Hello, I'm Dawn, a Virtual Assistant, Graphic Design and Copywriter. I'm over in Yorkshire with a bright and modern office just outside Leeds City Centre with meeting rooms and on-site parking. I started my own Virtual Office Support business last year and I have not looked back since. My skills are going from strength to strength. I got so busy that I took one two team members.

I deliver exceptional results to clients in supporting their business, projects and campaigns. Whether you are a freelancer, startup or growing business with a small team, I can help you in many areas. I can even help you build a team. I have over 10 years experience in Secretarial Support, Customer Care, Event Management, Copywriting and Graphic Design.

I have upgraded my phone system to a PBX switchboard which allows me to offer call handling services to multiple clients. My team and I can receive your unanswered calls (or all auto-transfers), answer busy lines, set-up call queueing, and much more. I also run a virtual contact centre for small UK businesses needing a dedicated outsourced Customer Support department.

Skills & expertise covered:

• Daily organisation
• Diary management
• Customer support
• Telephone and Email enquiries
• Event organisation and follow-up
• Sourcing meetings and appointments
• Travel and accommodation bookings
• Database management
• Spreadsheets and budgets
• Social Media management
• Copywriting and business correspondence
• Website maintenance
• In-depth online research
• Maintaining newsletters and e-newsletters
• Restructuring electronic and HD filing systems
• Handling complaints and issues
• Competitor analysis
• Chasing payments and managing customer accounts
• Copy and Audio typing of reports, agendas, minutes, notes, etc.

Software and application usage includes:

• Microsoft Word 2010
• Microsoft Excel 2010
• Microsoft PowerPoint 2010
• Microsoft Outlook 2010
• Highrise (CRM Software)
• ZOHO CRM (Contact Manager and Sales Management)
• ZenDesk (Helpdesk Software)
• Xero (Accounting Software)
• Harvest (Invoicing Software)
• FreshBooks (Invoicing Software)
• SalesForce (CRM Software)
• Sage Invoicing
• Sage 50

Please do not hesitate to invite me to bid on your job, I look forward to working with you!

Areas covered: Virtual Assistance, Help Desk Support, Events and Project Management, Transcription, Call Handling

Company name: Project Friday

Industry type:

Employees at your company: 2-4