Found ? profiles matching your search criteria (online personal assistant)

Online Personal Assistant

Languages: Fluency in English and French. Availability: 10 hours GMT-5pm GMT. Communication: Voice/ Email/ Chat in English and French, available... online on IMs such as Yahoo Messenger, MSN, Skype and Facebook, during working hours. SERVICES PROVIDED: -Checking Voicemails; -Handling of Emails; -Appointment Setting; -Internet Researching; -Handling Telephone Calls/ Messages; -Report Writing; -Monitoring Contact email address; -Data Entry, data formatting, capturing data, comparing data, doing excel spreadsheet, etc..; -Scheduling meetings/ appointments on WebEx and calendar; -Answering/ Making calls via Skype if needed; -Posting on Social Media Sites (Twitter, Facebook, LinkedIn, etc…) if needed; -Compile Report/ Update tasks into Excel if needed.
Skills: Call Center Skills | Customer Service | English | ... French | MS Access | MS Excel | MS Word | Search Engine Optimization | Speed typing > 50 WPM

Skilled Copywriter, Social Media Manager, Website Manag...

I am a multi skilled Digital Copy Writer, Online Content Manager, Researcher and Social Media Manager who possess a proactive approach to work. I’m friendly, reliable and efficient with a positive attitude towards work and life. I can support you with… Content for ...websites, blogs and other correspondence Copy editing for presentations, reports, etc. Search Engine Optimization (SEO) Online marketing Management of online... Social Media Accounts such as Twitter, Facebook, LinkedIn etc. Management of blogging platforms such as Wordpress .com, Wordpress .org, Blogger etc. Assistance in creative design for websites, videos and presentations Internet research and reporting Virtual Office & Account Management Personal Assistant (PA) Administration Customer Service Basic Bookkeeping Windows 07/10 Office Word, Excel, PowerPoint 03/07/10 Internet IE 8/9, Firefox and Chrome Content Management Systems (CMS) Adobe Wordpress Paypal Clickbank YouTube SKYPE Social Media Networks I am available for work remotely or in the Manchester area (UK). I am available via email, telephone, SKYPE, instant messaging and text. I possess a blackberry so can be reached almost anywhere/anytime.
Skills: Blogging | Copy Writing | Editing Skills | HTML/DHTML | ... MS Word | Office Management | Project Management | Search Engine Optimization

Data input / Internet Researcher

I offer a remote admin / research service for all your administrative / research needs, I have Microsoft Word, Excel, PowerPoint, Access, ...Publisher home PC office. I am Hardworking, efficient and available remotely via MSN, email, or Telephone. Personal / Virtual assistant... Sending emails / letters Customer service / Answering emails Secretarial / General Admin Data input Data base creation / collection Booking appointments / Diary Research Online Report writing GBBO website / SEO specialist
Skills: Access | Admin | Customer Service | Data entry | English | GBBO Website specialist | MS Access | MS Excel | MS Power Point | MS Word | Office Management | ...Research | Search Engine Optimization | Virtual assistant

Call Handling & Virtual Assistance.

We deliver professional, low cost telephone answering services and virtual assistance for your organisation. There's no robotic /foreign call centre employees here... just ...real people with common sense, a smile on their face and no scripts. All calls are ansered quickly and personally... with special attention your to important callers. Have a virtual receptionist service for your business or call overflow for when your busy or away. We can also take bookings and online enquiries, handle diarys and provide a full virtual assistance service.
Skills: Call Center Skills | Cold calling | Customer... Service | Face to face selling | Goldmine | Help Desk | MS Power Point presentations | Project Management | Sales/ Marketing letters | Telesales

Executive Assistant

I am a highly motivated and proactive Executive Assistant with excellent organisational, staff management and business administration skills who has... over 20 years office experience. I am a person who consistently works to the highest of standards with excellent presentation skills, a meticulous attention to detail whilst achieving numerous objectives. I have well developed interpersonal and communication skills at all levels and can use initiative and self-motivation to work alone.
Skills: Editing Skills | English | Human Resource | Management Skills | Managing People | MS Excel | MS Power ...Point | MS Word | Office Management | Online... Payments | Power Point Formatting | Project Management | Shorthand writing | Speed typing > 60 WPM | Management Skills Test | MS Word 2007 Test | Office Skills Test | IQ Test | Computer Aptitude Test | Business Plans Test | Human Resource Certification | Time Management Test | Event Planning Test | UK English Basic Skills Test
Certified Skills: Management Skills Test, MS Word 2007 Test, Office Skills Test, IQ Test, Computer Aptitude Test, Business Plans Test, Human Resource Certification, Time Management Test, Event Planning Test, UK English Basic Skills Test

