Avaya & Cisco Unified Communications
SIP. H.323, VoIP and Unified Communications, corner stone technologies enabling me to deliver next generation Telephony solutions and applications to the business community. New and improving convergence skills have facilitated design, delivery and support of voice, video, presence and collaboration applications in the media revolution that is changing the telecommunications industry.
IPT integration, is a core focus and activity for the last 9 years, delivering in 2003, $1.5 million USD in call savings through the deployment of a toll-by pass VoIP network, and in 2007 streamlining work flow process through the use of CTI applications utilizing a new MPLS connected converged IPT network. Innovation and application of both Avaya and Cisco IPT Solutions to deliver solutions to the business community.
Area Covered: Anywhere via Telecommute /Collaboration and VPN, On-site Cornwall, Devon, Surrey
Summary: SIP. H.323, VoIP and Unified Communications, corner stone technologies enabling me to deliver next generation Telephony solutions and applications to the business community. New and improving convergence skills have facilitated design, delivery and support of voice, video, presence and collaboration applications in the media revolution that is changing the telecommunications industry.
IPT integration, is a core focus and activity for the last 9 years, helping to deliver $1.5 million USD in call savings through the deployment of a Cisco based toll-by pass VoIP solution, and streamlining work flow process through the use of CRM CTI applications utilizing a new MPLS connected converged IPT network. Innovation and application of both Avaya and Cisco IPT Solutions to deliver “best in class” solutions to the business community.
ACE - IP Telephony Certificate
ACS - Design: IP Telephony Certificate
ACS - Implement: IP Telephony Certificate
ACA - Implement: Call Center Certificate
ACA - Design: IP Telephony Certificate
ACA - Implement: IP Telephony Certificate
Avaya Product Authorized:
PA - Sales: Avaya Aura Communication Manager Enterprise Certificate
PA - Sales: Avaya Aura Communication Manager Mid-Market Certificate
PA - Design: one-X Portal Certificate
PA - Implement: Avaya Aura Communication Manager Mid-Market Certificate
PA - Sales: one-X Portal Certificate
PA - Implement: one-X Portal Certificate
PAA - Sales: Wireless Certificate
PAA - Implement: Session Initiation Protocol
PAA - Sales: Session Initiation Protocol
Completing Cisco Network Academy for CCNA
SpecialtiesS8xxx Media Servers (ICC, ESS, LSP)
Gxxx Media Gateways
Modular Messaging Server (SIP/H.323/Analogue)
Avaya One-X Unified Communications
Avaya Intelligent Presence Server (IPS)
Avaya SIP Enablement Server (SES)
Avaya Applications Services Server (AES)
Cisco Unified Communications Manager 7.X
Cisco Unity Connection 7.X
DiVitas Dual Mode UC (FMC)
IP Network Region Design:
QoS EF and AF
IP Phones (VPN)
Job Title: Senior Voice Project Engineer on the American Express Account
Description: As Senior Network Engineer on the American Express Account I provide EMEA focused Project Engineering and Operational Support of the Avaya and Cisco IPT Architecture.
Job Title: IPT Solutions Expert and EMEA Project Lead for the Sun Microsystems Account
Description: IPT Project Lead for Sun Microsystems Next Generation Office in Paris France, Planning and execution of Phased migration from Legacy TDM Avaya G3r to Cisco Unified Communications Manager and Cisco Unity Connection 7.x for 600+ users, MGCP Media Gateway Integration, H.323 Gateway Trunking to Avaya Communications Manager 3.x Hub Sites, H.225 Trunking to Legacy Gatekeeper environment, ISDN Q.931 debugging of both Cisco 3845 Media Gateways and legacy H.323 (H.225) Gatekeepers.
Installation and testing of Unified Communications IPT Architecture both Avaya and Cisco for Sun Microsystems CTO Lab.
Project Technical Lead for Avaya product and architecture selection of new builds and upgrades of Sun Microsystems locations.
EMEA wide Sun Support Contact Centre solutions and CRM.
Engages with Voice Architecture, finalize design and plans and implements.
S8xxx Media Servers, Gxxx Media Gateways, ESS, LSP, SIP Enablement Server (SES), Application Enablement Services Server (AE Services).
VoIP Bandwidth requirements.
