Virtual Assistant - Business Consultant and Project Manager:-

Business consultancy and support
Project management
Process improvement
Office management and Personal Assistant
CRM database management / Client liaison and account management
Set up CRM databases, Project Management and email marketing tools
Research
Resource Management and Recruitment
Performance management coaching and process implementation
Professional CV writing & interview coaching
Delivery of webinar training/seminars
Social media updates and blogging

Twenty eight years of experience spanning office management and PA, to business manager, recruitment consultant, project manager and corporate operational resource manager/performance manager. A trained targeted selection interviewer and ITOL certified coach.

Strong IT Skills
MS-Office suite; Capsule CRM; business intelligence; ERP, e-learning tools; Oracle PeopleSoft; recruitment technology; workforce planning tools; Clarizen Project Management; SharePoint portals; GoogleDocs; Social Media; Professional Networking; Skype; LiveMeeting; NetMeeting; MailChimp; Trello; Dropbox.

Quick to adapt and pick up new systems and technology.

Rate dependent upon type of work and project duration.

Please see My Portfolio tab for personal endorsements.
Or visit my Website at operationoffice.com

Area Covered: North West and Remote work
Company Name: OperationOffice
Employees: 1


Work Experience
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Summary: Twenty eight years’ experience spanning secretarial/PA, Admin, through to Project Management, Business administration, Resource Management/planning, Recruitment, Performance Management, Talent and development planning. Experience of managing virtual teams. Adaptable and pragmatic with experience of working in a range of business environments from large, global corporate, to SME, Charitable trusts, educational establishments and as an independent freelancer. Willing to use any combination of my skills for short or long term projects.
Job Title: Virtual Assistant
Company: OperationOffice (self employed)
Description: Client Compass Points (Event Management)

Arranged and coordinated travel documentation for clients and compiled travel wallets. Collated client data; arranged flights and on-site logistics. Liason with delegates.
From:10/Oct/2011 To:14/Nov/2011

Job Title: Business Manager (contract)
Company: Stella Maris Independant School
Description: Managing all aspects of the school business operation including:-
All Finances/Bursar; Facilities management; Improving processes and implementation of technology; HR and Staff Development; Staff recruitment; Implementation of education policies and best practice; Planning and executing marketing/advertising strategy; Increasing pupil headcount; Partnering with the Head to move the school forward.
From:01/Mar/2011 To:01/Oct/2011

Job Title: Project Management - Freelance
Company: Oxbridge Medica and Aristos Medica
Description: Freelance assignment for Oxbridge Medica

Project Management of a Question Bank for specialist medical training courses and publications.
General Research
Marketing and sponsorship
Sourcing, attraction and recruitment of new writers for specialist medical material

Reference available for this assignment
From:01/Jul/2010 To:01/Dec/2010

Job Title: Resource Manager & Staff Manager
Company: Unisys
Description: Resourcing the right people with the right skills at the right time and cost to staff Unisys and client projects.
Implemented and executed a process to identify skills gaps vs business pipeline. Scheduled training where possible to maximise productivity and time spent on client billable work..
Maintained employee work schedules with actual and forecast project and training commitments.
Approval of third party contractor hire. Ensured due diligence conducted by exploring all available internal staffing options first and foremost.
Monitored and provided monthly MI reports on existing contractors, performance, skills and training..
Management of external service vendors and niche suppliers.
Conducted targeted selection interviews.
Supported and encouraged line managers and employees to align individual objectives and development plans against strategic goals.
Managed the performance, development and training records for approx three hundred employees. Provided regular MI reports to check compliance and progress.
Earned the status of subject matter expert for the company"s on-line performance management and training tools.
Facilitated, guided and documented discussions at the end of year performance management meetings to ensure that line managers applied consistency in rating staff across different industry and business sectors.
Produced the final MI report on year end performance rating distribution for head office and worked with business leaders to ensure that it aligned with corporate expectations and against the strategic salary planning budget.
Ad-hoc HR operations projects.
Arranged and coordinated mentoring partnerships or project secondments for employees to enhance specific skills.
Monitored expenses, absence and employee engagement.
First line employee relations
Conducted return to work and exit interviews
From:01/Mar/1999 To:01/Mar/2009

Job Title: Resourcer/Internal Contractor Recruitment Specialist
Company: Unisys (via JSA agency)
Description: Resourcer for in-house contract recruitment agency supplying Unisys Projects.
Sourcing external candidates for projects, data mining, professional and social networking.
Conducting targeted interviews
Working with business leaders to identify requirements and produce job specifications.
Obtaining approval for hire.
Raising resource requests.
Participating in recruitment fairs to find niche skills.
Build relationships with agencies
From:01/Sep/1996 To:01/Mar/1999

Job Title: Resourcer
Company: VNG Interskill Recruitment
Description: Resourcing candidates to fill vacancies.
Interviewing candidates.
Establishing relationships with new and existing clients.
Sourcing new vacancies.
Placing online advertisements for positions.
Campaign management and monitoring response
Preparing CV's and interview correspondence.
Preparing contracts
From:01/Jun/1991 To:01/Sep/1996

Job Title: Virtual Project Administrator & Research
Company: OperationOffice (self employed)
Description: Nov/Dec 2011
Virtual Project Administrator/Coordinator & Research assignment.
Researched and investigated suitable project management tools for client. Collaborated with a pool of resources to track progress of tasks against milestones to enable effective deployment of available skills to assign new tasks.
From:21/Nov/2011 To:01/Jan/2012

Job Title: Virtual Assistant - Researcher
Company: OperationOffice (self employed)
Description: Carried our research for cost effective (Saas) CRM and Project management solution for a small, expanding business. Presented findings as a proposal to enable the client to make a considered decision against available options. Hope to work on the implementation going forward.
From:09/Jan/2012

Job Title: Virtual CV Writer
Company: OperationOffice (self employed)
Description: Ongoing CV writing for a large, renowned Professional CV writing organisation. I also do CV writing for private clients.
From:03/Jan/2012



Education
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Summary: MS Office suite, human resource planning, people management, peformance management and development planning, writing winning proposals, targeted selection interview techniques, NLP, planning and budgeting
Degree: Part qualified CIPD
Field of Study: PDS scheme core management
University / College: MOL
From:04/Mar/2002 To:08/Mar/2004

Degree: ITOL Certificate
Field of Study: Coaching
University / College: Flex learning
From:28/Nov/2011 To:10/Jan/2012