Sales & Marketing Consultant

I have built a global business network and I now enjoy working across two disciplines: MARKETING - I have 16 years experience in sales and management roles across the following verticals: sports marketing, digital advertising, technology sales, non-for-profit, and event management. My marketing communications and presentations have won business in the UK, the US, China, Qatar and Europe; winning deals with brands such as Nokia, Sony Ericsson, Argos, Sky, Orange, Jeep, Chevrolet and Chrysler. As always, I am winning sales, marketing and business development projects with clients across a range of verticals. RECRUITMENT: My network is growing every day, so I ...am able to help my contacts advance their careers by making introductions across my network. This includes working on personal... coaching and mentoring with key individuals. I enjoy the flexibility and brain power required to work across multiple disciplines. I am always keen to hear about new projects so please contact me if you think we should be working together. I am able to offer advice and practical assistance on business plans, sales materials, internet marketing, event management and general business practices. Please view my recommendations on Linkedin (Carla Cotterell) or Google me for more details on my work history.
Skills: Coaching and Mentoring | Event Management | International ...Sales | Marketing letters | Online Advertising | Online... Marketing | Project Management | Sales | Sales Management | Sales Presentations | Sales Training

Freelance Writer

I have over ten years' experience in ...the PR and press offices of various national charities and other organisations. I have also worked as a personal assistant... in France. I now work from home as a freelance journalist/editor/researcher/writer/website SEO content/administrative support provider. Please visit my website listed under my 'company name' below to find out more about what I can offer, and to read previous examples of my work. I write regular articles and a monthly column for the leading county magazine in Surrey, as well as feature-length articles for a popular baby magazine and a (paid) online travel blog. I provide writing and press office support, including monthly columns in three regional magazines on behalf of the National Trust. I have also written room guides interpretation for the National Trust for visitors looking round the rooms of stately homes in Surrey. In my spare time, I am writing my first children's book with the hope of eventual publication. Last year, I won a major national romantic story competition run by The Lady magazine in association with Mills and Boon. Thank you for reading my profile.
Skills: Administration | Copy Writing | Editing Skills | French | ... INternet blogging and SEO web content | Journalistic writing | Proofreading Skills | Speed typing gt 50 WPM | Technical Writing Skills

Owner of Social Media Marketing company

I am a virtual assistant with over 12 years experience in Office Management, Marketing and PR. I have spent the last couple ...of years working with Social Media marketing and business development. I have over eight years experience as a Personal Assistant... to CEO level and am a great all-rounder with experience in a multitude of disciplines. My skills include fast and accurate typing, transcription, dictation, Audio-typing, copy typing, web site design and maintenance, designing newsletters, digital marketing, Adobe Photoshop, PowerPoint, Word, Excel, Access, Visio, Publisher, Project, Macromedia Dreamweaver, Front Page and Corel Draw. I am able to assist in most secretarial and administration tasks. I also work with local government agencies to assist companies with small budgets in gaining an online presence using SEO and social media marketing. I also run a Glasgow and Edinburgh networking agency for mums in business and I am responsible for the full event management, negotiating venues and selling spaces.
Skills: Access | Blogging | Copy Writing | Copy Writing | ... Digital Marketing | Direct Selling | Editing Skills | Event organisation | Journalistic writing | Journalistic writing | Managing People | Marketing/PR | MS Excel | MS-SQL | Office Management | Power Point Formatting | Sage Line 50 | Sales/ Marketing letters | Six Sigma Black Belt | Six Sigma Black Belt | Social Media Marketing | Speed typing > 60 WPM | Speed typing > 60 WPM

