A quadlingual Training Manager and CRM Trainer, fluent in English, French, German and Italian. Proven experience in the analysis, design and delivery of effective, structured training programmes. Excellent people management, project management and organisational skills.

TECHNICAL CERTIFICATIONS HELD
Salesforce Certified Advanced Administrator
Salesforce Certified Administrator
SAS Certified Base Programmer for SAS 9
Siebel 7.7 Certified Business Analyst

Willing and able to learn and master new applications quickly. Experienced in managing & improving User Adoption.

SPECIALITIES
Quadlingual trainer; Training programme design, development and delivery; CRM experience includes Salesforce.com, Siebel 7.8, ePharma, Siebel Call Center, Siebel Field Service, Siebel Service, Siebel Marketing, Siebel Analytics, Maximizer CRM 10.5, Crystal Reports XI and bespoke applications; Witness Quality Management; Base SAS programming skills; Enterprise Guide; SAS Marketing Automation; SAS Campaign Studio; SAS Customer Intelligence Studio.

Area Covered: UK, Europe


Work Experience
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Job Title: Director
Company: Vanessa Hunt Consulting Ltd
Description: Current projects:
Training Workstream Lead for European Service Cloud Project
Salesforce config & training delivery
Delivery of ADM201 Salesforce Admin Essentials for Fluido Oy
Custom development & delivery of Salesforce training for Fairsail

Previous projects:
Salesforce config & training delivery for International Space Innovation Centre Ltd
Delivery of CAFM/Maximo Super User training in French, German & Italian for IKEA & Scaled Networks (Dec 2011 - May 2012)
Delivery of ADM201 for Fluido Oy in Helsinki, Stockholm & Oslo (Jan-April 2012)
Delivery of custom Salesforce training to MakePositive (Feb 2012)
Delivery of CAFM-related training in Italian for IKEA & Scaled Networks (Nov 2011)
Delivery of ADM201 for Fluido Oy in Helsinki, Copenhagen & Stockholm (March-Nov 2011)
Development & delivery of SAP/SRM training in German for Pitney Bowes (June-Oct 2011)
Delivery of CAFM-related training in German for IKEA & Scaled Networks (Sep 2011)
Development & delivery of custom Salesforce training for delivery in English, French & German
Delivery of ADM201 Salesforce Essentials for Deloitte (Sep 2011)
Delivery of custom Salesforce training for Psion (July 2011)
Delivery of custom Salesforce training in German for Psion (June 2011)
Delivery of Salesforce training to Super Users for Easynet
Delivery of Salesforce training to Super Users for THUS (May 2011)
Delivery of custom Salesforce training in French for Psion (April-May 2011)
Delivery of Salesforce training to Super Users for THUS (April 2011)
Delivery of Salesforce Train The Trainer for Allergan (March 2011)
Delivery of Salesforce training in Italian for Psion (Feb 2011)
Custom training design, development and delivery of Salesforce training for End Users for CUP (Oct 2010)
Custom training design, development and delivery of Salesforce training in French for Fairsail (Oct 2010)
Custom training design, development & delivery of Salesforce training for Super Users for THUS Ltd (May-June 2010)
From:01/Jan/2010

Job Title: Salesforce.com Consultant (freelance)
Company: CoreMatrix Systems
Description: Training delivery (French):
American Express Business Travel (End User training) - Nov-Dec 09

Training delivery (English):
PharmaNet Development Group Inc.
From:01/Apr/2009

Job Title: Training Consultant (freelance)
Company: Maximizer Software Ltd
Description: Training delivery: Maximizer Partner training
From:01/Nov/2008

Job Title: Education Consultant (freelance)
Company: Salesforce.com
Description: Current & upcoming projects:
Salesforce Administration Essentials (ADM201)

Previous custom training design, development and delivery (English, French, German & Italian):

American Express Client Management (Delivery of custom training in English, French, German & Italian) - Oct-Dec 2010
Iron Mountain (Design of custom eLearning modules & virtual training delivery for In Country Administrators & Managers) - Sep-Oct 2010
Schneider Electric (Design & Delivery of custom Admin course) - Aug-Sep 2010
Itella (Marketing Workshop) - Aug 2010
American Express Merchant Services (End User delivery in German) - June-July 2010
Canon Europe (Design of TTT) - May-Jun 2010
Allergan (Lead Trainer: End User training development and delivery in English, French, German and Italian) - Feb-May 2010
American Express Merchant Services (End User delivery in English, French, German & Italian) - Nov 09 & Jan 2010
Unum (Design & Delivery of TTT) - Oct-Nov 09
Serco (Design & Delivery of TTT)
Sterling Commerce
Procter & Gamble
Hospira
Pitney Bowes

