaprate development server for maintaining source code and running sales demos. We don't believe any work is required to the development server.

1 desktop and 2 laptops are already running vista. We have admin staff who can run software installs to help reduce time requried on site & costs.

Please bear with us while we work through the responses over the course of next week.

Thank you!

J. S. on 20/07/2009 16:21 pm
What happened about this project, please?