CAREER SUMMARY
 Results oriented Management professional with over 5 years of extensive & incisive experience in spearheading activities in the spectrum of operations, business development, and process & people management.
 Strong competencies in processing Personal Loans and Credit Cards
 Demonstrated excellence in Client Relationship Management, exploring business prospects, registering turnarounds & impacting bottom-lines
 Good Team leader & player with performance assessment, training & mentoring capabilities
 Well adaptive towards corporate culture and behaviour & ability to work under pressure
 High interest in visualizing and presentation that helps to excel in product management skills
 An enthusiastic, creative, fast learner and good at reproducing and applying techniques
 Proven strength in problem solving, coordination and business analysis
 An ambitious, self motivated & hardworking individual with an excellent relationship management and ability to manage time effectively

WORK EXPERIENCE

Operations Manager, Easy Life Financial Services, October 2004 • April 2008

Responsibilities

 Managing the complete branch operations with key focus on bottom line profitability by ensuring optimal utilization of available resources
 Ensuring achievement of overall branch targets by generating business and cross sales
 Credit analysis by using a credit score model
 Forecasting, Business plan, Capital Budgeting, Cash flow projections, Variance Analysis and managing day to day financial activities
 Recruiting sales force and give them Product training to achieve business goals
 Processing Files and checking the creditworthiness of applicant customers
 Quality check, Loan bundling, Maintaining Insurance tracker and audits
 Collection Updation and Delinquency reporting
 Daily reconciliation and disbursement of loans
 Post Disbursal Audit and closures
 Coordinating between sales force and the Management
 Motivating and mentoring sales personnel and undertake performance appraisal
 Maintaining of daily and monthly MIS for Credit and Collection
 Portfolio tracking - Delinquency analysis, Reject analysis
 Customer Relationship Management • Establishing personal relationship, resolving client queries and complaints and providing them guidance on various products.


Achievements
 Successfully launched new branch operations in Chennai
 Handled HNI customers of the branches and advising in investment portfolio.
 Lead Easy Life as a top two vendor for GE Money Personal Loans in Chennai market
 Successfully lead Easy Life as one among the top ten vendors in India in 2nd quarter 2006

Territory Sales Leader, American Express, Chennai, March 2004 • September 2004

Responsibilities
 Sales of Charge Card Products and Mutual Funds to HNI customers
 Ensure the quality of new accounts and adherence to bank rules and regulations
 Acquire, Retain and Cross selling of American Express products
 Conducting Road Shows and Events to generate leads and make the public aware of American Express Products
 Ensuring a high quality customer experience and elevating customer satisfaction
Achievements
 Achieved 90% of the target month on month
 Identified new opportunities with key HNI customers
 Generated leads for Insurance and Mutual funds to cross sell American Express products

Executive - operations, Heritage Foundation, Delhi, April 2003-January 2004

Responsibilities
 Establishing and managing Heritage Elder Care services in New Delhi
 Obtaining corporate sponsorships for Heritage magazine • Senior Heritage Selections
 Liaison with hospitals to train and place students
 Cash flow projections and managing day to day financial activities
 Preparation of policies and procedures manual
 Entrusted with the customer relationship management and enhancing business from existing clients