• Managing the Service Intranet, the external website and other electronic systems such as the flexi-time module, and the use of email.
• Managing the relationship with the CMS agency for support, updates and projects
• Constant evaluation, research into new web and internal communications trends and prioritising various projects and initiatives.
• Working closely with all departments in developing Intranet content, delivering training to Intranet authors and document administrators and working on microsites and campaigns using strategic content planning and online techniques.
• Reporting to strategic working groups within the organisation, presenting usage statistics, asking for feedback, giving advice and presenting new ideas, sections and functionality.
• Using social media tools to enhance communications both internally and externally, and implementing a social media strategy in a traditional organisation, using presentation skills to sell its benefits to reluctant management teams.
• Developing policies and procedures for e-communications related issues and subjects, such as the Use of Social Media Procedure and E-Communications Policy.
• Presenting the benefits of social media and other digital channels to senior managers.
• Compliance with WCAG 2.0 accessibility standards and other requirements.
• I have temporarily line managed the Development and Review Team – which consists of four diverse roles
• Managing the small E-Communications budget for purchase of design, modules and projects.