Job Experience:-

(mar2009-June 2010)HCL

Job Title:-Senior customer care associate
Job Description:-

Handling escalations .
Achieving requisite quality & productivity standards .Supervising team. Providing training to new associates.
(2003-2007) DSGI Ltd. (UK)

Job Title: - Team Leader

Job Description: -

1. Direct dealing with customers.
2. Giving technical advice mostly related with computers, gadgets, networking and installation (Software & Hardware)
3. Dealing with customer complaints.
4. Answering phone calls.
5. Booking repairs.
6. Solving customer issues.
7 Training staff in different branches of the company.
8 Attending meetings on behalf of branch.
9 Processing credit applications (regulated by financial services authority of England).
10. Dealing with head office issues.

(2002-2003) Video Duplicating Company.

Job role - Risk Management

Job description:-

1. Monitoring machines from control room.
2. Reporting accidents and any damages done to machinery.
3. To make sure every single safety equipment is operational.


Languages-ability:-
English (speaking, reading, writing)
Punjabi (Mother tongue)
Urdu Hindi

Areas covered: uk