Web Designer & Developer

I am a friendly, reliable person with skills and experiences that go far within the services I offer, Giving you full confidence and support along the way with Great Communication, being Friendly, Knowledgeable, Reliable, very flexible with my process and approach to projects. I have worked as a web developer using the latest advances within most web development applications, as a designer within print and packaging design, and as a marketing advisor in which I have great experience within this field. I also moonlight as a photographer, illustrator and painter. Services: Web Design & Development eCommerce Web Development Content Management System Administration Area Search Enginge Optimisation Web Analytics Mobile Web Development Web Renovations Database Development IT support Social ...Networking Print (Graphic) Design & Publishing Print Packaging Logo & Branding Stationery Kits Brochures / Flyers Photography Production Virtual Assistant... White Label Services
Skills: Adobe After Effects 7.0 | Adobe Flex | Adobe Illustrator | Adobe InDesign | Adobe Premiere | CAD / 3D Modelling | Commercial / Advertising Photography | CSS | CSS | DOS | Dreamweaver | English | Flash/ActionScript | FrontPage 2000 | HTML | JavaScript | JavaScript | Mac OS X | Macromedia Flash | MS Excel | MS ...Power Point | MS Word | MySQL | Online... Payments | Photoshop | PHP | PHP/HTML/DHTML | PHP/MySQL | Search Engine Marketing | Search Engine Optimization | XHTML

Customer Service Consultant

I am currently studying full time on a degree course at Nottingham Trent University. I often work as a freelance designer Making money during term time. I currentely run a successful design blog in which i run craft tutorials and blog about my ...every day craft projects and every day life. I use my passion to create hand made items i sell online... and at craft fayres all around the country and internationally. Until June 2010 I enjoyed working as a customer service assistant in my local NEXT retail store since its opening in September 2007. More recently I worked for Joules Clothing in their customer service department as a customer care consultant. Being part of creating a successful and thriving business has allowed me to understand a happy work ethic as well as the necessity for team work as well as independent thinking and competence. During my time as a customer service advisor and consultant I would deal daily with customer issues and needs in relation to face to face interaction as well as phone calls and orders. I also dealt with the selling and returning of goods and therefore am knowledgeable in the protocol of refunds and exchanges, dealing with vouchers and gift cards, computing orders and deliveries as well as the more personal side of customer service such as size advice, information of our products and store policies including dealing with any customer complaints and queries. Due to working in an environment that can involve taking financial and personal details I am fully aware of the current data protection acts and confidentiality policies. Along with providing excellent customer service I am also capable of communicating with head office, other stores and departments when required. I am also fully up to date with health and safety procedures in a working and busy environment and understanding of the necessity to follow company codes of practice.
Skills: Blogging | English | Journalistic writing

Writer/translator

As a freelance writer and English graduate, I spent 33 years in teaching. I took early retirement, and this has given me the flexibility to develop my freelance work. I want to help people to communicate more efficiently. If you know exactly what you want, and it must be done quickly and efficiently, look no further! On the other hand, I am the person to help you if you are unsure about writing flowing, accessible English. I specialise in writing for specific audiences, and I have extensive experience of "polishing" people's work. I write texts for advertising, reporting information and recording purposes, and also for specified age ranges. I also write for educational establishments.I teach English and Latin, read and speak French to A level and also translate Latin. I can cope with non technical French translation.I have worked with health professionals through PPH and found ...it very rewarding. I am interested in history, (especially medieval and the two world wars.) and will do research online... and in libraries to assist authors. I can advise and restructure your existing work for other purposes and in other forms. I have experience in the design of letterheads, logos etc. I work quickly and am adaptable, reliable and discreet. I like a challenge and I enjoy variety. I will complete your work to a deadline and you can be confident that it is in good hands.
Skills: Adapting documents and polishing text. | ... Blogging | Copy Writing | Documents for medical professionals | Editing Skills | Education documents (policies | etc.) | French | Legal Language | Management Skills | MS Power Point | MS Word | Research for writers | School Admin documents | Technical Writing Skills | Training | Web research

