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PPH Certified
Self Certified
About Me
Virtual Assistant
Administration
Bookkeeping (obtaining ACCA quialification at the moment)
Data entry
Presentation creator
Presenter
English-Russian translation
Professional teacher of Russian
Writing in Russian
Areas covered: Administration, translation
Skills
PPH Certified
Self Certified
Job Reviews on PPH
by Dina K on 23 May 2011
It is always a pleasure to work with Natalia. She is smart, easy going, highly professional and has great work ethic, communication skills and is always interested to do the best job she can do. She is always on time and rather flexible. I highly recommend her to other people looking for great employees here on PPH.
Work Experience
Virtual Assistant of international photographer since 02.2011
ï€ Correspondence with potential clients
ï€ Meeting with the clients, negotiation over terms and conditions of the contracts
ï€ Made 2 contracts on the overall amount 3500 pounds
Review and Verification specialist, Nortec SPb 11.2007 -05.2008
ï€ Conducted primary research of UK customers (about 1000 surveys)
ï€ Was promoted to Verification specialist, controlled and verified the information collected by researches
ï€ Delegated the work between up to 7 verification specialists
Manager, Hi-Net company, Saint Petersburg 02.2006-10.2007
ï€ Created and staffed the sales/customer service team for Internet catalog project
ï€ Managed the requirement and selection process
ï€ Developed business process for successful candidates
ï€ Managed 3 sales people
Customer Relationship Manager, MusicMag store/recording studio, Saint Petersburd 06.2006-12.2006
ï€ Identified the breach in CRM and the improvements that can be made in customer attraction strategy
ï€ Developed a database – electronic-based customer mailing system
ï€ Managed database of about 150 customers in MS Acsess
ï€ Increased sales of new products and pre-order sales by 10% as a result of mailing specific offers to selected customers.
Development specialist, Neptun Hotel, Saint Petersburg 06.2005-02.2006
ï€ Analysed inefficiency in customer service department
ï€ Researched over 300 existing instructions and rules
ï€ Developed and implemented improved business process
ï€ Reduced the amount of cash and money transfers related mistakes by 50%, reduced the time for dealing with cash and money transfers and related issues by 20%
Feb 2011 to Present
Virtual Assistant of international photographer
- Correspondence with potential clients
- Meeting with the clients, negotiation over terms and conditions of the contracts
- Made 2 contracts on the overall amount 3500 pounds so far
Education
Since 09.2010 ACCA qualification, London School of Business and Finance.
09.2009-07.2010 HNC Diploma in Performance (Piano), London Centre of Contemporary Music
09.2008-07.2009 ABC Diploma Broadcast Media, University of The Arts London
09.2007-07.2008 Diploma “Teacher of Russian as a Foreign Language”, Nevskiy Institute of Language and Culture
09.2001-07.2006 Engineer Degree “Audio and Visual Technology”, University of Aerospace Instrumentation (Saint-Petersburg)
09.2009-07.2010 HNC Diploma in Performance (Piano), London Centre of Contemporary Music
09.2008-07.2009 ABC Diploma Broadcast Media, University of The Arts London
09.2007-07.2008 Diploma “Teacher of Russian as a Foreign Language”, Nevskiy Institute of Language and Culture
09.2001-07.2006 Engineer Degree “Audio and Visual Technology”, University of Aerospace Instrumentation (Saint-Petersburg)
