For the last 11 years I worked for an out sourced call centre managing accounts for international mobile phone companies, dealing with customer service calls, client payment and billing systems, dealing with data entry and customer complaints, making outbound retention and telesales calls managing many successful campaigns such as business to business, customer satisfaction and sales, also experienced in using VOIP/Skype and trained to work to set targets whilst delivering excellent customer service.
Self motivated and determined with proven leadership skills and managerial qualities and who has had a significant impact in achieving corporate objectives through effective planning and team work, also offering a full range of secretarial/administrative duties including, typing (audio & copy), formatting existing documents, data input, database management, telephone answering, mail shots and other general office duties, my aim is to offer a comprehensive phone answering/back office service - enabling you to carry on your normal day-to-day activities leaving the customer service and office work to me.