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PPH Certified
Self Certified
Speed typing > 50 WPM
10+ Years
About Me
Over 10 years solid experience in various support roles for international companies in London. Currently working as a virtual assistant offering a comprehensive range of services: administration & executive assistance, sales & customer support, research and translation - Educated to degree level, Trilingual.
Areas covered: Anywhere for virtual services - West Kent and London for office visits
Skills
PPH Certified
Self Certified
Job Reviews on PPH
by Stephane B on 18 Jan 2012
Zeina is great: fast, precise, diligent, smart! over 100% satisfied.
by Silverassets L on 06 Apr 2011
Zeina is efficient, reliable, helpful and uses her own initiative to get things done. She is excellent in all respects and a pleasure to work with. She has been a wonderful addition to my company and I would not hesitate in recommending her."
by Mark D on 05 Nov 2010
I would highly recommend Zeina for her excellent work in terms of turnaround, cost and quality of output in respect of internet research and lead identification.
Work Experience
Profile: With solid research, customer services and administration experience (pre and post sales support) for international companies. Reliably meet demanding deadlines, combine effective communication and organisation skills with attention to details.
Hands-on experience in:
1. Sales & Business Development Support /Customer Care: presentations, reports, leads lists validation, spreadsheets, templates, order processing,invoicing,e-marketing, mail shots and follow up calls, customer care: enquiries, complaints …
2. Administration / Executive Assistance: contact databases/ CRM development, business correspondence, diary and e-mail management, travel/event/conference planning and organising
3. Web Research and Translation (English, Arabic and French)
Education
Education:
1994 - 1998 American University of Beirut, AUB
Bachelor Degree in Business Administration,BBA.
Curriculum Courses: Strategic Planning and
Policy Formulation, Management, Micro and
Macro Economics, Marketing...
1992 -1993 College Saint Joseph De L'Apparition, Beirut
Baccalaureate Part II, Sciences Experimentales - French System
Training:
2008 -2009 EDI Learning and Performance: HLC - UK
Certificate in Business Management: Grade Distinction
Having demonstrated proficiency in the following units:
Effective Management
Employing People
Performance Management
Time Stress and Crisis Management
2003 - 2005 Business Language Training - London
Italian Language (Beginner)
Jan 2004 Reed Training - London
Introduction to Supervision and Team Leadership covering the supervisor's role, qualities for success and developing a team
1994 - 1998 American University of Beirut, AUB
Bachelor Degree in Business Administration,BBA.
Curriculum Courses: Strategic Planning and
Policy Formulation, Management, Micro and
Macro Economics, Marketing...
1992 -1993 College Saint Joseph De L'Apparition, Beirut
Baccalaureate Part II, Sciences Experimentales - French System
Training:
2008 -2009 EDI Learning and Performance: HLC - UK
Certificate in Business Management: Grade Distinction
Having demonstrated proficiency in the following units:
Effective Management
Employing People
Performance Management
Time Stress and Crisis Management
2003 - 2005 Business Language Training - London
Italian Language (Beginner)
Jan 2004 Reed Training - London
Introduction to Supervision and Team Leadership covering the supervisor's role, qualities for success and developing a team