Experienced Virtual Assistant

As an experience virtual assistant I provide first class organised virtual secretarial support and assistance, a fresh approach to all things marketing and PR and creative thinking for web design, online social marketing and search engine optimisation. Based just outside Birmingham in the Midlands, my services are trusted, professional and cost effective. With over 13 years experience as a PA and marketing assistant I have the skills, the knowledge and the know how to help you with many aspects of your business allowing you to focus on key areas and goals. I work closely with all clients from corporate bodies, business individuals, working mums to small local business and I consistently provide a reliable, confidential and personal service that is tailored to meet their exact requirements. My services portfolio is constantly expanding to meet the ever changing needs of my clients; services range from secretarial and office administration, diary management, audio typing ...and transcription, event and conference planning, travel planning, online transcription, marketing consultancy, brand management, web design, search engine optimisation, online... marketing, PR, press releases, and concierge services. I can work with you on one off projects, long term objectives or ad-hoc tasks. No project will be considered too large or small. Past projects have included creating company brochures and brand guidelines, producing internal training manuals and procedures to increase workforce efficiency, marketing strategies for internal and external sales force, company website re-designs, booking travel and conferencing arrangements, event management for exhibitions, general administration and word processing as well as extensive diary management experience for senior level management both in the UK and abroad. General Information Processing General correspondence Invoicing Direct Mail campaigns Mailmerge Mailshots Tender / Proposal Documentation CV formatting either for individuals or recruitment agencies into corporate style Copy typing Document formatting Databases Data entry into new spreadsheets Deleting entries from existing spreadsheets Presentations PowerPoint slide shows Handouts and speaker notes Transcription of notes for conferences Delegate and information pack collation and creation Desktop Publishing Writing of brochure and promotional content for your business Newsletters Invitations Promotional Literature Web Development Web content writing (keyword specific for maximum SEO impact) Blogging Social web marketing Banner and advert design Website design (no e-commerce) (search engine ready and web compliant and accessible) Search engine optimisation for major UK search engines (SEO) Google Adwords Website reviews Travel & Entertaining Arrangements: Accommodation booking Transport / Car hire Dining / Entertainment Air and rail travel Event Planning & Management: Business Seminars Corporate Hospitality Team Building Exhibitions (sourcing venues, suppliers etc) Entertainment Catering for in house and external events Venue Finding for company or private events Secretarial Appointment scheduling Diary management Email management Audio typing and transcription Marketing & PR Press Release writing and distribution Marketing strategies Brand planning Brand consultancy Consumer demographics Extra Services Promotional Gifts sourcing for your business Special Occasion Gifts - sourcing for you or family members (this is a unique service where Virtual Secretary Solutions can find that extra special gift for you or a member of your family for a special occasion).
Skills: Legal Language | MS Power Point | MS... Word | Project Management | Sales/ Marketing letters | Search Engine Optimization | Speed typing > 70 WPM

French Translator, Tutor, Writer and Proof-reader

My services include: - French to English and English to French ...translation for businesses and students, - Private French tuition both online and one to one, for individuals learning for personal... development or for students preparing for exams - Writing but particularly about French culture or for French teaching materials or activities - French proof-reading I am native French and have a university degree in French language. A part of my university education I have been trained to teach French as a foreign language. All writing or translation into English is proof-read by a native English person to ensure a high standard of work. I have been living in England for over 4 years, two of those years working as a French Language Assistant in a secondary school. Having lived with different English families, it has given me a good understanding of English culture and living.
Skills: English | French | English To French Translation... Skills Test | French Grammar Test | French Proofreading Skills Test
Certified Skills: English To French Translation Skills Test, French Grammar Test, French Proofreading Skills Test

