Business / Technical / Project Manager with 20 years experience and proven success as Manager of Operations & Improvements, IT Projects, Bids & Contracts, Facilities and ISO Quality Systems. Diverse range of business, finance & technical knowledge, project, analytical & IT skills. Flexible all rounder, commits to targets, customer focused. Personable, smart appearance, MoD Security cleared.
Experience:
KEY SKILLS, EXPERIENCE & ACHIEVEMENTS
Self-Employed - Halsted Projects Ltd (since Sep 06) - IT Services & Business Improvement / Project Management
Data Analyst (5 Sep 06 ongoing) Contractor to Airbus UK on Lean Working Methods Projects.
Write extractor queries using BEx & Web Analyser on SAP R3 Data Warehouse; summarise & translate data into 67 KPI Charts for 52 Heads & Managers. Improve data integrity & use of MI. Provide ad-hoc reports, KPIs & analysis. Track costs against budgets on process improvements and A380 Engineering.
Market Analyst (Apr 07 - Jun 07) Business Case / Assessment report confidential for Moneysupermarket.com
Employer 2 Apr 01 to 4 Sep 06 - Chester & District Housing Trust
Partnership / Business Manager (May 05 - Sep 06) - Focal point for performance against SLA / Contract.
Business Development - partnering, stakeholder satisfaction, PQQs, Bids. Deliver best value & practice, continuous improvement and performance aware culture. Monitor 92 staff / 4 x team budgets & KPIs. Data Analyst & Business Objects Writer. Project Manager to implement IT System & `Intelligent Appointment Scheduler`. Write UATs and progress to sign off etc. Process manage and cost account for fleet / builder logistics / supply chain (70 staff) - out-sourced £0.6M stores, £70K 1st year savings.
Property Systems / IT Manager (Apr 01 - Apr 05) - Establish & manage structured work / IT environment.
Train 65 users raising 50,000 jobs at £5M pa on `Servitor IT`. Sys Administrator & Help Desk. Business Objects expert, develop KPI Reports for Trust Board. Manage builder stores & accounts. Troubleshoot / change processes, develop & implement lean working for trading a/c best value. £Ks ex-gratia as thanks.
Employer 1980 to 31 Mar 01 - Ministry of Defence
Business Process Re-engineering (Oct 99 to 31 Mar 01) – Process Consultant in £50M IT implementation.
PRINCE 2 controlled Project. `Baan ERP` system to a £500M turnover Agency, 4 sites, 6,500 staff. Undertook process mapping & re-engineering, gap analysis, skills assessment, data migration, change-management. Work now scheduled to meet demand, materials advance ordered/kitted £££Ks savings pa.
Strategic Planner (May 99 to Sep 99) - Change agent for MoD Maintenance Agency (part) rationalization.
Reduce 3 sites to 1 … investigated working practices & options, collected facts & figures, authored Business Case report and complex excel cost-benefit analysis. Union negotiations & redundancies, 30% staff saving, £2.6M cash savings. Report approved by Treasury / financial Auditors and Minister.
Bid Manager (Jan 99 to Apr 99) - Business Development, bids / tenders for avionics maintenance work.
Sole author of commercial bid to BAe Systems for £95M electronics / radar repair & logistics subcontract for `secondary radar`. Multifacet bid, complex supply chain & risk management, 25-year pricing strategy
Contract Manager (Oct 95 to Dec 98) - Trail-blazing commercial contract with large USA Aerospace Inc.
Bid Proposal based on huge excel workbook, then 6-months T & C negotiations. I set up the UK logistic base for Missile Counter Measures Support. Authored Management & Quality Plans. Managed team of software engineers writing test programs, controlled User Acceptance Tests (UAT). Daily use MS Project to report work schedules to USA. Negotiated several `post-contract` additional income streams.
Continuous Improvement Coordinator (Feb 94 - Sep 95) Implemented TQM & lean working practices.