Public Training delivery: Salesforce Administration Essentials (ADM201)
From:01/Aug/2007

Job Title: Education Consultant (freelance)
Company: SAS UK
Description: Public training course delivery:
'Designing & Executing Marketing Campaigns using SAS Customer Intelligence Studio' (2-day course)
'Managing the SAS Markeing Automation Data Infrastructure' (1-day course)
'SAS Essentials: An Introduction to SAS Programming' (3-day course)
'SAS Programming: Data Manipulation Techniques' (3-day course)
'SAS Enterprise Guide 4' (2-day course);
From:01/Dec/2006 To:01/Feb/2010

Job Title: Training Consultant (freelance)
Company: Easynet Connect
Description: Training delivery: Salesforce.com Administration & End User training, covering Sales, Marketing & Support
From:01/Jan/2009 To:01/Jun/2009

Job Title: Training Consultant (freelance)
Company: Emerge UK
Description: Training design, development & delivery for soft skills training e.g. management training, personal development.
From:01/Jun/2007 To:01/Aug/2008

Job Title: Training Consultant (freelance)
Company: Akzo Nobel Car Refinishes
Description: Training design & development
From:01/Apr/2008 To:01/Jul/2008

Job Title: Business communications trainer (freelance)
Company: Pacific Blue Ltd
Description: Training delivery on part-time basis: 'Writing for High Impact' (2-day course)
Training design and consultancy
From:01/Nov/2006 To:01/Apr/2008

Job Title: Training Consultant (freelance)
Company: Pfizer Animal Health
Description: Short project to deliver Siebel 7.8 ePharma, Marketing & Analytics training to Animal Health Territory Managers (subcontracted through German training consultancy, MBS).
From:01/Jul/2007 To:01/Jul/2007

Job Title: CRM Training Consultant
Company: Pitney Bowes Ltd
Description: Delivered Siebel Service training in German to call centre agents based in Heppenheim
Translated Antenna's A3 software for Field Service training materials into French and delivered Train The Trainer in French to Field Technicians in Paris
Trained Key User Testers in French in preparation for UAT, and suppported UAT in Paris
Support go-live in Paris (w/c 16 Oct for 2 weeks)
From:01/May/2006 To:01/Nov/2006

Job Title: CRM Training Consultant
Company: Detica
Description: Worked for Detica (my former employer) as an Associate Consultant, developing and delivering Siebel training materials for their client, Pitney Bowes:

Delivered Siebel training for roll-out of Siebel Service 7.8, including CTI, to telesales agents in the UK
Translated Siebel training documentation into German and delivered Siebel Service training in German to call centre agents based in Heppenheim
From:01/Mar/2006 To:01/May/2006

Job Title: EMEA Training Leader
Company: Maximizer Software Ltd
Description: Delivered Maximizer Enterprise 9 and Crystal Reports XI training to technical delegates working for Maximizer’s Partners
From:01/Nov/2005 To:01/Mar/2006

Job Title: Senior Consultant
Company: Detica
Description: Provided change management and training expertise to Detica's clients, including:

Akzo Nobel (Car Refinishes)
GE Equipment Financing
Pitney Bowes Ltd
From:01/Nov/2004 To:01/Oct/2005

Job Title: IT Training Manager
Company: Cims
Description: Managed training workstream for Siebel Call Centre 7.04 implementation.
From:01/Jun/2002 To:01/Nov/2004

Job Title: EMEA Applications Trainer
Company: Network Associates (now McAfee)
Description: Delivered practical training in multiple languages on SalesCenter, Network Associates’ web-based CRM tool, to all Sales & Marketing employees. Delivery methods included face-to-face presentations to large groups, one-to-one sessions, plus web-based sessions for remote users. Provided European technical support to users post training.
From:01/Jun/2001 To:01/May/2002

Job Title: Assessor Trainer
Company: Clicksure
From:01/Jan/2000 To:01/Jan/2001

Job Title: Head of Marketing
Company: Community Internet plc, incorporating Ticketing Solutions
From:01/Jul/1999 To:01/Mar/2000

Job Title: Training Manager
Company: CSC Computer Sciences
From:01/Oct/1995 To:01/Jun/1998



Education
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Degree: Strategy (MBA module)
University / College: The Open University
From:01/Jan/2004 To:01/Jan/2005

Degree: Foundations of Senior Management
University / College: The Open University
From:01/Jan/1999 To:01/Jan/2000

Degree: BA Hons
Field of Study: Combined Hons: French & German
University / College: University of Exeter
From:01/Jan/1990 To:01/Jan/1994