Graphic Designer

Talented graphic designer graduated in Bachelor of Graphic Design leads with 4 years experience in print and web design, I am highly motivated, creative, and versatile. I am very specialized in Data Entry, Internet Research, Conversion, Processing, Database Creation and Word Processing etc. I am very experienced and well qualified person who want to deliver high quality projects at low budget. We are able to complete large project in short period of time with the highest level of accuracy. I am a professional graphic design provider with extensive experience in image editing, searching stuff on internet, Data Entry, Word Processing, Photographer, Logo, Stationary Package Designer, Layout Designer with high speed DSL internet and available 24/7 and I don't overbook, If I can't supply your project within your time frame I simply do not bid. I work in Photoshop, Illustrator, Corel Draw and Dreamweaver. I am multi-skilled person and I can definitely make your contents look GREAT! I provide high quality graphic design and illustration services and Admin Support for all kinds of businesses anywhere in the world, My work includes: logos & branding, collateral, adverts, brochures, magazines, catalogs, direct mailers, promotional kits, annual reports, sale circulars, web site design, flash animations, book covers, packaging design, trade show displays, posters, cd & dvd covers, postcards, billboards, and much more... ...If it's printed or online, we can help bring your project to life. ADMIN SUPPORT : Virtual Assistant, Personal Assistant,... Medical Transcription, Business Transcriptions, SEO/ SEM , Data Entry Works (online as well as offline), Data Typing (online as well as offline), 207 character / min. Data Processing (online as well as offline), Data Transcription Works, Data Research/Analysis, Data Entry in Shopping Cart, Word to PDF conversion, Image to Word conversion, Documents Digitization, Article submission (link building), Web Research & Mailing Lists, Power point Presentation, MS Word/Excel template, Email support for customers, Yahoo Marketing, Aol (Aim) Marketing, Myspace Video comments, Hi5 accounts, You Tube, Yahoo accounts, G-mail accounts, Provide fresh alive proxies, etc's Graphic Design: -- Web Design -- Flash Animation, Intro -- E-Cards, & GIF animation -- Logo & Corporate Identity -- Banner, Emailer and Newsletter -- Postcard, Brochure, Sign and Flyer -- Apparel Graphics -- Drawing & Illustrations -- Photo Editing & Retouching. -- Compose Text -- Formatting the Text for Books and Magazines E-Commerce Data Entry : Successfully completed the elance project with customer's satisfaction. Have several qualified professionals who who want to deliver high quality projects at low budget within short period of time. Magento, Amazon Seller Central, 3dCart, osCommerce, Volusion, Cubecart and any dedicated back end. FAST RESPONSE : Use MSN live, SKYPE, Gchat, Yahoo Messenger for fast response regularly. It helps the regular updating during the project period. TEXT DATA CAPTURE & DIGITAL IMAGING: Documents either printed or hand-written, we provide a highly degree accuracy and fast service to manually enter your data into an electronic format. We assure you of the integrity of data. Our high quality scanners accurately capture and convert to digital image format CONVERSION AND DIGITIZATION: We convert your unstructured data into a specific required format. OCR : Convert the hard documents into digital, editable text format with this technology. Our Services Include: - Internet Research - Data Entry(Online/Offline) - Online Store Management, specially Magento, Amazon Seller Central, 3dCart, osCommerce, Volusion, Cubecart and any dedicated server - PDF TO EXCEL CONVERT - Word Processing - Data Extraction - Paper to PDF / MS-Word - Spreadsheet (MS-EXCEL) - Adobe Photoshop - Coreldraw - Adobe Pagemaker
Skills: Adobe Illustrator | Adobe InDesign | Macromedia Flash | ... MS Excel | MS Word | Photoshop

German language teacher, English-German-Hungarian trans...

I offer multilingual translation, web content writing & editing services. Further assist online to your activities, personal or official, as... requested. I am able to arrange your travels, to plan and organize events, prepeare speeches and presentations. I write tests (f.E. language tests), can create teaching materials for children and grown up as well.
Skills: Blogging | Call Center Skills | Cold calling | ... Editing Skills | English | German | MS Excel | MS Power Point | MS Power Point presentations | MS Word | Office Management | Other | Power Point Formatting | Project Management | Sales/ Marketing letters | SAP | Search Engine Optimization | Speed typing > 70 WPM | SQL | Telesales | Training

I provide a broad range of services online from Virtual...

I am a one person Online (only) Services Provider offering broad range of cost-effective, efficient, and timely services of the highest quality. I am available round the clock for prospective clients from all over the Globe. Professional approach to completing your assignments on time to your satisfaction is guaranteed. My specialty is in the ...following areas : Virtual Assistant ; Transcription ; Advertising ; Internet Research ; Article Writing, Blog Writing ; Sales (Online)... ; Promotions ; Project Management ; Business Management ; Data Entry ; Secretarial ; and SEO services. I also offer Money Making Opportunities for Newbies on The Internet with minimum investment. I offer my services online only and in English only as well. Thank you for going through my Profile and I hope to be of service to you !
Skills: Blogging | Call Center Skills | Cold calling | Customer Service | Editing Skills | English | ERP | Help Desk | Human Resource | Journalistic writing | Lead ...generation | Management Skills | Office Management | Online... Payments | Production Management | Project Management | Public Relations Skill | Sales/ Marketing letters | Search Engine Marketing | Search Engine Optimization | Technical Writing Skills | Training

Virtual Assistant / Virtual PA & Secretary/Translat...

