I carry out telemarketing projects for businesses.

My desired job role is a position as a tele-research executive, customer service executive or trainee bid manager.
My interests consist of cycling plus I am very interested in innovation and new products


IT Skills
Databases/CRM: Sage; Sales Logix, Act. Highrise, Bright Pearle, File Maker Pro, Zoho CRM and dialler CRM’s
Operating Systems: Apple Mac OS X and Windows 7
Office Apps: MS Word, MS Excel, MS Access, MS Power Point, MS Outlook and MS Internet Explorer 9
Other Apps: Adobe; Photoshop, Acrobat Reader, Google Mail and Google Docs
Office Equipment BT Landline, BT Broadband, Printer and Scanner


Higher Education
2000-2002
Qualification: HNC in Business & Marketing (Legal Framework Unit) (Level 4)
Organisation: New College Nottingham
Location: Nottingham


Further Education
2005-2005
Qualification 1: OCN Adobe Photoshop
Qualification 2: OCN Quark Express
Organisation: The Sherwood Press Ltd
Location: Nottingham

2005-2005
Qualification: NVQ in Call Handling (Level 1)
Organisation: Siemens
Location: Nottingham

1998-2000
Qualification 1: GNVQ Advanced in Business Studies (Level 3)
Qualification 2: Information Technology (Level 2)
Organisation: New College Nottingham
Location: Nottingham


Education
1993-1998
Qualification GCSE’s: English C
English Lit C
French C
Science C, C
Graphics C
R.E C
Maths D
Geography D
Art D
Organisation: Forest Comprehensive School
Location: Nottingham
Work History



2011-present
Job Title: Telephone Operator (p/t)
Company/Location: Unity4 UK Ltd/Home Based

o Calling potential customers in Australia via the company dialler system
o Selling the “Hero of the Heart Lion cuddly toy” for the client the Heart Research Institute
o Calling potential customers in the UK via the company dialler system
o Signing up “Regular Donors” for the client Midlands Air Ambulance
o Taking debit/credit cards payments for sales and donations
o Setting up direct debits for monthly donations
o Sending invoices when the sale is complete and also certificates of thanks
o Data cleansing contact details like updating name, addresses, contact numbers and e-mail addresses
o Attending training and partaking in team meetings via tele-conference and web conference.
o Ensuring that I meet the companies’ targets for call statistics and monitor my own performance
o Adhering to company policies and procedures



2005-present
Job Title: Telemarketer/Sales Administrator (p/t)
Company/Location: Freelance/Home Based

o Marketing/Sales: tele-interviews, tele-research, appointment setting, telesales and e-marketing
o Customer Service: telephone a/c management, support to customers and calculating quotes
o Administration: compiling/sending letters, sending e-mails, database cleansing and chasing payments



2003-2005
Job Title: Payments/Test Team/Prototype: Team Assistant (f/t)
Company/Location: Capital One Bank/Nottingham

o Telephone account management relating to customer’s credit cards accounts
o Taking inbound calls, making outbound calls, making internal calls and transferring calls to other departments
o Diarising call backs and tasks lists
o Finding out solutions to customer problems
o Taking calls escalated from the UK call Centre and India Call Centre
o Basic debt management; setting payment plans and taking bankruptcy/IVA details
o Taking credit/debit card payments
o Cross selling and up selling new products/services to customers
o Taking calls on new applications and special promotions
o 2 hours personal time weekly to learn another area of the company and monitor my statistics.
o I made sure that I was working as part of a team sometimes swap shift with colleagues
o Communicating to others face to face, via the phone and e-mail
o Attending team meetings and business departmental meetings and partaking in corporate videos
o Adhering to company policies and procedures












2001-2003
Job Title: Customer Billing Advisor (f/t)
Company/Location: EON/Nottingham

o Dealing with customer queries relating to billing plus other general enquiries
o Making internal calls to resolve customer queries and complaints
o Task list work, compiling letters and doing sales.
o Basic debt management, setting payment plans,
o Taking credit/debit card payments, setting direct debits,
o Booking meter changes, calculating customer's bills, taking meter readings and booking meter readers
o Taking emergency calls when power cuts occur and booking emergency gas engineers for gas leaks.
o Dealing with business queries relating to their bills
o Cross selling and up selling products/services
o Liaising with other departments via e-mail and phone
o Working as part of a team by communicating face to face, via the phone and e-mail
o Sometimes swapping shift with colleagues
o Attending team meetings and business departmental meetings and partaking in corporate videos
o Adhering to company policies and procedures



1999-2001
Job Title: Front of House Team Member (p/t)
Company/Location: Pizza Hut (UK) Ltd/Nottingham

o Taking orders via phone and face to face
o Inputting orders into the computer ordering system
o Serving food, drinks and deserts
o Cash handling and payment processing
o Cleaning and tidying the restaurant
o Partaking in team meetings
o Adhering to company policies and procedures