Producing clear, entertaining copy across a range of topics including travel, tourism, innovation and business is my stock-in-trade, either for the web or for print.

Related experience in project management across publishing, event management, and travel has allowed me to provide such services to a number of clients.

I also run my own property management operation for the four rental houses in my portfolio as I've found commercial agents to be lacking in thoroughness. For this reason I'd be happy to consider extending this service to include a small number of properties for other people in my local area (EdinburghFife).

Recent experience running a national tourism project has given me fantastic insight into issues around customer experience and service delivery and I have applied this to provide a consultancy offer in the area of customer experience for a number of tourism associations and individual businesses including high street retailers, visitor attractions, airlines and restaurants. This often begins with mystery shopping and subsequently includes business analysis and recommendations of how to develop the offering to gives best results for the business...via great customer experience and better focus, for example.

I'm also a qualified and highly-experienced translator who provides services from French & German to English.

Areas covered: Scotland, remote working also possible