Coach to 1600 staff & change agent towards culture of improvement & self-help. Set up an infrastructure then facilitated 120 CI Teams to self-assess, motivate and `quick win`. Map processes (Visio), document SLA with customers followed by reduction of non-value added & waste activity. Monitored costs & benefits (incl. consultants & meetings!) of TQM - was able to evidence £95K net 1st year payback.
Graham Halsted
Building / Facilities Manager (May 92 to Jan 94) - Project Manager of refurbishment & new build.
Complete strip (incl. asbestos) & refit existing workshops & offices. New build - specified / equipped & furnished £11M electronics repair workshop. Planned & managed the relocation of 600 staff & £££M equipment; massive data gathering exercise. Innovative to comply with regulations. Completed to cost & ahead of programme (just!) with 40% space saving compared to previous. Opened by Defence Minister.
Quality Manager & Auditor (Sep 84 to Apr 92) QA Manager (`90 to `92) - for 300 technical staff.
QA focal point, Executive Board member to escalate Audit / quality failures. Apprentice Trainer and Chairman of recruitment / promotion panels for technical staff. QA Auditor (`84 - `90) of ISO 9001 Accredited work systems including software development and Management QA Actions / Log Books. Recommended & documented improved work practices then reviewed adoption across organisation.
Performance Analyst (Jan 84 to Aug 84) - Time studies, synthetics, activity sampling. Method Study using process / travel / activity charts, video analysis. Tact & diplomacy - negotiations with Unions over times etc.
Technical Manager (1980 to Dec 83) - Manager of large teams of electronics repair & maintenance staff.
Team-working environment delivering scheduled MoD Avionics R&M work to time, cost & quality targets. KPIs measured weekly. Responsible for technical training, staff welfare, budgets, health & safety, COSHH, facilities, supply chain / resources, risk management and continuous improvement.
Partner in Garage Business (2nd income, concurrent with main career) - Prime role car sales & financials.
I did accounts, vat & payroll, suppliers, advertising etc. I was the brains & main mover in the business, enjoyed buying & selling cars; aggressive environment. Shaping & valuable experience in my early 20s.
Education and Training:
QUALIFICATIONS & PROFESSIONAL DEVELOPMENT
Self-taught & numerous courses (full details on request) to improve & broaden skills & knowledge to reinforce professional ability in BS EN ISO 9001 / 14001, TickIT & IIP Accredited Organisations. Briefly:-
1. Assessed by Membership Panel of Chartered Management Institute - awarded full membership
2. Chartered Management Institute - Level 4 Diploma in Management (2 year, Credit)
3. Royal Military College of Science - Management Services Practitioner Certificate (13 wk res’l, Pass)
4. City & Guilds - Full Technological Certificate in Telecommunications (3 year, Credit)
5. MoD - Avionics / Telecommunications Technician Certificate (2 year, Merit)
6. GCE - 6 x O-levels, 3 x A-levels - pure & applied maths, physics, engineering drawing
24 individual Management Courses, including:
Staff - maximising potential, discipline & efficiency, appraisal & welfare counselling.
Projects - management, planning, problems & decisions, tactical & financial planning, PRINCE.
Pro-active & time management, maintaining momentum, team motivation & leadership.
22 individual `Functional` Courses, including:
Quality - assurance & control, cost measurement & analysis, contractor assessment.
Bid proposals & contract negotiation, risk, health safety & environmental, numerous IT,
enterprise resource planning (ERP) - sales & operations, MRP II, business excellence.
GENERAL PROFILE & INTERESTS
Presentable appearance with a cheerful and engaging personality - easy to get along with. Versatile and resourceful character who enjoys variety and fresh challenges - particularly when outside previous experience. Likes to see an `output` for time spent. Job interest more important than just high salary level.
Designed, managed & worked on self-build family home. Done loads of hands on building work - all trades, currently building conservatory. Taught myself Home-design CAD & Web Design. Distance learning for ABBE Diploma in House Construction. Manage portfolio of stock investments. Healthy diet & nutrition.
References available on request:
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