VoIP system DSP Resource assessment.
Review QoS EF/CoS1/DSCP 46 bandwidth utilization reports.
IP Network Region Design incorporating MPLS Virtual/Ghost Network Regions.
Job Title: Avaya Voice Analyst (freelance)
Description: Working within the EMEA LCM as a Freelance contractor I delivered customer focused Project and Operational support of the global voice network for Sun Microsystems Inc.
My role was primarily a project engineering however I also assist the front line operations team with fault finding, MACs, tier 3/4 escalations to Avaya.
Projects have included:
Avaya SIP Enablement Server installation and integration of Cisco 7960 SIP handsets, xten-lite softphones Avaya CM 3.1.4 S8710 SIP trunking to SES, EC500 for use with One-X Mobile Dual Mode , OPS integration/mapping of CM stations to SIP clients.
IPT deployment of G700 Gateways utilizing new MPLS network, Network region design to accommodate Call Admission Control for limited QoS EF bandwidth, Avaya ACD Adjunct integration for Call Vectoring with Genesis T-Servers and Nortel IVR (provision of both MapD ASAI signaling and E1 interfaces).
Support of Forklift upgrade of legacy Avaya Definity G3r and G3Si to S8xxx media servers configurations with G650 Media Gateway.
Job Title: Voice Analyst
Company: Integra Networks
Description: Integra Networks PLC, an Avaya Gold Partner for the installation and maintenance of Avaya Network Alchemy Argent Branch and Argent Office IP-PBX"s. The Argent product (which has now been replaced by Avaya IP office) incorporated an ISDN30 and ISDN2e ISDN/WAN router, integral 10/100Meg switch, Caller ID enabled POTS blades expandable up to 180 ports.
While with Integra Networks I provided Help Desk/Field support based from the Chertsey office using a remote administration suite to identify issues from faulty handsets to debugging ISDN traces, Wan/ISP Traffic via the ISDN router and H.323 H.245 (VoIP/Control Protocol) Traffic issues.
Vendor escalations for both PRI and BRI ISDN issues. IP traffic analysis for identification of unauthorized Internet access by customer employees.
Job Title: PBX Technician
Company: Indeserve NZ
Description: Indeserve is a National Organization costing of 16 regional offices providing expertise in the Telecommunication Industry. Technical Services provided cover: -
Network installation support and Management, such as Structured Cabling solutions (Krone ™ Installer of the Year 1999), Server-LAN-WAN installation and support.
Provision of Network Services for Telecom NZ (Primary Telecomm Service Provider) e.g. PSTN, ISDN and ADSL.
Preferred supplier to Telstra NZ, Erricson NZ and Alcatel NZ.
National roll out of the Alcatel P4400 PABX to the New Zealand High and District Courts Www.alcatel.co.nz
Maintenance of the MD110 for Erricson NZ, providing “on site” fault diagnostics for the Help Desk and carrying out Adds Moves and Changes. Www.erricson.com
Maintenance of Telstra NZ services, including testing PRI and ATD"s, (Automatic Toll Dialers) PSTN digit insertion units for access to the Telstra NZ network. Www.telstra.com
Job Title: PBX Technician
Company: NEC Australia
Description: N. James Communications is an N.E.C approved supplier in the installation and maintenance of their PABX products. During my employment with N.James I was involved in the installation and commission of the NEAX 7400 ICS 120 P.A.B.X incorporating On-Ramp PRI, In-Dial, and PSTN network connectivity.
Duties included: - Identification of network services in place and customer related facility cables, proving of customer MDF/IDF records.
Installation of ICS 120 PIM"s and associated LT equipment cables, krone module terminated onto the MDF/IDF.
Population of PIM cabinets with Processor, SMDR AP00, PRI 30DTC + SC01 d-channel, Bus card, 4COT, extension cards digital/Analogue etc.
Periphial device install, eg Voice Mail such as VM500 with Office Term TAPI solution, NEAX MAIL internal VM, Navigator Call Centre report generator and associated Split Strip Displays.
Initialisation of P.A.B.X and programming of Office Data
Job Title: PBX Field Service Engineer
Company: tie communications
Description: Tie/Communications Inc. a manufacture of the ONYX and Buscom PABX systems.
