A retail operations and general management specialist with wide experience and a successful delivery record of financial targets, people development, customer service efficiency, shop-keeping standards, inventory control and productivity improvements for blue chip market leaders in the fields of fresh food, general merchandise, leisure products, visitor attractions, luxury goods and business training.

A freelance writer and broadcaster in business and general print media including BBC Radio 4’s “You & Yours” consumer affairs programme. Business book available for preview on Amazon (type in \"Retail Confidential\")

I have written quality articles on business culture, management, leadership, junk mail, restaurant tipping, retailing and the environment, employee welfare, the city of Belfast, redundancy, etc., as well as book reviews. I also have a growing portfolio of published poetry in various magazines.

My published work has appeared in Tribune, The Guardian, Yorkshire Post, The Catholic Herald, The Grocer, Retail Week, What\'s In Store, Cambridge Evening News, Bristol Daily Post, NZ Management, Southern Cross, Open Eye, Edge, Belfast Newsletter, Ireland\'s Own, etc.

I have broadcast on business matters, customer service and presented my own spoof-poetry on BBC Radio 4 and BBC Radio Ulster.

Areas covered: All UK, Europe