About Me

Banking the cash that is received on a daily basis in the store and keeping a track on the Petty cash was an important part of my role.
Santander provides store cards which needs to be processed and if any missingincomplete details on the application form it needs to be chased with the customer.
Dealing with Customer complaints via email is also essential especially within the timeline. Answering phone calls, greeting customers, handling post and couriers.
Cash withdrawals during sale days are very crucial.
Resolving till issues, maintenance of RF guns. Scanning, printing, photocopying etc.
Stock check and order for supplies is vital for fortnightly orders.
Preparation of MIS reports, taking minutes of the meetings
Single point of contact for the People Soft Testing on the People Soft Software.
ISO Monthly internal audits for the team and assigning of new cases which came in on a daily basis to the Core Worklist using Microsoft Excel.
Acted as Floor Warden for the Emergency purposes and Business Continuity Plan.
Daily routine consisted of pulling up daily reports for the team running the People Soft Test, assigning of new cases to my colleagues and working on absence related cases which were recorded on Microsoft Excel.
Advising Line Managers to refer individuals to the OHS (Occupational Health Services) for professional advice on the health and capabilities of the team members via email using Microsoft Outlook. Preparing presentations and using Photoshop.
Advising Line Managers on the different ways to bring employees back to work on adjustments moving them slowly towards full duties recording every action on People Soft.
Absence, Discipline and Managing Underperformance related issues were also part of the role and communication played a key role.
MIS reports, recruitment, administration, performance and disciplinary issues, maternity and payroll. Managing and booking of conference rooms and cleaners.
Have met deadlines and was appraised as an “Excellent performer”.
Handling inbound calls which involved high-end analytical reasoning and logical thinking and recorded on Quick time based application.
Following standard operating procedures, quality and time had to be maintained as required.
Took initiative to prepare reports of team member’s stats on a daily basis and team meet reports as and when required using Microsoft Office package.
Handled a team of 10 in the absence of the Team Leader which involved marking attendance daily, preparing the operations related support documents for the team, taking escalations.
Have been trained in Dial Up, ISDN, WAP, Broadband (Wireless and Wired) and Business Broadband.
Have been provided with a certificate for “Outstanding Performance”.