Accounts: Experience of sales ledger management and control of payment processes. I had responsibility for cash forecasting and liaised with sales team to be aware of their new business and forecast the effect this would have on the business. Responsible for 4 main sales ledger contracts and invoicing for each of the 600 candidates each contract had.
Administration: I am an organised individual and had responsibility for the general office management: ordering of stationary, monitoring of post and general office duties
Computer skills: I have a full knowledge of MS Office and also working with in-house computer systems.
Team working: I am comfortable working in large or small teams or individually. I work well with all members of staff at all levels, with my latest role reporting direct to the board of directors and advising them of any issues that I may have come across.
Customer Service: I pride myself on my ability to develop relationships with customers and peers. I ensure that customer service is always priority when dealing with both internal and external customers
Management: I have successfully run a team of 5 employees. I have been involved in recruitment, training and on-going coaching of my staff and also assisted with redundancy. I provided direction to the team ensuring effective communication of strategic requirements of the company
• I started working for this company as a temporary member of staff, quickly working my way up to my current position of Head of Funding/Office Manager in April 2009.
• Manage data administrators to ensure that responses to queries are dealt with effectively and efficiently
• Develop relationships with funding partners, winning contracts worth £500,000 to deliver NVQs and Apprenticeships
• Monthly 1-2-1 meetings with each of the funding partners
• Full responsibility for sales ledger and projecting cash flow. Ensure that aged debt was kept to a minimal – average aged debt was 28 days.
• Aid in decision making to maximise cash flow
• Ensure assessors are aware of timely completion of qualifications of their learners
• Develop the MAYTAS management information system and train staff
• Work with the quality manager to implement procedures within the standards set by the various awarding bodies, skills sectors and funding partners
• Maintain knowledge of government funding requirements and changes to NVQ (QCF) and apprenticeship qualifications, pass this knowledge onto my team and relevant department
• Maintaining management information and reporting this to the board of directors
• General Office Management
• Assisting with induction of candidates onto program and complete funding application paperwork with them, ensuring that all guidelines are adhered to and that the candidate is eligible for training.