*Customer Care Manager at Yooneeq
Information Technology and Services industry
February 2010 Ã’¢ï’¿’½ï’¿’½ Present (5 months)

Yooneeq provides a range of services to help and grow businesses.Services include virtual Telecom solutions, 24/7 call answering, web development and Business Support.

My role includes: liaising with customers and ensuring customer satisfaction.
*Administrative Assistant at Trust ( Linguaphone)- Lebanon

-French Support for clients
-Coordination between Sales representatives and Clients.
-Responsible of the Inventory of the Warehouse
-Creation of sales Contracts and agreements for the Clients

*Client Service Representative at IO Centers- Kuwait
Information Technology and Services industry

I worked as a CSR (Client Service Representative). My role included:

Ã’¢ï’¿’½Â’¢ Taking clients on a tour in the centre and explaining about the different types of offices & facilities.
Ã’¢ï’¿’½Â’¢ Preparing Service Agreements for the companies that are renting offices.
Ã’¢ï’¿’½Â’¢ Making client request forms and dealing with customer complaints.
Ã’¢ï’¿’½Â’¢ Making receipts for client's payments.
Ã’¢ï’¿’½Â’¢ Booking conference and meeting rooms for internal and external clients.

*Administration at Gras Savoye-Lebanon
Privately Held ; Insurance industry
September 2004 Ã’¢ï’¿’½ï’¿’½ October 2007 (3 years 2 months)

This is a part time job. I have been able to develop my administration skills. My role included:

Ã’¢ï’¿’½Â’¢ Invoicing of the policies.
Ã’¢ï’¿’½Â’¢ Classification and filing of confidential files.

*Training at Credit Libanais
Privately Held ; Banking industry
August 2007 Ã’¢ï’¿’½ï’¿’½ September 2007 (2 months)

Internship program. Covering all aspects of Customer Relations. During my internship my role included:

Ã’¢ï’¿’½Â’¢ Opening of customer accounts.
Ã’¢ï’¿’½Â’¢ Dealing with customer complaints.
Ã’¢ï’¿’½Â’¢ Filling in loans applications