Over 10 years solid experience in various support roles with international companies; I am a virtual assistant offering a comprehensive range of services: administration and executive assistance, sales and e-marketing support, customer service, WordPress website management, research and translation - Educated to degree level, Trilingual.

Area Covered: Anywhere for virtual services - West Kent and London for office visits
Work Experience Summary: Profile: With solid research, customer services and administration experience (pre and post sales support) for international companies. Reliably meet demanding deadlines, combine effective communication and organisation skills with attention to details.

Hands-on experience in:
1. Sales/Business Development/Customer Support:presentations,reports,leads lists validation, spreadsheets,templates, order processing,invoicing, mail shots and follow up calls, customer care: enquiries, complaints …
2. E-Marketing Assistance:targeted mail shots research, newsletters, tracking through web analytics, and various email marketing and email list management tools like Constant Contact, MailChimp ...
3. Wordpress websites, uploading blogs, updating page/post contents, and restructuring web pages for clients
4. Administration/Executive Assistance: contact databases/ CRM development, diary and e-mail management, travel/event/conference planning and organising
5. Research and Translation (English, Arabic and French)
Education Summary: Education:
1994 - 1998 American University of Beirut, AUB
Bachelor Degree in Business Administration,BBA.
Curriculum Courses: Strategic Planning and
Policy Formulation, Management, Micro and
Macro Economics, Marketing...
1992 -1993 College Saint Joseph De L'Apparition, Beirut
Baccalaureate Part II, Sciences Experimentales - French System

Training:
2008 -2009 EDI Learning and Performance: HLC - UK
Certificate in Business Management: Grade Distinction
Having demonstrated proficiency in the following units:
Effective Management
Employing People
Performance Management
Time Stress and Crisis Management

2003 - 2005 Business Language Training - London
Italian Language (Beginner)

Jan 2004 Reed Training - London
Introduction to Supervision and Team Leadership covering the supervisor's role, qualities for success and developing a team