Telephone Operator/ Customer Service Advisor / Administ...
Walthamstow, East London, United Kingdom
A Native English speaker from London, ...England. A warm and friendly person with a neutral British accent and professional
telephone manner. Extensive experience in Customer
Services,... Administration and call handling positions. Experience also an Acting Supervisor. A great communicator with a lot of talent, good interpersonal skills and a passion for customer satisfaction. Able to work with or without Supervision. Experience includes handling queries from senior members of staff, people with learning disabilities, children and people who do not speak English as a first language. Experience also includes dealing with vulnerable people, homelessness, The elderly, child protection cases, council tenants, leaseholders and UK based customers in general. Industries: Government, Medical(NHS), Music/Performing Arts, Social Care and some I.T. Seeking a varied home based role as a Customer Service Agent, Administrator, Virtual Assistant or a general telephone based position. Currently teaching English to foreign students via Skype and telephone in order to improve their English skills. (Freelance/ flexible basis.) Enhanced CRB checked - Apr 2009. Please see Portfolio. Home based office contains: Broadband internet, Windows XP, Skype phone, Headset with a microphone, Landline phone, Webcam, Printer, Scanner and Copier.Skills:
Complaint Handling | Email Response Handling | General Office Skills | Helpdesk | Inbound calling | Logging calls relating to IT | Operating a Switchboard | ...Outbound calling
| Outstanding Customer Service
| Telephone... Skills | Typing 35 wpm