Professional Experience

I am now hoping to employment which is suited to my customer service and Microsoft Office skills and experience, which is also stimulating and varied. I like to work as part of a team, but am quite capable of using my own initiative if required. I enjoy a challenge!
Since July 2006 I have undertaken Microsoft Outlook and PowerPoint training at Hounslow Computer Learning Centre and worked in mainly temporary positions as follows:

20th November 2008 • Ongoing
Customer Services Clerk • NCP, Twickenham, Middlesex.

This is a face to face customer services role which I very much enjoy. My main duty is the issue of and taking payment for various parking permits (residents, resident’s visitors, Business, Traders etc). I also issue some on line permit applications, and refunds when a permit is surrendered for whatever reason. Also arranging parking suspensions and dispensations. Providing advice both on the telephone and in person at the office to members of the public. Dealing with parking ticket appeals and payments. Some cash reconciliation and banking. This is a busy and varied role, and I am sorry it will be coming to an end!

22nd August 2008 • 6th October 2008
Procurement Assistant • Transport for London, Victoria Street, London SW1

My main duties are organising meetings using Outlook and taking, typing, and distributing minutes. Preparing PowerPoint presentations for workshops and meetings. Compiling data in Excel regarding suppliers and tenders, and producing comparative pivot charts and reports.

25th June 2008 • 15th August 2008
Site Secretary/Receptionist • SES Ltd, Twickenham Rugby Ground (temporary booking)


Taking and typing minutes. Typing correspondence. Meeting and greeting visitors. Monitoring sub contractors and direct employee attendance. Document control and preparation. Petty cash control. Liaising with Head Office and outside organizations. All administrative duties, for example, post distribution, faxing, e mailing and so forth.

7th June 2007 • 17th May 2008
Administrative Assistant • London Borough of Hounslow (temporary booking)

My first position was with Children’s Services and Life Long Learning. This involved post sorting and distribution, faxing, e mailing, photocopying, printing. Preparing documents for meetings. Switchboard, diary management using Outlook.

I was then moved to the Independent Living Team with Heston Social Services, which was a much more challenging role! It included all of the above, but much more diary management, room and refreshment booking, and travel arrangement. Also arranging staff training and development. Taking and Typing minutes. Fairly extensive use of Outlook and Excel to set up staff rotas, flow charts and records of client allocation. I was also responsible for arranging the purchase of new office equipment (printers, fax machine, computer terminals).
I have really enjoyed this, it is more of a Personal Assistant position, but unfortunately all temporary posts at Hounslow Council are to be offered to internal staff only

19th January -16th February 2007
Site Secretary/Document Controller • Birse Water

This was a delightful booking! Birse water are subcontracted to Thames Water at their Twickenham site. It involved document control (particularly Health and Safety documentation) using the BIW system, maintenance of site diaries, health and safety incidents etc, and the production of monthly charts and reports to accurately display this information. I also took, produced, and distributed minutes, issued security passes to visitors and sub-contractors, processed operatives time-sheets, and produced booklets, charts and reports for meetings. This was a varied and busy role, and I was sorry when the permanent employee returned from leave, and I had to go!

2nd -16th December 2006
PA • Seimens

This was a challenging and enjoyable role with never a dull moment! Based at the BBC’s offices in White City, it involved extensive diary management for five executive managers using Microsoft Outlook, travel arrangements, booking conference venues and refreshments, taking and producing minutes, dealing with expense claim and many other ad-hoc duties. This was a short booking, but it greatly improved my experience and confidence in the role of Personal Assistant.





November 20th • October 30th 2006
Data Entry Clerk • Spring Grove Housing

This role involved entering property maintenance data on the in-house system, filing, faxing, photocopying, and various ad-hoc administrative duties.


September 2005 • July 2006
Administrator • CPD
Duties
CPD is a company dealing in office interiors. The duties were very varied. They included processing purchase invoices for payment, typing routine correspondence, taking credit card payments and issuing credits. Also, I was responsible for ordering office supplies and maintaining sufficient levels, and the distribution of post. Liaising with the sales, purchasing, warehouse and transport teams, and also with customers and clients.

