Aug 11 to date
Convirtual LTD - Owner
Business Consultancy and Virtual Support


Household and Beauty Distributors
April 11 – Aug 11 – Commercial Buying Manager

• Developing Supplier, Purchasing and Marketing strategy for this fast growing company. Introducing new product categories and marketing material for the monthly promotional magazine. Build Supplier base to maximise commercials and product spot buys. Introducing a new buying system and procedures to ensure smooth day to day running for stock replenishment and supplier commercials.


Foodservice Wholesalers
July 06 – March 11
Aug 10 – March 11 – Supply Chain Manager

• Responsible for Purchasing Customer Service and Telesales, a move championed by me to create day to day synergies across the two functions. Developing department managers and their teams to the next level. Creating and reviewing promotional activity from point of buy in to sell out mechanic, performing product gap analysis on customer sectors to aid up and cross selling, implementing lead generation programmes, introducing CRM system to aid customer issues and solution throughout business. Experienced in maximising supplier commercials.

Feb 08 – Aug 10 – Purchasing Manager

• Due to my success within the Telesales department I was asked to review and implement changes within the Purchasing department taking responsibility for: a team of buyers for all food and non food categories (5k lines), multi site stock management, reduction in working capital and delivery cost savings, supplier negotiation and management, new product introduction and range control, implementing KPIs to ensure new standard adhered to and customer demand met, control and reporting on commercials, product recalls and complaints.

July 06 – Feb 08– Customer Service Manager

• Responsible for complete structure and direction change of Customer Service and Telesales operations to take the company forward to compete on a national level. Initiating and implementing changes to working practices and general culture of business. Improving sales out figures by coaching and developing the telesales team and their managers whilst introducing and maintaining the highest standards in office KPIs. Responsible for all company promotions/offers with complete budget control of all areas. Creating Business Development plans based on the analysis of current business trends and putting these into action throughout the business with close management of Field Sales. Responsible for redundancies/consultation and disciplinary action.


Pharmaceutical printing company
June 05 – July 06 - Customer Service Manager

• Creating and implementing a business plan to maximise Customer Service, customer satisfaction and quality within this pharmaceutical company. Develop, motivate and train existing staff to the highest standards, redefined company processes to achieve best practice and cost efficiency. Recruit, train and succession plan for 2006 quarter two site merges.


Dec 02 – June 05 - Shower and Bathroom Manufacturers
June 04 – June 05 – Channel Manager

• After creating a successful customer service team I wanted to gain some marketing experience. As channel manager I was responsible for all POS, display material and showroom installation for the shower range dealing with retail and merchant sectors. Day to day management of marketing agencies and working closely with manufacturing and Key Accounts Managers to forecast in display models and materials whilst working to tight deadlines.

Dec 02 – June 04 - Customer Service Team Leader

• Responsible for the integration of existing UK and French companies into the UK Customer Service under the Kohler brand. Redefining processes, developing and implementing new procedures/policies to the highest standard to increase efficiency of the team. Mentoring the team to excel in customer service, sales and development. Accountable for complaint handling and effective resolutions. Responsible for the creation and implementation of training, liaison across all departments within the company to ensure smooth running of operation at the highest levels.


Travel Agent
June 99 – Aug 02 - Customer Service Manager

• Achieved 1st class sales and numerous prestigious company awards with multi-site accountability for sales and champion Customer Service of six locations together with Business Development and merchandising across nine branches throughout South East England and London. Tasked with creating a business plan to maximise sales/profit/service by developing and implementing business processes/policies throughout the infrastructure. Responsible for the development and training of staff, customer complaints and solutions.

Casino
May 96 – June 99 - Senior Receptionist

• Responsible for the day-to-day running of a busy Reception. Making sure gamming laws and securities were adhered to. Heavy involvements in event management meet and greet for customers. Diary management for Seniors Managers and Directors, arranging meetings and hospitality. Organising two busy restaurants.