2011-present
Job Title: Telemarketing Project Manager (p/t)
Company/Location: UK Financial Survey/Home Based

• Managing team who are doing calls to customers to conduct a telephone survey
• Altering the script and objection handlers to help the team to fill more surveys and getting customers to have 2nd call backs
• Monitoring statistics relating to calling data from Team Members
• Motivating the Team Members to hit individual and collective targets
• Giving feedback to Team Members
• Receiving completed surveys that each Team Member completes
• Informing Management of the hours the team are able to work each week
• Reporting back to Management on the sales figures for each day
• Training new Team Members on doing the telemarketing calls
• Communicating to Team Members and Management via the phone, skype, e-mail and written correspondance
• Attending team meetings and business meetings via conference calls


2005-2011
Job Title: Telemarketer/Sales Administrator (p/t)
Company/Location: Freelance/Home Based

• Marketing/Sales: tele-interviews, tele-research, internet research, appointment setting, telesales and e-marketing
• Customer Service: telephone a/c management, support to customers, calculating quotes and setting tasks/diary call backs
• Administration: compiling/sending letters, sending e-mails, database cleansing, data entry and chasing payments

Previous clients; Electric Research, Cooper Murphy Ltd, PACEC, Lisergy, Direct Marketing Systems Ltd, Anderson Baillie Ltd,
Market Generation Services Ltd, Clean Geanie Ltd, Hercules Car Wash Ltd, Digi Tv Ltd and Training Solutions Ltd


2003-2005
Job Title: Payments/Test Team/Prototype: Team Assistant (f/t)
Company/Location: Capital One Bank/Nottingham

• Telephone account management relating to customer’s credit cards accounts
• Taking inbound calls, making outbound calls, making internal calls and transferring calls to other departments
• Diarising call backs and tasks lists
• Finding out solutions to customer problems
• Taking calls escalated from the UK call Centre and India Call Centre
• Basic debt management; setting payment plans and taking bankruptcy/IVA details
• Taking credit/debit card payments and selling new products/services
• Taking calls on new applications and special promotions
• 2 hours personal time weekly to learn another area of the company.
• I made sure that I was working as part of a team sometimes swap shift with colleagues
• Communicating to others face to face, via the phone and e-mail
• Attending team meetings and business departmental meetings and partaking in corporate videos for the HR Open Days


2001-2003
Job Title: Customer Billing Advisor (f/t)
Company/Location: Eon/Nottingham

• Dealing with customer queries relating to billing plus other general enquiries
• Making internal calls to resolve customer queries and complaints
• Task list work, compiling letters and doing sales.
• Basic debt management, setting payment plans,
• Taking credit/debit card payments, setting direct debits,
• Booking meter changes, calculating customer's bills, taking meter readings and booking meter readers
• Taking emergency calls when power cuts occur and booking emergency gas engineers for gas leaks.
• Dealing with business queries relating to their bills
• Liaising with other departments via e-mail and phone.
• Working as part of a team by communicating face to face, via the phone and e-mail
• Sometimes swap shift with colleagues
• Attending Team Meetings and Business Departmental Meetings and partaking in Corporate Videos for the Training Department