December 2004 • June 2005-06-24
Contracts Administrator • CPC UK Ltd
Duties
CPC UK Ltd is a company involved in the sale and installation of refrigerant gas detection products. Working as assistant to the Contracts Manager, my duties were quite diverse. They included all administrative tasks such as filing, invoicing, answering the telephone etc. Also, I was becoming more familiar with calls involving quotes, sales, and purchasing. I also created a database using access to store details of sales contact made at exhibitions and through magazine advertising.

June 2004- September 2004 (Temporary Position)
Administrator - Electronic Security Plus Ltd
Duties
ESP are a company who supply and install security equipment to companies, principally the Homebase chain of stores. My duties included allocating work to directly employed engineers and subcontractors, ordering equipment and arranging for it to be delivered on site to coincide with the engineers visit. I also liased with suppliers, clients, and engineers by telephone and e mail. I sorted post and faxed instructions and drawings/plans to engineers. I typed routine correspondence, filed, photocopied, and dealt with the daily post. I also invoiced clients using excel .

January 2004 - May 2004 (Temporary Position)
Administrator - Short Term Engineers
Duties
Short term Engineers are a recruitment company. My duties were originally tracing references and work histories for engineers who wanted to work airside at Heathrow Airport. After a while my duties broadened to include dealing with time sheets and pay queries, sending out mail merges to contractors both postally and electronically, and general administrative duties.

September 2003 • November 2003 (Temporary Position)
Medical Receptionist
Duties
Dealing with patients who were often distraught, both over the telephone and in the surgery. Arranging appointments and ensuring that the doctors knew their patient had arrived, and that they went in the correct order, as some people would try to jump the queue! Opening the surgery in the morning and making sure that the notes for the day’s patients were in the doctor’s room ready for them. Closing the surgery in the evening and ensuring that everything was locked securely, and the answer phone switched on to inform patients what to do in cases of emergency. Arranging home visits, and transport to hospital for elderly or disabled patients. Issuing repeat prescriptions, and maintaining records using EMIS. Also routine administrative tasks such as filing. I worked as part of a team, but was often called upon to use my own initiative.

September 2000 • September2002 Thames Valley University
Administrator
Duties
Liasing with lecturers and other administrative staff. Advising students regarding choice of pathway, and study options open to them. Receiving assignments and ensuring they were allocated to the correct lecturer for marking. Taking minutes at Pathway Assessment and Subject Assessment Boards and ensuring that I had them typed and ready in time for the student’s marks to be published. Assisting in the organisation of the Graduation Ceremonies, which ran over three days at the Wembley Conference Centre. I also attended the ceremonies to assist, which was hectic, but very enjoyable. To see everything run smoothly after months of planning, and considering the amount grandaunts and their guests, was very satisfying.





April 2000 • September 2000 London Borough of Hounslow
Administrative Assistant
Duties
Working in the Street Cleansing section, I was responsible for dealing with complaints and queries from local residents regarding their refuse collections and street sweeping. I was also responsible for the operative’s time sheets, using them to submit wages figures to the payroll section on a weekly basis, using Excel.

June 1999 • March 2000 FMCS
Senior Administrator
Duties
FMCS is a building and maintenance company sub • contracted to Richmond Council to carry out repairs to council owned dwellings. I would deal with tenants’ complaints and queries both on the telephone and in the office. I would allocate tasks to our operatives. I was responsible for invoicing the client using Excel, and for typing routine correspondence using word. I would regularly liase with council housing officers and surveyors.

March 1999 • June 1999 The Halifax
Cashier
Duties
Dealing with deposits, withdrawals, standing orders and bill payments, and advising customers of financial products that might be of interest to them.

December 1998 • March 1999 Un-employed

June 1998 • December 1998 Victoria Wine
Branch Manager
Interviewing, hiring, and training staff. Stock ordering and control. Cash reconciliation and banking.

April 1989 • December 1997 The Benefits Agency
Customer Advisor
Duties
Interviewing and advising customers of there entitlements to certain benefits, and calculating, both clerically and using the In house system, the amount of benefit to be paid. Liaising on a regular basis with other organisations, such as Social Services, council Housing Officers, Carers, and Health Visitors.