Up until Nov 2010 I was working for a Telemarketing company as a Project Manager: Business to Business Lead Generation, List Cleansing/Building and Market Research campaigns. Reporting to the Senior Project Manager and Managing Director. Working alone or managing a team of up to 6 people, on multiple projects, I was responsible for all aspects:

â�’¢ Initial briefing
â�’¢ Liaising with clients in writing and verbally, managing expectations
â�’¢ Scheduling
â�’¢ Briefing and managing team
â�’¢ Appointment setting
â�’¢ Lead Generation
â�’¢ Market Research
â�’¢ Identify and retrieve contact details of key decision makers
â�’¢ Updating and maintaining CRM Systems (Internal and Clientâ��s)
â�’¢ Ensuring targets are met and project stays within budget by tracking metrics
â�’¢ Delivering project to clientâ��s expectations, budget and deadline
â�’¢ Invoicing
â�’¢ Appraisals and One to Ones for staff
â�’¢ Training and Monitoring Staff Progression

Lead Generating to Senior Level Management and Gathering data on organisations across the world either by telephone or internet research.
This year I travelled to Paris to train with one of our clients, in order to take over the role of one of their Marketing Managers whilst they were away on maternity leave.
I have been required to speak to people from all walks of life and overcome language barriers in order to obtain the information required.

I also have 7 years experience working in call centres and sales offices. I have an excellent telephone manner and customer service skills.