I am currently studying full time on a degree course at Nottingham Trent University. I often work as a freelance designer Making money during term time. I currentely run a successful design blog in which i run craft tutorials and blog about my every day craft projects and every day life. I use my passion to create hand made items i sell online and at craft fayres all around the country and internationally. Until June 2010 I enjoyed working as a customer service assistant in my local NEXT retail store since its opening in September 2007. More recently I worked for Joules Clothing in their customer service department as a customer care consultant.
Being part of creating a successful and thriving business has allowed me to understand a happy work ethic as well as the necessity for team work as well as independent thinking and competence. During my time as a customer service advisor and consultant I would deal daily with customer issues and needs in relation to face to face interaction as well as phone calls and orders. I also dealt with the selling and returning of goods and therefore am knowledgeable in the protocol of refunds and exchanges, dealing with vouchers and gift cards, computing orders and deliveries as well as the more personal side of customer service such as size advice, information of our products and store policies including dealing with any customer complaints and queries. Due to working in an environment that can involve taking financial and personal details I am fully aware of the current data protection acts and confidentiality policies. Along with providing excellent customer service I am also capable of communicating with head office, other stores and departments when required. I am also fully up to date with health and safety procedures in a working and busy environment and understanding of the necessity to follow company codes of practice.

Areas covered: UK