IT Trainer and Support Tech
Basingstoke, United Kingdom
Personal Profile A professionally qualified IT Trainer with experience in both private and public sector organisations. Very patient, with excellent communication and interpersonal skills, able to interact with individuals at all levels ...within an organisation. Very much a team player,
with the
initiative and time-management skills to
prioritise effectively in high-pressure
situations.... Can absorb information quickly and is able to disseminate it to others clearly. He is tactful, diplomatic and flexible in his approach to all fresh challenges and situations and aims to learn something new every day. Platforms: Windows XP, Vista, Windows7 Web Design: FrontPage, HTML General: Office 2007, Paint Shop Pro 7, Camtasia Studio 5, Salesforce 10, Active Total Solution Mapping, Travel Time Boundaries, Phoenix, Pinpoint, Intuition, EMSI Analyst. Training and Customer Relations Manager Jan. 2002 to present • Active Solutions Europe Ltd., Basingstoke, Hampshire, a software company, employing 16 people, specialising in Digital Mapping and Information Management in the public sector. • Created and delivered 3 and 4-day bespoke training courses, worth £500K to over 690 individuals, in challenging public sector environments, including the fire service, NHS, ambulance service, colleges and universities, throughout the UK and overseas. • Made key account management visits, to the public sector, securing £150k contract renewals over the last three months. • Responsible for the production of all client advice notes and invoices. • Calculated and maintaining royalty returns to Ordnance Survey and Royal Mail as sole point of contact. • Created and tested Geographic Information System (GIS) build programs and upgrade discs. • Built GIS demo systems for the Sales Team • Initiated and maintained a process of regression system testing of program enhancements and bug fixes. • Delivered consultancy projects for both private and public sector. • Investors in People Co-ordinator responsible for the achievement and maintenance of the standard • Training Co-ordinator responsible for assessing the training needs of all staff and advising on appropriate courses. • Salesforce Co-ordinator ensuring that all sales and forecasting figures and the reports generated from them are accurate and up-to-date. • Data cleansing prior to Salesforce imports to ensure that accurate information is always available to the Sales Team. • Managed and operated the Help Desk Team to ensure swift call-logging and resolution of all problems with the minimum disruption to clients. • Assisted with the facilitation and presenting at User Group Meetings to provide an excellent experience for the delegates. Skills: Copy
Writing | Training
$
£ GBP 
€ EUR 
Loading jobs list...