S.No. Associated With Client Name Company Name Training Contents Software Name Participant Type Location Training Type
1 NIIT Limited Wipro Uninor SQL Based DBA POS (Point Of Sales) Area Manager, Store Manager, Floor Manager, Operator, CRE Lucknow, Mumbai, Ahmadabad, West Bengal, Bihar, Jharkhand. Class Room & On Job Training
Oracle ERP Siebel CRM (Web Application) Area Manager, Store Manager, Floor Manager, Operator, CRE Lucknow, Mumbai, Gujarat, West Bengal, Bihar, Jharkhand. Class Room & On Job Training
Hindustan Unilever Hindustan Unilever HHT (Hand Held Terminal) Intelligent Quantum Territory Sales Officer, Stockiest, Sales Man, Operator. UP East. Class Room & On Job Training
2 TAI India Limited Wipro ESIC Hospital SQL Based DBA Dhanwantari • HIS. Doctors & HOD, Nurses, Administrators, Paramedical. Delhi, Bangalore, Kolkata, Lucknow. Class Room & On Job Training


Insurance Industry - (12th’sep’2006 To Till Date)
Duration From 29th Feb 2008 To Till Date
Company & Designation ICICI PRUDENTIAL LIFE INSURANCE COMPANY LIMITED - Lucknow - Sales Trainer (CT)
Job Profile 1 Imparting training on company profile, basics of insurance, concepts of units, traditional products, unit linked products, AML, selling skills, role plays, presentations & group activities.
2 Training of Career Orientation Program, Advisor Induction Program, Product Refreshers, IRDA Refreshers, Business Orientation Programs, & Product Launch.
3 Responsibility to achieve minimum 60% Quick Start within a week by advisors who have attended the training program.
4 Responsibility to achieve minimum 40% Super Sprinter within Three weeks after the training program.
5 Responsibility to achieve minimum 30% Super Racer within one month after the training program.
6 Arrange presentation and campaign to promote sales.
7 Accomplishing refresher programs for the existing advisors
8 If required Trainer will go to present product to appointed client by Advisor or Unit Manager (Informed two days prior).
9 Record keeping of all training bills, attendance and attendance updates codes.



Duration 12th’Sep’2006 • 24th’Jan’2008 - 1 Year 4 Months 12 Days
Company & Designation Reliance Life Insurance Company Limited - Lucknow - Sales Manager
Job Profile 1 Team Handling of Financial Consultant
2 Responsible of recruitment and training of advisors and generate business through them
3 Review performance of Financial Consultants to improve their productivity.
4 To identify more Financial Consultants and to complete recruitment of the financial consultants as expected and communicated by the management, within the given time frame. To also achieve minimum expected sales target on a consistent basis through own team of Financial Consultants.
5 To monitor the performance of the team by following a regular tracking system and to ensure that the team members earn a good incentive so that the sales targets are achieved as well.



Duration 02nd’Aug’2005 •08th’Sep’2006 - 1 Year 1 Month 06 Days
Achievements Best Service Satisfaction award with the team of CCE & Advisor achieved 2nd position in the city which was 7th position in the previous year. According to JD Power •CSI.
Company & Designation ANAND MOTORS PVT. LIMITED (Authorized Maruti Dealer) - Lucknow - Customer Care Manager
Job Profile 1 Handling the team of CCE, Advisors, Supervisors and EDP Executive to maintain service satisfaction.
2 Every month & quarter CSI review with Maruti TSM and internal both.
3 All service Complain & Queries handling according to follow-ups with the customers.
4 Responsible to close all complain by Maruti & internal within one week.
5 Manage all service camp at place to place to achieve more satisfaction from the customer.
6 Responsible to maintain data base, records, daily service reports. Etc….



Duration 11th’May’2003 • 31st’July’2005 - 2 Year 2 Month 20 Days
Achievements 1 Taken 1st promotion within 6 month and 2 promotions in next 1 year From the post CCE to CRO to Complaint & Enquiry Officer (Assistant Customer Care Manager).
Accolades 2 Two formulized Project designed in MS excel which was awarded and appreciated by TKM & Toyota JAPAN, This project showing the improvement area of satisfaction level and it anytime ready to see the weaken area and how much we have achieved.
Company & Designation SUNNY TOYOTA - Lucknow - Assistant Customer Care Manager
Job Profile 1 Handling the team of CCE, Advisors, & Supervisors.
2 All service Complain & Queries handling according to follow-ups with the customers.
3 Responsible to maintain data base, records, daily service reports.
4 Responsible for SSI & CSI of Kanpur & Lucknow on daily basis.
5 Responsible to update SSI & CSI Report daily, weekly, Monthly & Quarterly.
6 In-house training to All CCE & Advisors on month to month.


Duration 09th’Jan’2001 - 30’April’2003 - 2 Year 3 Month 21 Days
Accolades Selected for the training of Complete Selling Skill when achieved 150% of the financial year target, which was 90 Lac and achieved 1.35 crore in an annum.
Company & Designation CITI BANK ( Intellect Support Services) DST - Lucknow - Business Development Officer
Job Profile 1 Generate business through own contacts & prospects given by telesales.
2 Achieve minimum 75% of month target.
3 Update DCR every day with minimum 5 new customers.
4 Responsible for customer satisfaction by fill the satisfaction card.