Freelance Admin/Telemarketing Professional
Worcestershire, United Kingdom
Previously a Licensee and Assistant Manager in Hotels and Restaurants, I quickly learnt the benefits of excellant customer service. It is this experience I apply to all my clients. Holding a Chartered Institute of Marketing Level 6 Professional Diploma in Marketing, I look for the WOW factor and always aim to give value for money. Also working as a P.A and office administrator I have learnt accuracy in all administration and organisational tasks.Proficient in Excel, Databases, Word etc. In 2009 I became a freelance virtual assistant offering my experience in ...administration and telemarketing services.
Admin/Internet Research Experienced in
all Administration areas, including
spreadsheet cleansing, database cleansing, email verification, copy typing... and much more - If a job is fairly straight forward and I have never done the type of work before, I am quick to understand and grasp how to do the job - recently uploading press releases to a website and html coding was something I had never done before, after a couple of days training and a prompt sheet I was fully conversant with how to carry on unaided and continued this project for 4 months until the task became automated on the new website. Telemarketing - I am not telesales - My abilities lie in the area of cold calling to build relationships, and gather any relevant marketing information as I call (e.g buying cycle - if not buying now - when? Competitor info - who are they using and why?)I do not sell, however, I am a good listener and pick up on possible prospects during the calls - if someone does have a need then I am quick to suggest a meeting or a further telephone call - so all leads are qualified. Over 15yrs experience in this area. I am friendly, have a sense of humour, and will always try to help at all times - All work is considered and as I am also honest if I think I am unable to give my best service, I will always say no.Skills:
Access | Cold calling | Customer Service | ...Lead generation | Management Skills
| Managing People | ... MS Access | MS Power Point | MS Word | Project Management | Sales/ Marketing letters | Speed typing > 70 WPM | Telesales | Telephone Etiquette Certification | English Language (Words and Phrases) Test | Email Etiquette Certification | Customer Service Test | Market Research TestCertified Skills: Telephone Etiquette Certification, English Language (Words and Phrases) Test, Email Etiquette Certification, Customer Service Test, Market Research Test