Managed all aspects of the business from sales strategy to product delivery, reversing a long term decline in revenues and profitability despite the severe economic downturn.

Maximised the value created by all forms of shop promotion and marketing within a very tight budget - including front of house presentation, business literature, building relationships with local artists, various forms of advertising and raising brand awareness through local press and publicity events

Developed ties with other local businesses (through regular networking, Chamber of Commerce etc.) to encourage recommendation and to identify alternative locations to display and sell artworks

Establish links with new and established suppliers to improve stock range and availability, manage costs downwards and cater for a different market

Designed, built and maintained a company website to demonstrate products available and the services provided

Developed bespoke picture framing skills to ensure that the business could deliver a very high standard of customer service and maximise goodwill

Maintained business accounts and management information to monitor past/forecast performance, and business liquidity