Since i am working in the call center industry i tried to applied my learnings and adopt my skills.I am a Filipino citizen from Philippines. A service providing PA and ...Secretarial support to businesses and persons from a remote location. ...We can take away the stress of those mundane admin tasks that most people frown upon, having a virtual assistant...... is a fantastic resource for any business that wishes to use the services of an hourly rate professional administrator without the legalities of actually employing someone. Whether you're a small firm requiring ad-hoc secretarial assistance or simply need to relieve time and pressure in a busy environment, we are the solution We provide a wide range of Virtual Administration Services from audio typing, creating emails, website editing, spreadsheet and database management, word processing, powerpoint presentations, help with online social networking, article writing through to mail-merges and follow up phone calls following network events. We offer administrative, technical and creative assistance to start-up, small and large businesses on an ad-hoc, short or long term basis - the number of hours you require is your choice. The beauty of working with a Virtual Administrator is that you don't need to employ anyone, provide office space or training - it can save companies potentially thousands of pounds on staff salaries. Services include Dealing with enquiries on behalf of a business and providing information to clients Creating letters, articles, emails and reports Creating databases and spreadsheet lists of contact details for specific target markets for email and letter campaigns Researching projects for the launch of new products or services Basic website editing and search engine optimisation Word processing and audio typing Book keeping, HR and Payroll Management We are here to make your life less complicated so that you can concentrate on what you do best in your business, so let us take care of all your administration needs! Main Skills: Access, Bookkeeping (double-entry), Call Center Skills, Crystal Reports, Customer Service, Dreamweaver, ERP, HTML, Human Resource, Management Skills, MS Access, MS Dynamic CRM, MS Excel, MS Power Point presentations, MS Word, MS Word, MS-SQL, Office Management, Photoshop, Power Point Formatting, Project Management, Sage Line 50, Speed typing > 70 WPM, SQL, VBA, Visual Basic, XML
Skills: Call Center Skills

A freelancer writer and a seo expert

NWABUAJU CHIOMA FRANCISCA Objective: To work with existing Staff and Facilities contributing the best of my ablility and quota to improve organisational objectives and achieve managerial goal target Institution Attended: standard computer college. Rizen computer college skildevfoundation catering and home management Qualification: Diploma in Desktop Publishing Certificate in catering and hotel management Bachelors Degree:Computer Science A ...certified marketer An expert in SEO, link building and web research. Web personal, virtual administrative assistant. Professional online expert. Personality... Profile: Ability to work independently with minimal supervision Good communicstion and writing skill Highly creative and eager to achieve result Good management skills Target Driven Highly responsible and trustworthy Hobbies: Reading, learning and listening to music
Skills: Blogging | Customer Service | Editing Skills | English | ... Sales/ Marketing letters | Technical Writing Skills

Virtual Assistant

we also have Graduate Assistant: Internet Research, Data entry, Collecting contact details, Customer service, Accounting, Order Management, Invoicing, Recruiting, Presentations, Spreadsheets, Documents, Emails/Calls, Blog/Forum ...Postings, Transcription, CRM or Database Management, Property listings, Resume writing and Job applications, Personal Tasks, appointments, travel booking, MBA Assistant:... Business Plans, Market Research Reports, Competitive Analysis, Executive Summary Writing, Project Management Web & Internet Assistant: Websites, Wordpress, Joomla, Internet Marketing, Search Engine Optimization, PPC management, Web 2.0 online marketing more
Skills: AS/400 | Blogging | C/C++/Unix | Call Center Skills | ... Capacity Planning | Cold calling | Customer Service | Data Structures | Data Warehousing | Editing Skills | English | ERP | Forecasting | Hindi | HTML | HTML/DHTML | Human Resource | JavaScript | JSP | Lead generation | Management Skills | Managing People | MS Excel | MS SQL Server | MS Word | MS-SQL | Office Management | Oracle | Power Point Formatting | Production Management | Project Management | Public Relations Skill | Sales/ Marketing letters | SAP | Speed typing > 70 WPM | Technical Writing Skills | Telesales | VBA | Visual Basic

online personal assistant

am just a small down to earth worker-holic..ready to do anything
Skills: book keeping | business strategy | Computer hardware | ... Data Entry | Help Desk | human resource management | Microsoft Excel | Networking XP | project management | proof reading and editing | sales | SQL | web design | web development | writting