My position of Field Service Engineer encompassed, fault diagnostic"s and repair, technical support, implementation of installation and commission projects incorporating site surveys, customer / contractor liaison and post install support, client training, DASS II /ISDN2e and analogue network faults. Supported Tie products included: -
ONYX-72*180, VSN 16*48 PABX and the MARQ II, EK816 Key systems, manufactured for BT, Tie Info Manager ™ Voice Mail System (CTL development) incorporating IVR features. Computer Telephony Integration utilizing TAPI and TSAPI windows interfaces (CTI). SMDR applications Opal ™ and Phone Control ™ Call Management Systems.
Job Title: Telecom Engineer
Company: Ericsson Services Ltd
Description: The two Ericsson"s projects consisted of the Construction of the AXE10 Digital switch to replace the old Analogue TXE 4 exchange.
Duties included assistance in the construction of the AXE10 switch, (JIFF) jumpering and termination of the new MDF (either Wire-wrap soldered or A8 Punch-Down), cut over of exchange services to users and recovery of old jumpers in frame.
Preparation of site documentation for presentation to client.
Job Title: Telecom Engineer
Description: Implementation of British Telecom Projects at various site"s through out Cornwall with one of the largest projects being the roll out of the new Featurenet system replacing the old Meridian switch.
Duties included secondary site survey to identify and resolve problems with the installation of proposed voice Network.
Installation of cable and containment systems, MDF/DP jumpering and termination. Overlay wiring, proving of all pairs back to the exchange, change over of new switch and the recovering of old jumpers. Preparation of site documentation for presentation to client
Job Title: Help Desk/IT Support
Company: West Devon Borough Council
Description: West Devon Borough Council comprises of two site"s, with the head office located in Tavistock with 250 users utilizing Novell 3.11 Server, Ethernet network with IPX and TCP/IP protocols, 3Com ECS LinkBuilder Hub with Cat5 structured cabling, Fibre links to outbuildings with 3Com mini hubs providing Fibre to UTP connectivity, BT Kilostream for WAN access to the Oakehampton site with around 50 users also supported by a Novell Client/Server environment.
Duties included the 1st level support of users in the operation of MS Office, Perfect Office, Windows for Work Groups, Novell v3.11 server and Kyocera printers.
Identification of new network products of benefit to the network and subsequent communication and purchase, monitoring of LAN traffic for analysis of any potential problems, general house keeping of the server.
Job Title: LAN Installation Engineer
Company: Siemens Information Systems Limited
Description: Implementation of various large scale projects with the installation of Cat5 UTP and Fibre Optic Networks, these primary networks being FDDI and Ethernet.
Duties included secondary site survey to identify and resolve problems with the commission of proposed network.
Installation of Physical Network Topography support of Network Specialist in the commissioning of active equipment in most cases 3Com MSH smart Hub"s as well as associated sub-network"s active equipment.
Testing of all installed systems using UTP MOD-TAP pair testers and Penta Scanned to ensure Cat5 concurrence to AT&T standards, all documented for presentation.
Client Support in hand over and Commission of Live Network.
Projects included: Cambridge University, Guys Hospital, National Health Executive Office, Nyrex UK (Oxford), Canada Life (London), Midland Police Authority, Lord Chancellor's Department, Guy"s Hospital.
Education Summary: Avaya Certification
ACE - Avaya Certified Expert
ACS - Avaya Certified Specialist IP Telephony Design
ACA - Avaya Certified Associate IP Telephony Implement
ACA - Avaya Certified Associate Contact Centre Implement
Administering Cisco Unified Communications Manager v7.0 (ACUCM)
CCNA 1/2 training program with Cisco Net Academy (http://www.cisco.com/web/learning/netacad/index.html)
Convergence+ Certified Professional
Avaya Product Authorization
PAACS-201 PAA Sales: Wireless
PACSS-100 PA Sales: Avaya Communication Manager - Simplex IP Telephony
PACSS-200 PA Sales: Avaya Communication Manager - Complex IP Telephony
Avaya IP office Avaya Network Alchemy, Voicemail Pro. Install and support.
Avaya IP Office Avaya Network Alchemy, Argent Office/Branch install and support.
Tie Communications Onyx Systems Administration and Support.
Tie Communications ISDN30/2r Integrated Services Digital Networks Course maintenance.