A quadlingual Training Manager and CRM Trainer, fluent in English, French, German and Italian. Proven experience in the analysis, design and delivery of effective, structured training programmes. Excellent people management, project management and organisational skills.

TECHNICAL CERTIFICATIONS HELD
Salesforce Certified Advanced Administrator
Salesforce Certified Administrator
SAS Certified Base Programmer for SAS 9
Siebel 7.7 Certified Business Analyst

Willing and able to learn and master new applications quickly. Experienced in managing & improving User Adoption.

SPECIALITIES
Quadlingual trainer; Training programme design, development and delivery; CRM experience includes [Link Removed], Siebel 7.8, ePharma, Siebel Call Center, Siebel Field Service, Siebel Service, Siebel Marketing, Siebel Analytics, Maximizer CRM 10.5, Crystal Reports XI and bespoke applications; Witness Quality Management; Base SAS programming skills; Enterprise Guide; SAS Marketing Automation; SAS Campaign Studio; SAS Customer Intelligence Studio.

Areas covered: UK, Europe